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Troubleshooting
Administration
Problem
After upgrading firmware, the
KN1108VA / KN1116VA still appears
to be using the old firmware version.
The default network setting for the
KN1108VA / KN1116VA is DHCP, but
the network uses fixed IP addresses
and doesn't have a DHCP server.
General Operation
Problem
I am confused about which equipment
the terms Local and Remote refer to.
Erratic Operation
Mouse and/or keyboard not
responding due to improper mouse
and/or keyboard reset.
Sudden loss of network connection
due to local reset of KN1108VA /
KN1116VA.
Mouse Pointer Confusion
Some characters that are keyed in
don't display on the remote system
Keyboard and/or mouse do not work
after computer boots up.
Resolution
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open a new instance of the browser.
Use the local console OSD's F4 function to
give the KN1108VA / KN1116VA a fixed IP
address. See page 150, for details.
Resolution
See Terminology, page xvii.
Press and hold the Reset Switch (see page 10)
for longer than three seconds.
Unplug the cable(s) from the console port(s),
then plug it back in again.
Close your KN1108VA / KN1116VA connection.
Wait approximately 30 seconds, and log in
again.
If you find the display of two mouse pointers
(local and remote) to be confusing or
annoying, you can use the Toggle Mouse
Display function to shrink the non-functioning
pointer. See page 59 for details.
This is usually due to the local OS keyboard
language and the remote OS keyboard
language being different. Make sure that the
keyboard language for both systems are the
same.
For computers with PS/2 connectors, if you are
using 2L-520xP cables, make sure that all the
connectors (keyboard, video, and mouse) are
plugged into their ports on the computer before
starting the computer. Plugging the cables in
after the computer has booted will not resolve
the problem.
Appendix
236
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