Advertisement
Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your
dealer's Sales or Service Departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE:
Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO:
If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1 -800-PM-CARES.
[n
Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico,
call (525) 254-3777. In Puerto Rico or
U.S.
Virgin Islands, call 1-809-763- 13 15.
[n all other overseas locations, contact
GM North American Export Sales in
Canada by calling 1-905-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
0
Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However,
if you wish to write Pontiac, write to:
mileage
United States
Pontiac Division
Customer Assistance Center
3ne Pontiac Plaza
Pontiac, MI 48340-2952
Canada
Seneral Motors of Canada Limited
Zustomer Assistance Center, 163-005
1908 Colonel Sam Drive
Dshawa, Ontario L1H 8P7
Refer to your Warranty and Owner
4ssistance Information booklet for
2ddresses of Canadian and GM Overseas
3ffices.
When contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center. Any hearing or speech
. .
.260
Advertisement
