Troubleshooting - Microtek Medi-6000 Plus User Manual

B. Troubleshooting
The LEDs on the front-right panel of the digitizer indicate the status of the
digitizer.
All Off - Digitizer is off
Flashing Orange - Starting up the
scanning
Orange off - Scanning
All On - Ready to scan
First, make sure that you have followed steps as described in the "Assembling
Your Film Digitizer" section of this document. Then if your problem is listed here,
try the suggested solution.
1. No light comes on when the digitizer is turned on.
Make sure your digitizer is connected to your computer and plugged into a
power source.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the "Cancel" button and close the ScanWizard Medi scanning software.
Disconnect the Hi-Speed USB cable from your computer, and refer to the
installation instructions in this document.
3. When trying to scan, an error message appears on your screen that reads,
"Can't Find Scanners".
Make sure your digitizer is connected to your computer and plugged in to a
power source (see "Connecting the Digitizer" in the "Assembling Your Film
Digitizer" section).
Uninstall and reinstall the ScanWizard Medi software.
4. After clicking "Scan," a blank screen appears.
Uninstall and reinstall the ScanWizard Medi software.
5. When trying to scan, an error message appears on your screen that reads,
"Code -204, Scanning lamp or image sensor circuit failure. Please don't
select fast preview or draft scan!"
This error message appears when the luminance of lamps is insufficient or
surpassed.
Click OK first; then contact the professional technician for the further help.
Green LED
Orange LED
Medi-6000 Plus User's Manual 41