Appendix; Troubleshooting - Microtek Medi-2200 Plus User Manual

Troubleshooting

The LED on the button panel indicate the status of the digitizer.
If you encounter any problems, check the section below and follow the suggested
solution if your problem is listed. You may also want to go over the installation
instructions described in the "Installing Your Digitizer" chapter of this manual to
make sure that you have followed all procedures properly.
1. No light comes on when the digitizer is turned on.
2. The Add/Remove Hardware Wizard appears on your screen.
3. When trying to scan, an error message appears on your screen that reads,
4. After clicking scan, a blank screen appears.
5. Having trouble scanning X-ray films.
On - Ready to scan
Flashing - Scanning
Off - Digitizer is off or sleeping
Make sure your digitizer is connected to your computer and plugged into a
power source.
Click the "Cancel" button and close the ScanWizard Medi.
Disconnect the Hi-Speed USB cable from the back of your computer, and
refer to the installation instructions in this manual.
"Can't Find Scanners".
Make sure your digitizer is unlocked (see "Unlocking the Digitizer" section).
Make sure your digitizer is connected to your computer and plugged in to a
power source (see "Connecting the Digitizer" section).
Uninstall and reinstall the ScanWizard Medi software.
Make sure your digitizer is unlocked (see "Unlocking the Digitizer" section).
Uninstall and reinstall the ScanWizard Medi software.
Make sure the TMA (Transparency Media Adapter) is properly installed, with
its connector securely connected to the digitizer's 15-pin accessory port.
Make sure you place the film holder and film properly on the scan bed. Do
not block the calibration window (as indicated in the "Positioning Dental
Films" section).
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