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DPP-255 User Manual
Troubleshooting
These troubleshooting guidelines can assist you in the
successful installation and configuration of the DPP-255
mobile printer. If you are having problems operating your
printer, first verify that there is power to the printer and that
it is powered on and sufficiently charged.
Once power and proper battery charge is confirmed, review
Troubleshooting for additional information. If a problem
persists or the problem is not described here , contact
technical support at
https://ipcmobile.com/support
may need to be returned for servicing.
Refer to
Charging Your DPP-255
charging your printer.
Problem
Paper feeds
Thermal paper may not be loaded with
after print job
coating on outside of the roll.
command but
Remove paper roll and then reload
text not visible on
correctly. Refer to the
paper.
Roll
section for details.
ERR LED blinks
Paper cover may not be install properly.
red continuously.
Printer may be out of paper or not loaded
correctly.
Text and/or
Battery voltage may be low. Refer to
images are
Charging Battery Pack.
printed too lightly.
Verify thermal paper is the recommended
media.
Non-standard
Battery voltage is low. Refer to the section,
characters print.
Charging Your
Printer does
Reset printer:
not respond to
Remove battery for 5 seconds, and then
print/paper feed
reinstall battery into printer.
commands.
Text is too light
Paper cover is not installed properly. Refer
to read or text is
to the
Installing a Paper Roll
missing on half of
details. Printer components are loose.
the printed width.
Contact
. Your unit
for additional information on
Reason / Solution
Installing a Paper
DPP-255.
section for
https://ipcmobile.com/support
Servicing Your Printer
When your printer requires servicing of any type, contact
your Infinite Peripherals account manager.
Important
Do not attempt to disassemble or repair your printer, AC
adapter, or power cord as this can void your warranty. Refer
to Product Returns and Servicing for information.
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