Troubleshooting; Servicing Your Printer - Infinite Peripherals DPP-250 User Manual

DPP-250 User Manual

Troubleshooting

These troubleshooting guidelines can assist you in the
successful installation and configuration of the DPP-250
mobile printer. If you are having problems operating your
printer, first verify that there is power to the printer and that
it is powered on and sufficiently charged.
Once power and proper battery charge is confirmed, review
Troubleshooting for additional information. If a problem
persists or the problem is not described here , contact
technical support at
https://ipcmobile.com/support
may need to be returned for servicing.
Refer to
Charging Your DPP-250
charging your printer.
Problem
Paper feeds Thermal paper may not be loaded with
after print job coating on outside of the roll.
command but Remove paper roll and then reload
text not visible correctly.
on paper. Refer to the
section for details.
ERR LED Paper cover may not be install
blinks red properly.
continuously. Printer may be out of paper or not
loaded correctly.
Text and/or Battery voltage may be low. Refer to
images are Charging Battery Pack.
printed too Verify thermal paper is the
lightly. recommended media.
Non-standard Battery voltage is low. Refer to the
characters section,
print.
Printer does Reset printer:
not respond to Remove battery for 5 seconds, and then
print/paper feed reinstall battery into printer.
commands.
Text is too Paper cover is not installed properly.
light to read or Refer to the
text is missing section for details.
on half of the Printer components are loose. Contact
printed width.
https://ipcmobile.com/support
. Your unit
for additional information on
Reason / Solution
Installing a Paper Roll
.
Charging Your DPP-250
Installing a Paper Roll

Servicing Your Printer

When your printer requires servicing of any type, contact
your Infinite Peripherals account manager.
Important
Do not attempt to disassemble or repair your printer, AC
adapter, or power cord as this can void your warranty. Refer
to Product Returns and Servicing for information.
18