Troubleshooting - Infinite Peripherals DPP-350 User Manual

TROUBLESHOOTING

If you are having problems capturing signatures refer to the table below
for possible causes.
Item Problem
Paper feeds after issuing a
1 print job but no printed
text visible on paper.
STATUS LED blinks RED
2
continuously.
Text and/or graphics are
3
printed very light.
Strange characters are
4
printed when printing.
STATUS LED flashes
5
green
STATUS LED flashes
6 green/red and printer
stops printing.
Printer stops responding
7 to print and paper feed
commands.
Printing is light or missing
8 only on half of the print
width.
Possible Cause
Thermal media is specially coated on outside of roll.
Remove paper roll and reload property.
See section" Loading Paper" for details on loading
paper.
Paper cover not installed properly. See Section
"Loading Paper" for details on replacing paper cover.
Printer out of paper or Paper not properly loaded. See
section "Loading Paper" for details on loading paper.
Battery Voltage low. See section on charging battery
pack.
Thermal media not imaging correctly. Verify that you
are using the recommended thermal media.
Battery voltage low. See section on charging battery
pack.
Battery voltage low.
The printer thermal head is overheating. When the
printer head temperature returns to normal the STTUS
LED light green and the printer continues to print.
Remove battery for 5 seconds and reconnect battery.
Paper cover not properly installed. See section on
loading paper.
Mechanism jarred loose. Contact technical support
USER MANUAL 24