Troubleshooting - Infinite Peripherals DPP-250 User Manual

TROUBLESHOOTING

If you are having problems capturing signatures refer to the table below
for possible causes.
Item Problem
Paper feeds after issuing a print
1 job but no printed text visible on
paper.
On-line LED blinks RED
2
continuously.
Text and/or graphics are printed
3
very light.
Strange characters are printed
4
when printing.
Printer stops responding to print
5
and paper feed commands.
Printing is light or missing only
6
on half of the print width.
Possible Cause
Thermal media is specially coated on outside of
roll. Remove paper roll and reload property. See
section" Loading Paper" for details on loading
paper.
Paper cover not installed properly. See Section
"Loading Paper" for details on replacing paper
cover.
Battery voltage low.
Printer out of paper or Paper not properly
loaded. See section "Loading Paper" for detail
on loading paper.
Battery Voltage low. See section on charging
battery pack.
Thermal media not imaging correctly. Verify
that you are using the recommended thermal
media.
Battery voltage low. See section on charging
battery pack.
Remove battery for 5 seconds and reconnect
battery.
Paper cover not properly installed. See section
on loading paper.
Mechanism jarred loose. Contact technical
support
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