Mercedes-Benz E-Class Sedan Operator's Manual page 275

Automatic emergency call
The emergency call is initiated:
When an airbag is deployed.
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When the Emergency Tensioning Devices are
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triggered.
You can end an automatically initiated emer‐
gency call yourself after 60 seconds.
Manual emergency call
An emergency call can be initiated manually via
the SOS button in the overhead control panel
( page 272).
→
If you leave the vehicle immediately after press‐
ing the SOS button, you do not know if
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Mercedes-Benz mbrace has successfully made
the emergency call.
Initiated emergency call
A voice connection between the Customer Assis‐
tance Center and the vehicle occupants is estab‐
lished:
if the vehicle occupants are responsive, the
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Mercedes-Benz Customer Assistance Center
asks for more detailed information on the
emergency.
if no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Transferred data
During the voice connection to the Customer
Assistance Center, the following data is transfer‐
red:
Current vehicle location
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Vehicle identification number
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Emergency call not possible
if the mobile phone network is unavailable,
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Mercedes-Benz mbrace ® is not able to make
an emergency call.
A message to this effect is shown in the mul‐
tifunction display.
The indicator lamp flashes continuously.
In this case, seek assistance by other means.
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Assistance Center has been initiated via the
overhead control panel ( page 272).
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Multimedia system 273
You can find information on the following topics:
Activating Mercedes-Benz mbrace
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from
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Mercedes-Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
( page 274).
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Information on the Roadside Assistance call
A Roadside Assistance call to the Mercedes-
Benz Customer Assistance Center has been initi‐
ated via the overhead control panel:
The problem with the vehicle is analyzed
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using remote diagnosis.
Further information about this can be
obtained at: http://www.mbusa.com
A qualified Mercedes-Benz technician carries
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out repairs on site and/or the vehicle will be
towed to the nearest authorized
Mercedes-Benz Center.
You may be charged for these services.
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