Alcatel-Lucent ALE-300 User Manual

Hide thumbs Also See for ALE-300:

User manual (101 pages)

User manual (141 pages)

User manual (138 pages)

page of 75

/ 75
Bookmarks

Quick Links

Download this manual

Technical Bulletin

TC3046 ed.02

Update of User Manual of ALE-300 DeskPhone

This document updates and replaces the user manual of ALE-300 DeskPhone in Attendant mode 8AL90627ENAA ed01.

Revision History

Edition 1: May 25, 2023

Edition 2: August 2023

Legal notice:

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other

trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other

trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither

ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

in Attendant mode

creation of the document

Notes about call log

OmniPCX Enterprise

Release R100.1

Need help?

Do you have a question about the ALE-300 and is the answer not in the manual?

Questions and answers

Summary of Contents for Alcatel-Lucent ALE-300

Page 1 Notes about call log Legal notice: www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
Page 2 2.7 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) ................................28 2.7.1 Program a key ........................30 OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 2/75...
Page 3 3.7.3 Initializing a three-party conference ..................46 3.8 Call Routing (call transfer) ......................47 OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 3/75...
Page 4 5.3 Selecting the Entity Status ......................63 5.4 Sign off / Sign on ........................64 5.5 Information ........................... 64 OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 4/75...
Page 5 6 Guarantee and clauses ........................65 6.1 Safety Instructions ........................65 6.2 Regulatory Statements ......................... 69 OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 5/75...
Page 6 Notice This document updates and replaces the file User Manual of ALE-300 DeskPhone in Attendant mode 8AL90627ENAA ed01 that was published initially with OXE R100.1 MD3 documentation package. A new delivery will be provided with the new edition of the OXE System Documentation.
Page 7 • selecting the attendant group status,…). Refer to the phones user manual for a full description of the desk phone: Communications Suite for MLE - ALE-300 Enterprise DeskPhone User manual • (8AL90399ENAD ed01). In particular, to have more information about the available accessories: ALE-120 Key Expansion Module.
Page 8 Some system features can be accessed from the attendant set. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 8/75...
Page 9 . This icon describes a succession of actions or labels you have to do or select: → OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 10 In idle state, use this key to move from one page to another. In conversation, use this key OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 11 Turn up the volume (ringing, calls or audio player). Increase the brightness (idle state). OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 11/75...
Page 12 Your desk phone acts as a Bluetooth-enabled mobile phone player for all audio application such as e-learning webinars, music, podcasts and videos. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 13 These values may change, please contact your installer for more information. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 13/75...
Page 14 If available, you can use this connector to plug in a headset. Use this connector to connect the PC to update (see the chapter below). OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 15 The module can be installed on the right or left side of the desk phone if you are not using the handset. With the handset connected, it has to be installed on the right side. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 16 Plug the provided cord into the dedicated sockets behind your set and the add-on (USB-c to • USB-c cable, ; as described in the picture). OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 16/75...
Page 17 The Smart Pad ring on the add-on module is divided into segments according to the number of pages and gives information about events. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 18 They are located around the screen and on the Smart Pad. ALE- OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 19 Transfer: transfer the call to another number. This key depends • on the system configuration and countries as United States. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 19/75...
Page 20 Display the identity of the attendant set and the group to which the set belongs. • Perso Perso page ( • OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 20/75...
Page 21 Displayed icons depend on the model of your desk phone. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 22 Calls from the connected mobile phone are not handled. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 23 Retrieve call icon (retrieve the first call after having ended a second call, for example). End conversation icon. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 23/75...
Page 25 An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 26 Use this key to delete the last entered character. The alphabetic mode • remains activated. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 26/75...
Page 27 Long press + (3 successive presses): 'F' is displayed. (5 successive presses): ':' is displayed. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 27/75...
Page 28 Softkeys of the Perso page. • Keys/softkeys of the add-on module. • F1 and F2 keys. • Abc' key in case a magnetic keyboard is connected (ALE-300, ALE-100). • Hold key (ALE-500) • Transfer key (ALE-500) • , Conference key (ALE-500) •...
Page 29 The function or services available depend on the system configuration. Some keys can only be programmed by your system administrator. Contact your administrator if necessary. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 30 Follow information displayed on the screen. To return to the home page. • OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 30/75...
Page 31 Unread message on supervised set. Slow blinking blue Read message on supervised set. Steady blue OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 31/75...
Page 32 The personal directory is used to select an internal (or external) user via a softkey - without having to dial the full destination number. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 33 Name. • Initials. • Name 1stName. • OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 33/75...
Page 34 However, a set resource is used for the incoming call from the attendant set. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 35 Multiline set (with a free line) Ring Call the user. Release Release the user. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 35/75...
Page 36 Send a call-back request to the user. Call back Release the user. Immediate forward OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 36/75...
Page 37 Call back Send a call-back request to the user. Release Release the user. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 37/75...
Page 38 Pressing this softkey releases the current call and returns the attendant set to idle state. Available softkeys when dialing the number or when the number is dialed: OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 39 To release the current call. Send To activate ringing on the called external set. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 39/75...
Page 40 Selecting the name of the caller or pressing the 'OK' key of the navigator, starts the communication. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 41 To route the party to a meet-me conference. DTMF on /DTMF off To activate or deactivate DTMF transparency. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 41/75...
Page 42 : pressing the Call in progress icon or the F1 personal key has the same effect as pressing the Hold softkey. This puts the user set on hold. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 43 The attendant is considered as absent and the set status is put to signed off state. • OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 44 When the second party answers the call, the following softkeys are available: Softkey Feature OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 44/75...
Page 45 Conference To put the first party, the second party and the attendant in conference. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 45/75...
Page 46 A three-party conference may be initialized by the attendant if there is an on-hold call and a conversation call. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 47 To activate ringing on the busy set while the first Ring party is put on hold. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 47/75...
Page 48 DTMF on /DTMF off To activate/Deactivate DTMF transparency. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 48/75...
Page 49 Meet me conf softkey and dial the conference number to add this user to the conference. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 50 5. Once pressing the softkey next to the name of the external caller, the attendant can transfer or release the call. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 52 When receiving an external call while the Automatic transfer is enabled, deactivate temporarily the Transfer off. automatic transfer by pressing on the softkey: OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 52/75...
Page 53 Indicates that the internal user has requested an urgent conversation with the attendant set. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 53/75...
Page 54 Individual Call Routing key: The icon next to the Individual Disappears Call Routing key disappears. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 54/75...
Page 55 Press the key again. The attendant is back to supervision. In steady state. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 55/75...
Page 56 The Individual hold feature allows to put an external outgoing or incoming caller on hold on a specific circuit. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 57 Several keys can be programmed as individual hold keys. The party can only be retrieved from the idle state, the calls on hold will be redistributed after a period of time. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 58 Charging recall Charging recall. Transfer Ope Inter-attendant transfer. Indivi. call Individual attendant call. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 58/75...
Page 59 (external call, callback, return from chaining, etc.). OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 60 4.13 Restrictions The feature calllog isn't available for attendant on Deskphone OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 60/75...
Page 61 1. Reach the 'Menu' page. Service → Group status OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 61/75...
Page 62 3. Select the menu item you wish to use on the attendant set from the available options by pressing the corresponding softkey. Confirm by pressing the OK key. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 62/75...
Page 63 5. Scroll the page to display the rest of the list (touch screen or navigation keys). Confirm by pressing the OK key. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 64 The menu page, press the Information softkey. The screen displays the Information page which indicates the attendant group name and the individual attendant prefix. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 65 6 Guarantee and clauses Safety and Regulatory Instructions relates to the following products: ALE-300 Enterprise DeskPhone (ALE- 300), ALE-400 Enterprise DeskPhone (ALE-400), ALE-500 Enterprise DeskPhone (ALE-500), ALE-100 Keyboard (ALE-100), ALE-140 Customization Kit (ALE-140), ALE-120 Key Expansion Module (ALE-120), ALE-150 SWB Corded Handset (ALE-150), ALE-160 WB Cordless Handset (ALE-160), ALE-161 WB Cordless Handset Battery Pack (ALE-161), ALE-108 Wireless Module (ALE-108), ALE-110 Wall Mounting Kit (ALE-110).
Page 66 Do not use headsets at high volumes for an extended period of time, this may cause hearing loss. Always listen at moderate levels. OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 67 ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.
Page 68 ALE-160 integrates a battery. There is a danger of explosion if the battery is replaced with an incorrect type. Use only the battery listed with the reference: 3ML37161AA (EN13300 3.7V 1.48Wh). OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 69 Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Slovakia(SK), Slovenia (SL), Spain (ES), Sweden (SE), Switzerland OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 70 Compounds, which are known to the State of California to cause cancer and birth defects or other OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc.
Page 71 Australia/New Zealand: this device equipment complies with the Australian and New Zealand regulatory approvals requirements. ® Bluetooth qualification OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 71/75...
Page 72 Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright.
Page 75 Technical Knowledge Center. - END OF DOCUMENT - OmniPCX Enterprise - Release R100 Update of User Manual of ALE-300 DeskPhone in Attendant mode TC3046 ed © Copyright 2023 ALE International, ALE USA Inc. page 75/75...

Alcatel-Lucent ALE-300 User Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Alcatel-Lucent ALE-300

Summary of Contents for Alcatel-Lucent ALE-300