Alcatel-Lucent ALE-500 User Manual
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Alcatel-Lucent ALE-500 User Manual

Alcatel-Lucent ALE-500 User Manual

Enterprise deskphone sip
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Communications Suite for MLE
ALE-500 Enterprise DeskPhone SIP
ALE-400 Enterprise DeskPhone SIP
ALE-300 Enterprise DeskPhone SIP
User manual
8AL91446ENAB ed02

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  • Page 1 Communications Suite for MLE ALE-500 Enterprise DeskPhone SIP ALE-400 Enterprise DeskPhone SIP ALE-300 Enterprise DeskPhone SIP User manual 8AL91446ENAB ed02...
  • Page 2 Enterprise DeskPhone sets are the next generation of business phones with an innovative and sleek industrial design built for every working style and workplace, offering verticality in the Enterprise environment. The desk phone provides advanced telephony features and call management for Alcatel-Lucent Enterprise OmniPCX ®...
  • Page 3 Dual USB-C, NFC) to be used in any communication infrastructure wired or wireless from on- premises to cloud deployment with retro-compatibility with customers installation. ALE-500/ALE-400/ALE-300 are all-in-one products, business phone, speaker phone and conference phone that can also charge a smart phone, with smart power management and easy to manage - easy to deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power consumption reduction.

  • Page 4: Table Of Contents

    Introduction Getting started How to read this guide Unboxing Install Hold, Transfer and Conference keys (ALE-400, ALE-300) Login User experience Getting to know your telephone Phone description Busy light logo Smart Pad Permanent features keys Using keyboard Dashboard description Status icons User local menu Information area 2.10...
  • Page 5 Introduction Programming your telephone Initializing your voice mailbox Adjusting the display of your desk phone Adjusting the audio functions Select your preferred accessory Adjusting the brightness of the desk phone Selecting language Install a USB accessory (Headset, Handsfree, Loudspeaker) Installing a Bluetooth ®...

  • Page 6: Getting Started

    Getting started Getting started How to read this guide The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if the corresponding feature is not configured on your telephone system. All labels are displayed in color and are italicized.

  • Page 7: Unboxing

    Your phone is modular. Several options are possible depending on your specific requirements. Options delivered in the box depend on the model of your desk phone. The following table lists all the options supplied with your desk phone, based on the commercial part number. ALE-500 ALE-400 ALE-300...

  • Page 8: Install Hold, Transfer And Conference Keys (Ale-400, Ale-300)

    Getting started Install Hold, Transfer and Conference keys (ALE-400, ALE-300) If you have not already done so, install the Hold, Transfer and Conference keys provided with your desk phone instead of the F1, F2 and 'abc' keys. To install new keys: The extra keys are provided hanging on a support so that they do not get lost.

  • Page 9: User Experience

    Getting started User experience You can adapt your user experience to your preference. Your desk phone has several LED states and colors (function keys, Smart Pad scroll wheel, soft keys, busy light logo), to provide specific information about the phone status, the actions available in any given situation, and about the activated functions.
  • Page 10 Settings Device Appearance: Guided → → Access the local user menu. The dashboard gives you direct access to the local user menu on the ALE-500 and ALE-400. Settings User Open user settings. The user settings are displayed by default. Device Appearance →...

  • Page 11: Getting To Know Your Telephone

    With its 5.5 inch color touch display and a user-friendly navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user experience and increased convenience with outstanding audio quality either hands-free or using the Super Wide Band Comfort handset.
  • Page 12 Getting to know your telephone 2.1.3 ALE-300 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with ten dedicated function keys and a user- friendly navigation Smart Pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience.
  • Page 13 Getting to know your telephone 2.1.4 Phone description Smart Pad. For more details about smartpad, see chapter: Smart Pad. Color touch display with auto brightness adjustment which enhances user experience and saves power (ambient light sensor). Color display with auto brightness adjustment which enhances user experience and saves power (ambient light sensor).
  • Page 14 • The desk phone with corded handset (ALE-500, ALE-150). • The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108). • Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108), an expansion module (ALE-120) or a Bluetooth ®...
  • Page 15 Getting to know your telephone The ALE-300 Enterprise DeskPhone is available in one version: the desk phone with corded handset. Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108) and an expansion module (ALE-120). 8AL91446ENAB ed02 15 /138...

  • Page 16: Busy Light Logo

    Getting to know your telephone Busy light logo Your desk phone is equipped with a busy light logo on the back shell. This is useful to indicate to your entourage if you are available or busy, depending on the color of the logo.
  • Page 17 Getting to know your telephone Back/Exit key A short press on this key makes you go back to the previous page. Depending on the context, you may be asked whether or not to save a change in the settings. Depending on the context, a long press on this key allows you to: Go back to the homepage (Contacts, Call log, Prog keys).
  • Page 18 Getting to know your telephone 2.3.2 Smart Pad gesture Short press Long press Rotate The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any actions. To perform the rotation action, you need to move your finger at least a quarter turn for your action to be accepted.
  • Page 19 Getting to know your telephone 2.3.3.3 LED management - 'Guided with light' mode (default mode) Legend: Dimly lit Strongly lit Slow flashing (breathing) Smart Pad ring In idle state, Switched off screensaver activated In idle state, awake Switched off blue blue blue In idle state, awake,...
  • Page 20 Getting to know your telephone 2.3.3.4 Use cases Incoming calls The Smart Pad ring is blinking blue. The hands-free/loudspeaker key is lights up in blue to show hands-free off-hook status During conversation You are in conversation with the handset or the headset. The Smart Pad ring lights up in purple.

  • Page 21: Permanent Features Keys

    Getting to know your telephone Permanent features keys This chapter displays all permanent features keys available on your desk phone. The keys depend on the model of your desk phone. They are located around the screen and on the Smart Pad. Take the call with the headset if connected, or in hands-free mode.
  • Page 22 • Conference key: establish a three-party conference call. • The following keys are only available on the ALE-500 Back/Exit key: use this key to go back to the previous step (short press). Use this key to • go back to the homepage (long press).

  • Page 23: Using Keyboard

    There are 3 ways to use keyboard on your desk phone: Use the magnetic alphabetic keyboard connected to your desk phone: ALE-100 keyboard (sold • separately). Use the virtual keyboard (ALE-500, ALE-300). • Use the alphanumeric keyboard. • The virtual or alphanumeric keyboard are disabled when the ALE-100 keyboard is connected.
  • Page 24 Getting to know your telephone 2.5.3 Alphanumeric keyboard (ALE-300) An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. The number pad keys have letters that you can display by successive presses. The number is the first character in the series.

  • Page 25: Dashboard Description

    Getting to know your telephone Dashboard description The default homepage displayed on your phone is the 'dashboard'. The dashboard displays information about your desk phone (phone number, forward, missed calls). The phone status is displayed in a red banner when your desk phone is forwarded to your mailbox or another contact or when you have enabled the 'Do Not Disturb' feature.
  • Page 26 Getting to know your telephone The date, time and status icons are displayed on the top of the screen. 1:30 PM Avatar Display your avatar (initials or photo if available, last name, first name, depending on the configuration). Call Routing Open call routing to manage the status of your desk phone (forward to a number, forward to your voicemail, do not disturb, …).
  • Page 27 Depending on your desk phone, the app bar is displayed on the homepage (at the bottom of the screen for the ALE-500 at the left of the screen for the ALE-400). The App bar enhances user navigation and improves usability by offering convenient and easily accessible controls.

  • Page 28: Status Icons

    Getting to know your telephone Status icons Icons with information about some of the specific configurations of the phone are displayed in the top bar of the screen Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority.

  • Page 29: User Local Menu

    Getting to know your telephone User local menu → Open the user local menu. Call Routing Open call routing to manage the status of your desk phone (forward to a number, forward to your voicemail, do not disturb, …). My telephony status (the status is displayed for your information and is only visible on your application).
  • Page 30 The search is performed through your local and corporate directories. You can use the app bar displayed on the dashboard to open the desired feature directly. The app bar is only available on the ALE-500 or ALE-400 Enterprise DeskPhone. 8AL91446ENAB ed02 30 /138...

  • Page 31: Information Area

    Getting to know your telephone Information area An information area is displayed at the top of the screen for success, warning or error messages. The color of the information area changes according to the severity of the error message: High Medium Success Examples:...

  • Page 32: Connectors

    10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45). Use this port to connect the desk phone to the enterprise network. Wired handset connector (RJ1 ). Use only Alcatel-Lucent Enterprise compatible handset (ALE-150 SWB Corded Handset). Universal Serial Bus type C Power Delivery (USB-C PD) connector USB connectors (Universal Serial Bus) –...

  • Page 33: Compatible Accessories

    Getting to know your telephone 2.10.3 Power Boost The Power Boost allows the desk phone to provide more USB power (to power an expansion module for example) . This icon is displayed when Power Boost is enabled. Power Boost is enabled: When the desk phone is powered via 5V 3A USB-C PD power adapter.

  • Page 34: Contacts

    Getting to know your telephone 2.12 Contacts If possible, use the user local menu displayed on the current page (ALE-500, ALE-400) or open it using the user local menu button. Depending on the desk phone, some actions may be directly accessible from the current page (ALE-500, ALE-400).
  • Page 35 Getting to know your telephone Create a new contact. Delete a contact. 2.12.1 Contact card Open the contact card by selecting the avatar (left side). Information available about your contact is displayed in the page. The information displayed depends on the fields entered in the form (business phone, mobile, extension number, email, address, etc.).
  • Page 36 Getting to know your telephone 2.12.2 Create a new contact Open the user local menu: Contacts. ALE-300 Open context menu. only contact: select the add new contact icon. • Add information about your contact. In • mandatory fields, a red asterisk (*) is shown to indicate required information (at least a name and number).
  • Page 37 Getting to know your telephone 2.12.3 Create a new contact from your call logs Open the user local menu: Call log. Open the contact card by selecting the avatar (left side). • Open context menu (ALE-300 only). • Create contact: copy the contact card to your local directory. •...
  • Page 38 Getting to know your telephone 2.12.5 Modify a contact Open the user local menu: Contacts. Open the contact card by selecting the • avatar (left side). Open context menu (ALE-300 only). • Modify: edit the contact card. • Modify the contact card. •...

  • Page 39: Call Log

    Getting to know your telephone 2.13 Call log If possible, use the user local menu displayed on the current page (ALE-500, ALE-400) or open it using the user local menu button. Depending on the desk phone, some actions may be directly accessible from the current page (ALE-500, ALE-400).
  • Page 40 Getting to know your telephone Available actions: Call the selected contact. The number used is the number displayed under the name. Open call log details by selecting the avatar (left side ). Scroll the page to display the rest of the list (touch screen or navigation keys). Open the context menu to access the following actions (ALE-300 only).
  • Page 41 Getting to know your telephone Detail Open the contact card of the contact. Add contact Add this contact in your local directory if it is not already there. Acknowledge all Acknowledge all missed calls for this contact. Acknowledge call Acknowledge the selected missed call. Delete Delete entries in the call log of this contact.
  • Page 42 Getting to know your telephone 2.13.4 Delete the selected entry in the call log Open the user local menu: Call log. Open context menu (ALE-300 only). • Delete • Enter in 'delete' mode (the icon remains selected). Delete the desired contact. •...

  • Page 43: Using Your Telephone

    Using your telephone Using your telephone Search by name feature The search by name feature allows you to find a contact by using their name or number. The search is performed through your local and corporate directories. Enter letters or numbers to start your search. A search is performed for the first name, last name or number.

  • Page 44: Make An Audio Call

    Dial the number directly on the keypad. Open the dial pad from the homepage and dial directly the number (ALE-500 only) Pick up the handset and dial the number on the dial pad. The call is launched automatically if this...
  • Page 45 Using your telephone Phone number format supported: Short number for an internal contact. • International number (digits only): 00 Country RegionCode Number (for example: • 0033390123456). Canonical number: +Country/RegionCode Number (for example: +33390123456). • Contact number without country code for a contact in the same country. •...
  • Page 46 Using your telephone 3.2.4 Using call by name Use one of the following: Enter the first letters or numbers directly using the keyboard. • Select the search icon and enter first letters or numbers. • Open the search by name interface. Enter the first letters or numbers. •...

  • Page 47: Receive An Incoming Call

    Using your telephone Receive an incoming call 3.3.1 Incoming call screen When you receive an incoming call, information about the caller is displayed on the screen. Information depend on the caller (existing contact, internal or external contact, unknown contact). Available actions: Pick up the handset to use it to answer an audio call.
  • Page 48 Using your telephone 3.3.2 Answer incoming call Use one of the following: Pick up the handset. • Press the accept call key (using preferred device). • Answer an incoming call using hands-free mode (preferred device is: Handsfree). • Answer an incoming call using a USB headset (preferred device is: headset).

  • Page 49: Call Routing

    Using your telephone Call Routing Call routing allows you to define what your phone does when you receive an incoming call. You can only select one option at a time: Available (No forwarding activated). • Forward your call to your voicemail. •...
  • Page 50 Using your telephone Depending on the selected forwarding settings, when activated an icon will be displayed against a red background to indicate immediate routing. In this case, a red banner will be displayed on the dashboard. The banner is displayed with a red Telephony color that depends on the call Call Routing...
  • Page 51 Using your telephone 3.4.2 Define and activate a call routing Select your avatar to open the call routing settings. : You can also access call routing by selecting it in the user local menu. Select one type of call routing: •...
  • Page 52 Using your telephone 3.4.3.3 Use the “search by name” feature to forward all incoming calls to a contact immediately Status: Enter the contact name. • Contacts matching your search are listed. Select a contact • Select the following condition: Immediate forward.

  • Page 53: Consulting Your Voice Mailbox

    Using your telephone 3.4.4 Cancelling all forwards Select your avatar to open the call routing settings. Status: Available. • To return to the home page. • No forwarding activated. Consulting your voice mailbox You will be notified when you receive a new voice message. Use one of the following methods to consult your voicemail.

  • Page 54: During Audio Call

    To deactivated the loudspeaker, switch the audio mode to another audio device. Make a second call. Open the dial pad (ALE-500). Close the dial pad (ALE-500). Disable or enable the microphone. When muted, the button slowly flashes blue and the Smart Pad ring lights up in red Connect your two contacts and end the call.
  • Page 55 Using your telephone Activate a three-way conference. Switching between two calls. The active call is purple. The call on hold is blue. End the active call. Exit the conference and allow the remaining participants to continue communicating with each other. End the conference with all participants.

  • Page 56: Mute, So That Your Contact Cannot Hear You

    Using your telephone Mute, so that your contact cannot hear you You can hear your contact but he/she cannot hear you. 3.7.1 From the set During a conversation. • (strongly lit in blue): Disable microphone. When muted, the button slowly flashes blue •...

  • Page 57: Switching Between Audio Modes (Ale Selector )

    Using your telephone Switching between audio modes (ALE Selector ) 1. You can switch between different audio mode during your conversation by pressing the loudspeaker/hands-free key and selecting an audio mode to activate (handset, headset, hands-free, external hands-free, etc). The audio modes available will depend on which devices are connected.

  • Page 58: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature

    During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. In this case, send DTMF code directly by dialing it during the conversation. With ALE-500, press this icon to open the dial pad during conversation. Close the dial pad. 8AL91446ENAB ed02...

  • Page 59: Make A Second Call

    Using your telephone 3.12 Make a second call You are in conversation with one contact. The first call is placed on hold. The call log, contacts page or ‘search by name’ page will be displayed, depending on the phone configuration (see: Default second call page).

  • Page 60: Receive A Second Call

    Using your telephone 3.13 Receive a second call When you receive an incoming call during conversation, information about the caller is displayed on the screen and you will be alerted by three beeps. If you are interested in the second call, display the incoming call screen with call details and available actions.

  • Page 61: Release The Second Call And Retrieve The Call On Hold

    Using your telephone 3.15 Release the second call and retrieve the call on hold You are in conversation with the second contact and the first one is on hold. • : end the current call. • : retrieve the call on hold. •...

  • Page 62: Conference

    Using your telephone 3.17 Conference You are in conversation with two contacts. The conference key is lit up continuously in blue Press the conference key. You are in conference. The conference key slowly flashes blue Switching between audio modes. Activate loudspeaker. When activated, the key slowly flashes blue Deactivate loudspeaker →...

  • Page 63: Programmable Keys

    If some of your contacts are monitored, you will see your contact's telephony status directly (see chapter: Supervision). Use the local user menu displayed on the current page (ALE-500, ALE-400) or open it using the local user menu button. Depending on the desk phone, some actions may be directly accessible from the current page (ALE-500, ALE-400).
  • Page 64 Open the user local menu: Prog keys. Available actions: Select a page to display by tapping on a page at the top of the screen (ALE-500) or at the left of the screen (ALE-400) or by using the left/right navigation keys (ALE-300).
  • Page 65 Using your telephone 3.18.1 Create a programmable key Open the user local menu: Prog keys. Select a page. • : select a free key. • The application can propose the most commonly available services in order to facilitate programming (some features depend on system configuration). See examples below. Direct call number To create a direct call key: enter the number of your contact.
  • Page 66 Using your telephone 3.18.1.1 Create a direct call key Use this key to direct call a contact. Select the direct call service. Enter number. • Add a name or a label. The name will be entered • automatically if it is recognized by the system – otherwise, the number will be used.
  • Page 67 Using your telephone 3.18.1.2 Create an immediate forward key When activated, this option forwards all your calls to a specific number. Select the forward service. Enter the destination number. • Add a label. You can see how the key will be •...
  • Page 68 Edit pages: To switch to edit mode. modify the name page. • : Confirm change. • ALE-500/ALE-400 If your desk phone is equipped with a touch screen: Long press on the page name to • modify. Modify the name page.
  • Page 69 Using your telephone 3.18.3 Modify a programmable key Open the user local menu: Prog keys. Select the page containing the programmable • key to modify. Open context menu (ALE-300 only). • : To switch to edit mode. • Select the key to modify. Only editable keys can •...
  • Page 70 Using your telephone 3.18.4 Duplicate a programmable key Open the user local menu: Prog keys. Select the page containing the programmed key • to be duplicated. Open context menu (ALE-300 only). • Switch to copy mode. • Select the programmed key to copy. Only •...
  • Page 71 Using your telephone If you are using a desk phone with a touch screen, you can also use the following method (ALE-500/ALE-400). If your desk phone is equipped with a touch screen: Give a long press on the programmed key to •...

  • Page 72: Supervision (Optional)

    Using your telephone 3.19 Supervision (optional) This feature depends on the system configuration. You can monitor business call numbers. This means that you can pick up an incoming call from a monitored contact when their phone is ringing. The administrator must configure contacts you monitor.
  • Page 73 Open the user local menu: Prog keys. • Select a page to display by tapping on a page at the top of the screen (ALE-500) or at the left of the screen (ALE-400) or by using the left/right navigation keys (ALE-300).

  • Page 74: Programming Your Telephone

    Programming your telephone Programming your telephone Initializing your voice mailbox When you access your voicemail for the first time, you will be asked to set a PIN code. Press the message key flashing in red. • Enter your personal code then record your name according to voice guide instructions. •...

  • Page 75: Adjusting The Display Of Your Desk Phone

    Settings Device Appearance: Guided → → Access the local user menu. The dashboard gives you direct access to the local user menu on the ALE-500 and ALE-400. Settings User Open user settings. The user settings are displayed by default. Device Appearance →...
  • Page 76 Accessibility Font size: Small, Normal, Large, Huge → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.
  • Page 77 Call log Dial pad Prog keys → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.
  • Page 78 Device Accessibility Hearing Aid → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default. Device Accessibility →...
  • Page 79 Settings Telephony Screen to add call: Call log, Contacts. → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.
  • Page 80 Settings Telephony Dial on hook off → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 81: Adjusting The Audio Functions

    Audio Ringing tones Ringing → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default. Audio Ringing tones →...

  • Page 82: Activate/Deactivate Silent Mode

    Audio Ringing tones Silent ringing → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 83: Activate/Deactivate Discreet Ring Mode

    One beep before ringing /Three beeps before → → → ringing Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 84: Select Your Preferred Accessory

    Last connected device / Handsfree / USB headset → → → / Bluetooth headset Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 85: Adjusting The Brightness Of The Desk Phone

    Device Brightness Auto brightness → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default. Device Brightness →...
  • Page 86 Settings Device Brightness Brightness → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default. Device...

  • Page 87: Selecting Language

    Device Brightness Low level brightness → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 88: Install A Usb Accessory (Headset, Handsfree, Loudspeaker)

    Programming your telephone Install a USB accessory (Headset, Handsfree, Loudspeaker) Connect the accessory to the USB connector. • When you plug the accessory in the USB port, the USB • accessory is automatically detected. A popup asks you to define the device usage option: •...

  • Page 89: Installing A Bluetooth ® Wireless Technology Headset (Pairing)

    Programming your telephone Installing a Bluetooth ® Wireless Technology headset (pairing) This feature is available if your desk phone is equipped with the wireless module (depending on the model of your desk phone). If it’s not the case, the wireless module can be purchased separately: ALE-108 Wireless Module.
  • Page 90 Programming your telephone Select the relevant equipment. If a password is requested, refer to the user documentation supplied with the headset. If the device is successfully paired: Define the use of the device: Preferred device (use as main device during •...
  • Page 91 Programming your telephone 4.8.2 Activate/deactivate a Bluetooth ® device → Open the ALE Link. All connected devices are listed. Activate the device/deactivate the device by using the checkbox. Go back to the homepage. One time pairing: one-time devices will be automatically removed if they are deactivated. ®...

  • Page 92: Remove A Bluetooth ® Device

    Programming your telephone 4.8.4 Remove a Bluetooth ® device Remove → → Open the ALE Link. All connected devices are listed. Open the device settings. Remove: press the remove button. Go back to the homepage. 8AL91446ENAB ed02 92 /138...

  • Page 93: Contacting Your Administrator (Technical Support)

    User / Advanced → Access the local user menu. The dashboard gives you direct access to the local user menu on the ALE-500 and ALE-400. Settings Open settings. Open the context menu or use the left or right navigation keys to...

  • Page 94: Software Version

    ) → Settings About Software Infos → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.
  • Page 95 Legal notice Display regulatory information about your desk phone. ) → Settings → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.
  • Page 96 Reset to factory →Reset to factory & reboot → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Advanced Open advanced settings (see: Access user and advanced settings).

  • Page 97: Energy Saving

    Switch to NOE mode & reboot? → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Advanced Open advanced settings (see above at the beginning of this section).

  • Page 98: Accessories

    Accessories Accessories List of accessories For more details about references, consult chapter: Ordering information. 5.1.1 USB accessories AH 21 M II Premium headset monaural USB-C USB-A. • AH 22 M II Premium headset binaural USB-C USB-A. • ALE-100 Keyboard. • ALE-120 Key Expansion Module.

  • Page 99: Wb Cordless Handset

    Accessories ALE-160 WB Cordless Handset To use the Bluetooth ® handset, your desk phone must be equipped with ALE-108 Wireless Module. The Bluetooth ® settings menu is displayed only if the module is installed. The Bluetooth ® feature must be enabled. 5.2.1 Description Power button / Line key...
  • Page 100 Accessories autonomy is more than 10 hours in conversation, and 50 hours in idle state. Charge the battery for about 6 hours before initial use. If you are not going use the handset for a long time, we recommend to switch off the device and disconnect the battery.

  • Page 101: Installing Or Replacing The Bluetooth ® Handset Battery

    Accessories 5.2.4 Installing or replacing the Bluetooth ® handset battery To replace the battery, with the handset turned off: Press, then slide the piece towards the bottom of the device a few millimeters with your thumbs. Remove the piece by lifting it. Be careful not to break the clips.
  • Page 102 Accessories 5.2.5 Pairing and connecting the handset If the desk phone is locked for pairing with a new connected Bluetooth device, this feature may not be available. ® Before the Bluetooth handset can be used, it must be correctly paired to the terminal. Pairing will create a wireless link between the Bluetooth ®...
  • Page 103 Accessories 5.2.7 Information about the connected handset and the battery level → ALE-160 BT Handset → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Go back to the homepage. If the battery level of the Bluetooth ®...
  • Page 104 Accessories 5.2.8.2 Activate/deactivate voice prompts → ALE-160 BT Handset → Voice prompt → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Open the device settings. Voice prompt Check/uncheck the box to activate/deactivate the voice prompts.
  • Page 105 Accessories 5.2.9 Locate your handset → ALE-160 BT Handset → Start locate → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Start locate The handset is ringing and the message is displayed on the desk phone until you stop it. To stop: Stop locate Go back to the previous page or to the...

  • Page 106: Swb Corded Handset

    Accessories ALE-150 SWB Corded Handset 5.3.1 Description The ALE-150 SWB Corded Handset is a super wide band comfort wired handset. 5.3.2 Unboxing ALE-150 SWB Corded Handset. • Safety and regulatory instructions. • 5.3.3 Install a comfort wired handset 1. Plug-in the wired handset to the appropriate connector - connector number in the picture: 4. Pay attention to the cable direction: the long side is on the back of the desk phone.

  • Page 107: Keyboard (Usb Magnetic Alphabetic Keyboard)

    Accessories ALE-100 Keyboard (USB magnetic alphabetic keyboard) 5.4.1 Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. Country variants: AZERTY, •...

  • Page 108: Installation

    Accessories 5.4.3 Installation The keyboard automatically magnetizes under the phone. Connect the keyboard to the USB-C connector of the phone. 5.4.4 How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard.
  • Page 109 Accessories Use cases (international keyboard): : 'f' is displayed. : 'F' is displayed. : ':' is displayed. : '6' is displayed. Use the international keyboard in QWERTZ mode It is recommended to use the QWERTY keyboard for a better user experience. However, it is possible to use the international keyboard in QWERTY mode.

  • Page 110: Customization Kit (Customization Kit)

    Accessories ALE-140 Customization Kit (customization Kit) Please remove the personalization kit before returning your desk phone or expansion module to support, as they may return your phone in the default color. 5.5.1 Description The ALE-140 Customization Kit lets you change the color of your desk phone. A default kit is installed on your desk phone and you can purchase the other kits separately.
  • Page 111 Accessories 5.5.2 Unboxing ALE-140 Customization Kit. • Installation procedure. • Safety and regulatory instructions. • 5.5.3 Remove or install the customization kit : No tools are provided with the kit. We just recommend using a thin, non-sharp object to facilitate unclipping the piece that covers the loudspeaker (B). 8AL91446ENAB ed02 111 /138...
  • Page 112 Accessories 5.5.3.1 Remove the customization kit This piece is clipped to the four Press, then slide the corners. We recommend starting Slide your fingernail along piece towards the from the back of the desk phone. the piece to detach it from bottom of the device a Carefully insert a thin, non-sharp the phone.

  • Page 113: Key Expansion Module

    Accessories ALE-120 Key Expansion Module 5.6.1 Description The ALE-120 Key Expansion Module allows you to add 24 programmable keys with LEDs for each virtual page. It can display up to 5 virtual pages. For the greatest comfort of use, it is equipped with 2 screens and a Smart Pad to navigate between pages.
  • Page 114 Accessories 5.6.3 Connectors Universal Serial Bus (USB-C) connector. Use this connector to plug in an additional accessory. If available, you can use this connector to plug in a headset. Use this connector to connect the USB key to update (see the chapter below). Universal Serial Bus (USB-C) connector.
  • Page 115 Accessories Fix the add-on to the desk phone by using the provided foot clip: • 1. Remove the cover on the foot of the desk phone on the side where you want to attach the add-on module. 2. Place the cover previously removed from the desk phone on the outside of the add-on module.
  • Page 116 Accessories 5.6.5 Smart Pad Depending on the system, the ALE-120 can display several pages. The Smart Pad allows you to navigate between all pages of the add-on. Select a segment to display the corresponding page. Home key Short press: go back to the homepage (first page by default). •...
  • Page 117 Accessories 5.6.6.1 Add-on module homepage If the add-on module contains a number of pages, you can set the default homepage to be displayed when you press on the home key (first page by default). Open the page you wish to set as the homepage using the Smart Pad on the ALE-120. Long press: specify the homepage.
  • Page 118 Accessories 5.6.7.1 Create a programmable key The expansion module's programmable keys are managed by the desk phone. Action buttons are displayed in the prog key tab. On the ALE-120 Key Expansion Module: Select a page by using the ALE-120 Smart Pad. •...
  • Page 119 Accessories 5.6.8 Modify or delete a programmable key On the ALE-120 Key Expansion Module: Select a page by using the ALE-120 Smart Pad. • Give a long press on the key to modify or delete it. • On the desk phone: Modify the programmable key: Modify information.
  • Page 120 ) → Settings About Addons Infos → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings User Open user settings. The user settings are displayed by default.

  • Page 121: Customization Kit

    Accessories ALE-145 Customization Kit Please remove customization kit before sending back your desk phone or your add-on module to hardware support as hardware support will send back a generic phone. 5.7.1 Description The ALE-145 customization kit allows you to change the color of the extension module to match your desk phone or choose any other color of your preference.
  • Page 122 Accessories 5.7.2 Unboxing ALE-145 Customization kit. • Installation procedure. • Safety and regulatory instructions. • 5.7.3 Remove or install the customization kit : No tools are provided with the kit. We recommend using a thin, non-sharp object to facilitate unclipping the piece covering the bottom of the extension module (B). 8AL91446ENAB ed02 122 /138...
  • Page 123 Accessories 5.7.3.1 Remove the customization kit This piece is clipped to the four corners. We Slide your fingernail along the piece recommend starting from the back of the to detach it from the module. module. Carefully insert a thin, non-sharp object over the colored piece on left side.

  • Page 124: Wireless Module

    Accessories ALE-108 Wireless Module 5.8.1 Description The ALE-108 Wireless Module allows you to add Bluetooth ® devices. This module is required: To connect the ALE-160 WB Cordless Handset. • To connect a Bluetooth ® headset. • Depending on the option, your desk phone can be equipped with the wireless module. In any other case, you can purchase it separately.

  • Page 125: Wall Mounting Kit

    Switch ethernet ports → → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Advanced Open advanced settings (see: Access user and advanced settings). Network...
  • Page 126 Accessories 8AL91446ENAB ed02 126 /138...

  • Page 127: Third Parties Headset Certified In Developer And Solution Partner Program (Dspp)

    The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with partner applications or devices.

  • Page 128: Technical Specifications

    Technical specifications Technical specifications ALE-500 ALE-400 ALE-300 ALE-500 With handset With handset With handset Without handset and cable and cable and cable Width 163 mm 228 mm 228 mm 228 mm Depth on a 156 mm 162 mm 162 mm...

  • Page 129: Ordering Information

    ALE-400 IP DeskPhone w Corded Handset Neptune 3ML27410AA ALE-400 IP DeskPhone w Cordless Handset Neptune 3ML27420AA ALE-500 IP DeskPhone w/o Handset Neptune 3ML27500AA ALE-500 IP DeskPhone w Cordless Handset Neptune 3ML27510AA ALE-500 Enterprise DeskPhone Neptune 3ML27520AA Accessories ALE-100 Keyboard AZERTY...

  • Page 130: Guarantee And Clauses

    Guarantee and clauses Safety and Regulatory Instructions relates to the following products: ALE-300 Enterprise DeskPhone (ALE- 300), ALE-400 Enterprise DeskPhone (ALE-400), ALE-500 Enterprise DeskPhone (ALE-500), ALE-100 Keyboard (ALE-100), ALE-140 Customization Kit (ALE-140), ALE-120 Key Expansion Module (ALE-120), ALE- 150 SWB Corded Handset (ALE-150), ALE-160 WB Cordless Handset (ALE-160), ALE-161 WB Cordless Handset Battery Pack (ALE-161), ALE-108 Wireless Module (ALE-108), ALE-110 Wall Mounting Kit (ALE-110).
  • Page 131 ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.

  • Page 132: Regulatory Statements

    Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France - www.al-enterprise.com/en/declaration-of-conformity. Regulatory information about ALE-300, ALE-400 ALE-500, additional certification regulatory marks are stored in the phone. Use one of the following: Settings • → →...
  • Page 133 Guarantee and clauses Canada Equipments with RF part comply with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. These products meet the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 134 Its label is a trusted indicator that a product adheres to stringent energy efficiency criteria set by the U.S. Environmental Protection Agency (EPA). Alcatel-Lucent Enterprise proudly partners with ENERGY STAR. Our products are crafted to meet or surpass ENERGY STAR guidelines, promoting energy conservation, cost efficiency and environmentally conscious practices.
  • Page 135 Guarantee and clauses www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

  • Page 136: Quick Guide

    Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 SIP - Quick guide Communications Suite for MLE Quick guide Keys Take the call with the headset if • connected, or in hands-free mode. Hang up key (lit in red) to end a call.
  • Page 137 Related Documentation - Visit our Web site for more documentations and languages: https://www.al-enterprise.com/products. 8AL91446ENAB ed02 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. © Copyright 2024 ALE International, ALE USA Inc. All rights reserved in all countries.
  • Page 138 Related Documentation - Visit our Web site for more documentations and languages: https://www.al-enterprise.com/products. 8AL91446ENAB ed02 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. © Copyright 2024 ALE International, ALE USA Inc. All rights reserved in all countries.

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