Alcatel-Lucent H3G User Manual
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Alcatel-Lucent H3G User Manual

Alcatel-Lucent H3G User Manual

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Introduction
H3G/H6 DeskPhone
User manual
8AL91485ENAA ed01

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Summary of Contents for Alcatel-Lucent H3G

  • Page 1 Introduction H3G/H6 DeskPhone User manual 8AL91485ENAA ed01...
  • Page 2 Introduction Introduction Thank you for choosing an Alcatel-Lucent Enterprise phone. This document describes the services offered by the H3G and H6 DeskPhones connected to a SIP server. H3G DeskPhone H6 DeskPhone The phones described in this document are supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
  • Page 3 Introduction Some features depend on the type of the set. Multiple SIP accounts (H3G: 3, H6:4) 2.8-inch color screen 2.8-Inch black-and-white screen Adjustable screen brightness Adjustable phone angle HD handset RJ9 headset USB headset Wi-Fi dongle compatible Dual 1000 Mbps Ethernet ports (POE)

  • Page 4: Table Of Contents

    Getting to know your desk phone 1.2.1 Installing the foot 1.2.2 Connecting your desk phone 1.2.3 Installing a wired handset Getting to know your telephone Using your telephone 3.1.1 Information about the events 3.1.2 Information about the phone status 3.2.1 Configuring the programmable keys for an account 3.2.2 Defining the default SIP Account 3.3.1 Opening the dialer 3.3.2 Dialing the phone number...
  • Page 5 3.7.7 Delete a contact. 3.7.8 Deleting all contacts 3.7.9 Deleting a group in the local directory 3.7.10 Deleting all groups in the local directory 3.8.1 Calling a contact 3.8.2 Displaying missed calls only 3.8.3 Deleting the call log of a contact 3.8.4 Clearing the call log 3.9.1 Creating a Speed Dial key 3.9.2 Making a call using speed dial...
  • Page 6 4.2.2 Managing wireless networks 4.3.1 Log on to Hot Desking 4.3.2 Log off from Hot Desking Customizing your desk phone 5.1.1 Selecting the ringing 5.1.2 Adjusting the ringing volume 5.1.3 Configuring the ring mode 5.1.4 Configuring the beep mode 5.1.5 Configuring the seat mode 5.8.1 Creating a programmable key 5.8.2 Deleting a programmable key 5.8.3 Type of supported programmable keys...

  • Page 7: Getting To Know Your Desk Phone

    Getting to know your desk phone 1 Getting to know your desk phone 1.1 Packaging list 40° Desk phone Handset Phone stand Safety and Handset cord Ethernet cable quick installation guide 1.2 Installing your desk phone 1.2.1 Installing the foot You can use those three compartments on the back side to fix the phone.

  • Page 8: Connecting Your Desk Phone

    Getting to know your desk phone To remove the foot, pull it to the left as the arrow indicates until it separates from the phone. 1.2.2 Connecting your desk phone Please read safety instructions first (details chapter 10.1). Firstly, connect the handset cord to the lower notch (4) if it is not correctly connected (your phone is usually provided with the handset cord connected).

  • Page 9: Getting To Know Your Telephone

    Getting to know your telephone 2 Getting to know your telephone 2.1 H6 DeskPhone H6 DeskPhone is part of the ALE Halo DeskPhones. With its color display associated to 4 dedicated function keys, and an intuitive navigation key, H6 DeskPhone delivers excellent user experience and optimum calling effect.
  • Page 10 LED Information Light 2.2 H3G DeskPhone H3G DeskPhone is part of the ALE Halo DeskPhones. H3G DeskPhone is provided with a backlight black-and-white display associated to 3 dedicated function keys, and an intuitive navigation key. H3G DeskPhone delivers excellent user experience and optimum calling effect. H3G DeskPhone is compatible with remote working.

  • Page 11: Main Screen

    Getting to know your telephone LED Information Light Main screen The main screen, composed of 4 pages, displays all the information about programmable keys, such as the registered SIP account and speed dial. Menu to access features and configure the phone or manage calls. Press the menu softkeys under the screen to access features.

  • Page 12: Navigation Keys

    Getting to know your telephone 2.4 Call management interface Softkeys: actions available depending on the call status. Press the softkey under the label to select the corresponding feature. SIP account in conversation. Incoming call and conversation presentation screen. 2.5 Navigation keys OK key: Use this key to validate your choices and options while programming or configuring (short press).
  • Page 13 Getting to know your telephone 2.6 Permanent function keys • Answer an incoming call or make a call. List of last number dialed. • Place a call on hold. • Recover the call on hold. • Transfer a call. • Start a conference call with contacts and add participants to a conference call.
  • Page 14 Getting to know your telephone Programmable key icons This table lists icons displayed on the main screen when you program a key. To program a key, see the chapter: Programmable keys. SIP Accounts • • Speed Dial • BLF/ BLF list (Busy Lamp Field) •...

  • Page 15: Status Icons / Call Icons

    Getting to know your telephone Status icons / Call icons Icons provide information under a certain status or the status of a specific call. Depending on the size of the display, all status icons may not be displayed Status simultaneously. Which icons are displayed depends on their priority. The following icons icons are listed according to their priority, from the highest to the lowest.
  • Page 16 Getting to know your telephone space ; : / Use navigation keys to move the cursor. • Bkspc Use this key to delete the last entered character. • 8AL91485ENAA ed01 16/61...
  • Page 17 Connecting a USB headset. • Connecting an external wireless module (Wi-Fi dongle*). • For more information about the external wireless module of the phone, please contact your administrator or relevant sales and service staff in Alcatel-Lucent Enterprise. 8AL91485ENAA ed01 17/61...

  • Page 18: Using Your Telephone

    Using your telephone 3 Using your telephone 3.1 Information about the phone The main screen can display all SIP accounts used on the phone and programmable keys. Information about new events such as missed calls and new voicemail(s) are displayed in a pop-up on the main screen.

  • Page 19: Multiple Sip Accounts

    Using your telephone Multiple SIP Accounts The H3G DeskPhone supports 3 SIP accounts, while the H6 DeskPhone supports 4 SIP accounts. A default account will be used for calls unless you select the relevant account prior the call. It is recommended to program a key for each SIP account and put the key on the homepage.

  • Page 20: Opening The Dialer

    Using your telephone This section describes how to make a call. We provide different method to open the dialer before calling your contact. 3.3.1 Opening the dialer Use one of the following: Enter the number directly on the dialpad. Offhook the handset. Press the Dial key.

  • Page 21: Calling By Name

    Using your telephone When you are in handsfree mode, you can take the call at any time on the handset by offhooking it. Or press the Headset key to switch the audio from handsfree to headset or from headset to handsfree. To make an external call, dial the outside line access code before dialing your contact number.

  • Page 22: Calling Using Your Personal Directory

    Using your telephone 3.3.5 Calling using your personal directory You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a call in handsfree mode. From the homepage or the dialer: Press the Directory soft key to open your local directory.

  • Page 23: Switching Between Audio Modes

    Using your telephone Offhook the handset to take the call. Press the Headset key to activate the headset and take the call. Press the Handsfree key to take the call in handsfree mode. Press the blinking line key to take the call. or OK Take the call with the headset if connected, or in handsfree mode.

  • Page 24: Redial List

    Using your telephone 3.6.1 Redial list Short press to enter the redial list. The last dialed number is highlighted. You can also press the Call key. Press the OK key to display details. 3.7 Directory management 3.7.1 Contacts A contact can be opened from your local directory. Press the Directory soft key to open your local directory.

  • Page 25: Calling Your Contact

    Using your telephone Use one of the following: Press the Directory soft key to open your directory. Directory Menu Directory Use the menu to access your directory.  Operations on contacts in the directory: Search Search a contact. Create a new contact. Call the selected contact.

  • Page 26: Creating A New Group

    Using your telephone OK or Save The new contact is added to the local directory. Other method: • Add a contact from the call log. For external numbers, we recommend you use a canonical address format comprising '+', followed by the country code (e.g. '33'), and then the number without the first digit. For example, for 00390670000, enter the number +3390670000.

  • Page 27: Deleting A Group In The Local Directory

    Using your telephone Use up-down navigation keys to select a contact. Option Delete  Delete all contacts. OK or Confirm the deletion. 3.7.9 Deleting a group in the local directory Press the Directory soft key to open your directory. Directory Open the local directory.

  • Page 28: Calling A Contact

    Using your telephone All call logs are displayed with an icon showing the type of call. Answered incoming calls. Missed calls. Answered outgoing calls. Unanswered outgoing calls. Actions available from the call log: Delete the selected entry. Delete Call the selected entry. Call View details about the selected entry: name, number, time, relevant SIP OK or...

  • Page 29: Clearing The Call Log

    Using your telephone Select the call log to delete. Delete the selected call log. Delete 3.8.4 Clearing the call log Press the History soft key to access the call log. History Delete all call log. Note that no confirmation is requested. Option ...

  • Page 30: Auto Answer

    Using your telephone Menu Press the Menu soft key to access the Main Menu. Use up-down and "OK" navigation keys to select: Basic Settings Basic Setting. Sound Use up-down and "OK" navigation keys to select: Sound. Use up-down and "OK" navigation keys to select: DTMF Tone DTMF Tone.

  • Page 31: Locking Your Desk Phone

    Using your telephone 3.14 Configuring intercom calls When you receive an intercom call, the desk phone automatically answers the call if you have enabled this feature. You can manage actions to be taken by your desk phone when you receive an intercom call.

  • Page 32: Making A Second Call During A Conversation

    Using your telephone Unlock your desk phone. A PIN code is required to unlock the desk phone (the default PIN code is 0000). 3.16 During a conversation Actions available during a conversation: End the call. Place the call on hold. Hold Transfer Transfer the call.

  • Page 33: Placing A Call On Hold

    Using your telephone During a conversation, another person is trying to call you. You are alerted with 3 beeps. The information about the second call is displayed on the screen. The key of the SIP account is blinking blue. Use one of the following methods: Press the blinking line key associated with the SIP account receiving the call.

  • Page 34: Transferring Your Call To Another Contact

    Using your telephone 3.21.2 Transferring your call to another contact During a conversation: Use one of the following methods: Press the Transfer key. The current call is on hold. Press the soft key with the following label: The first call is on Transfer Transfer hold.

  • Page 35: Blind Transfer

    Using your telephone 3.21.3 Blind transfer You can also immediately transfer your call, without having to wait for your contact to answer. During a conversation: Use one of the following methods: Press the Transfer key. The current call is on hold. Press the soft key with the following label: Transfer The first call is on...

  • Page 36: Rejecting Anonymous Calls

    Using your telephone Press the soft key with the following label: Transfer The two participants Transfer remain on the call. 3.23 Multi-party conference You are in a three-party conference call. Use one of the following methods: Press the Hold key. Press the soft key with the following label: Hold.

  • Page 37: Do Not Disturb (Dnd)

    Using your telephone Enable the option: rejection, and enter the relevant Anonymous server-supported feature code. Switch OK or Save the setting. Save 3.26 Do not disturb (DND) You can make your phone temporarily unavailable for all calls. The phone is in idle state: Press the Menu soft key to access the Main Menu.

  • Page 38: Listening To Your Voice Messages

    Using your telephone The phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Features Use up-down and "OK" navigation keys to select: Features. Use up-down and "OK" navigation keys to select: Call Forward Call Forward.

  • Page 39: Doing More With Your Desk Phone

    Doing more with your desk phone 4 Doing more with your desk phone Your desk phone is designed to evolve with the environment. It can do more than just establishing communication between people or helping you keep in touch with your contacts and enterprises. This chapter describes some use cases with your desk phone.

  • Page 40: Configuring The Wireless Network

    USB wireless network card into the USB-A connector of your H6 DeskPhone: To know the supported card types, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. The wireless network card can use 2.4 GHz and 5 GHz bands, but we recommend using a 5 GHz Wi-Fi network to ensure the best audio quality.

  • Page 41: Managing Wireless Networks

    Doing more with your desk phone All scanned SSIDs are listed in sequence according to the signal strength (it may take a few seconds to display the available networks). Use the up-down navigation keys to scroll the page. : this icon, displayed at the left of the SSID name, represents the signal Wi-Fi strength.
  • Page 42 Doing more with your desk phone In the Wi-Fi menu, use up-down navigation keys to move the cursor and view the wireless network list. When the cursor moves to a wireless network, press the Detail key to view the detailed information about the network, including the SSID, encryption mode, and signaling channel.

  • Page 43: Hot Desking

    Doing more with your desk phone Use up-down navigation keys to select a saved wireless network to delete. Delete the selected wireless network. Delete 4.3 Hot Desking This feature allows you to use any compatible SIP desk phones in your company with your own phone number.

  • Page 44: Customizing Your Desk Phone

    Customizing your desk phone 5 Customizing your desk phone 5.1 Adjusting the audio features The features described in this section can also be configured on the Web Based Management page. 5.1.1 Selecting the ringing When the desk phone is in idle state: Menu Press the Menu soft key to access the Main Menu.

  • Page 45: Configuring The Beep Mode

    Customizing your desk phone 5.1.4 Configuring the beep mode When the desk phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK" navigation keys to select: Basic Settings Basic Setting. Use up-down and "OK"...
  • Page 46 Customizing your desk phone Backlight Time Set the duration for the desk phone backlight. OK or Save the setting. Save 5.4 Enabling the Screen Saver and defining the Wait Time When the desk phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK"...

  • Page 47: Programmable Keys

    Save Save the setting. 5.8 Programmable keys Depending on the desk phone model, you can program between 8 (for H3G) and 12 keys (for H6). 5.8.1 Creating a programmable key Long press on a programmable key (on the right of the screen).
  • Page 48 Customizing your desk phone Label: enter the label of the Hold key, displayed on the homepage. • Transfer the current call. Transfer: enter the label of the Transfer key, displayed on the homepage. Label: the number to be transferred. Value: •...

  • Page 49: Call Pickup

    Customizing your desk phone • XML Browser: display an XML page. enter the label of the XML Browser key, displayed on the homepage. Label: o Value: enter the URL of the XML page. • Phone Lock: lock/unlock the phone. Label: enter the label of the Phone Lock key, displayed on the homepage.
  • Page 50 Customizing your desk phone Time & Date Use up-down and "OK" navigation keys to select: Time & Date. Time & Date Use up-down and "OK" navigation keys to select: Time & Date Format. Format Use the left-right navigation keys to select a date format. There are 6 date formats: YY-MM-DD, YYYY/MM/DD, YY/MM/DD, YYYY MM DD, YYYY- Date MM-DD, and MM DD WW...

  • Page 51: Contacting Your Administrator (Technical Support)

    Contacting your administrator (technical support) 6 Contacting your administrator (technical support) If necessary, you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your desk phone's codes and software version. 6.1 Technical code / Date code The codes are located on the back shell.

  • Page 52: Default Password

    Contacting your administrator (technical support) 6.3 Accessing administrator configuration 6.3.1 Default password The default password for the advanced settings of the desk phone is "123456". The default user name and password for accessing the Web Based Management is "admin" and "123456".
  • Page 53 Contacting your administrator (technical support) Through the Web Based Management, your administrator can configure all SIP accounts of the desk phone. The administrator can also define the programmable keys and dynamic programmable keys displayed on the homepage. 8AL91485ENAA ed01 53/61...
  • Page 54 Contacting your administrator (technical support) Most common configurations of the desk phone can be managed on the Web Management page. Audio (ringing, dial tone…) • • Backlight, Screen Saver, Auto Lock Date Format, Time Format • • Call Forward, DND Hotline •...

  • Page 55: Accessories

    7.1 Headset You can use an ALE RJ9 headset to handle calls on H3G / H6 or a USB headset to handle calls on H6. Unlisted USB headsets may not work properly if you connect them to your phone. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent Enterprise website.

  • Page 56: Wall Mount

    Accessories 7.3 Wall mount To mount your phone on the wall, you need to install a standard wall plate that you can easily find on the market. Follow the manufacturer's instructions to install the wall plate on the wall. When the wall plate is fixed, you can prepare your phone and mount it on the wall.

  • Page 57: Technical Specifications

    Technical specifications 8 Technical specifications H3G DeskPhone H6 DeskPhone Width 214 mm 214 mm Length 191 mm 191 mm Height 47 mm 47 mm Weight 795 g 805 g Angel of the support foot 45° / 50° 45° / 50°...

  • Page 58: Ordering Information

    Ordering information 9 Ordering information H3G DeskPhone 3MK27011AA H6 DeskPhone 3MK27012AA H3G/H6 Wall Mounting Kit 3MK27015AA H3G/H6 Power Supply Europe 3MK37001AA H3G/H6 Power Supply US 3MK37001US H3G/H6 Power Supply UK 3MK37001UK H3G/H6 Power Supply AU 3MK37001AU 8AL91485ENAA ed01 58/61...

  • Page 59: Guarantee And Clauses

    Do not use aerosol cleaners. H3G / H6 DeskPhone: this product is intended to be supplied, either via an Ethernet (LAN) • port, or via a DC-in interface by a Certified Direct Plug-In Power Unit approved as 'FRECOM' (Limited Power Source) against CSA/UL/IEC 60950-1.
  • Page 60 Guarantee and clauses this device must accept any interference received, including interference that may cause undesired operation. The phone has been tested without Bluetooth® and was found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 61 Guarantee and clauses www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

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