Problem Solving; Troubleshooting - Crestron CLW-DIM1 Operation Manual

infiNET™ Dimmers

Problem Solving

36 • infiNET Dimmers: Crestron CLW-DIM1/4RF, -DIMS1/4RF, -SLVD1RF
Crestron CLW-DIM1/4RF, -DIMS1/4RF, -SLVD1RF

Troubleshooting

The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
infiNET Dimmer Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Dimmer does Dimmer is not receiving line
not function. power.
Load is not connected.
Mode selection switch is in
the "SET" position.
Dimmer does If the LED flashes OFF for ¼
not respond second four times, then
to control returns to low every eight
system seconds, the dimmer is not
commands. acquired on infiNET network.
If the LED flashes OFF for ¼
second two times, then
returns to low, the MNET ID of
device is not set to match the
MNET ID of the SIMPL
Windows program.
If the LED flashes OFF for ¼
second four times, then
returns to low every eight
seconds, the C2N-MNETGW
is not transmitting data to the
infiNET device.
(continued on following page)
CORRECTIVE ACTION
Verify that the dimmer is
properly connected to the
power lines and that the
circuit breaker is closed.
Verify that the load is
operational and that the mode
selection switch is in the
"RUN" or "SET" position.
Move mode selection switch
to the "RUN" position.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Acquire the device
on infiNET network as
described in "Acquiring the
Dimmer on the infiNET
Network" on page 7.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Verify that the MNET
ID for the infiNET device is set
to match the MNET ID
specified in the SIMPL
Windows program.
Open Crestron Toolbox and
select the Network Device
tree. Expand the network
device tree until the gateway
to be managed is selected.
Right-click the Net ID of the
selected gateway to open the
sub-menu and select
Functions|MNET
Gateway.... If devices are not
listed, acquire the device on
to the infiNET network as
described in "Acquiring the
Dimmer on the infiNET
Network" on page 7.
Operations Guide - DOC. 6396