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iLux Expansion Module
Problem Solving
Troubleshooting
The following table provides corrective action for
possible trouble situations. If further assistance is
required, please contact a Crestron customer service
representative.
CLS-EXP-DIM Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
Load does not
Controller is not
turn on.
working.
Load turns on
Controlling unit is
and off, but does
either not a
not dim.
dimmer, or has
been set to non-
dim.
Fluorescent Off
Threshold has
been set too high.
Lights do not dim
Using an
properly.
incompatible
dimmer.
Lights are noisy
Unsupported load
when dimmed.
type is present.
Large
incandescent load
is present.
Lights flicker
Some types of
when at certain
loads cannot be
dimming levels.
dimmed below a
certain level.
Lights cannot be
The Fluorescent
dimmed below a
Off Threshold
certain level.
has been set too
high.
Installation Guide – DOC. 6638E
CORRECTIVE
ACTION
Ensure the
controller is
powered on and is a
compatible dimmer
listed in
"Specifications" on
page 1.
Verify that dimmer is
compatible with the
CLS-EXP-DIM (refer
to "Specifications"
on page 1). Verify
that the controlling
channel has not
been programmed
as non-dim.
Refer to "Set the
Minimum Dimming
Level" on page 6.
Make sure that the
dimmer is one of
those listed in
"Specifications" on
page 1.
See list of supported
load types. Change
load type or use
CLS-EXP-DIMU.
Some incandescent
loads can make
noise when dimmed
due to the size of the
filament. Try a
different lamp
manufacturer.
Refer to "Set the
Minimum Dimming
Level" on page 6.
Refer to "Set the
Minimum Dimming
Level" on page 6.
Further Inquiries
To locate specific information or resolve questions after
reviewing this guide, contact Crestron's True Blue
Support at 1-888-CRESTRON [1-888-273-7876] or, for
assistance within a particular geographic region, refer to
the listing of Crestron worldwide offices at
www.crestron.com/offices.
To post a question about Crestron products, log onto
Crestron's Online Help at www.crestron.com/onlinehelp.
First-time users must establish a user account to fully
benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and
extends the capabilities of the CLS-EXP-DIM, additional
information may be made available as manual updates.
These updates are solely electronic and serve as
intermediary supplements prior to the release of a
complete technical documentation revision.
Check the Crestron website periodically for manual
update availability and its relevance. Updates are
identified as an "Addendum" in the Download column.
iLux Expansion Module: CLS-EXP-DIM • 7
CLS-EXP-DIM
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