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9
General warranty conditions
If the installation, operation, and maintenance instructions are followed, the manufacturer grants a 24-month warranty from
the date of receipt of the product. If the purchased product is to be commissioned by an entity other than the seller, the
warranty period will start from the date of commissioning of the product, provided the buyer ordered commissioning within
three weeks of receipt. The customer expressly acknowledges that during the warranty period exceeding the warranty period
stipulated by the Commercial Code (statutory warranty period) it is not possible to request a replacement of the product or to
withdraw from the purchase contract.
1. When claiming a product, it is necessary to submit proof of purchase of the item containing the following information:
name and surname, name and business name of the seller, its identification number; in the case of a legal entity – name,
identification number, and registered office; in the case of a natural person – first name, surname, place of residence, and
warranty card if the buyer has received it from the seller. Failure to fulfill the obligations relating to the issue of the
guarantee certificate shall not affect the validity of the guarantee.
2. The product (only complete equipment is accepted for warranty repair) during the warranty period can be claimed only
from the seller where it was purchased, then the seller is obliged to hand over this product to an authorized service or
manufacturer.
3. The prerequisite for recognition of rights under warranty is the installation of the product by an authorized person with
a valid certificate from the manufacturer.
4. Complaints about a product defect, which can be remedied reasonably quickly without consequences, will be resolved by
removing the defect (repair) or replacing a part of the product since in such a case it contradicts the nature of the thing
to change the whole product (§ 616, paragraph 4 of the Commercial Code.
5. The buyer who enforces the right to warranty repair is not entitled to the issue of parts that have been replaced.
6. The warranty can be extended for a period of up to 48 months and extended beyond the scope of the warranty by concluding
an individual warranty contract. More information can be obtained at a specific business meeting.
This warranty does not apply to:
•
a transmitter that has not been commissioned by a certified technician with a valid manufacturer's certificate or by the
manufacturer
•
a transmitter on which calibration and functional checks have not been regularly performed by a certified service
center with a valid certificate or by the manufacturer
•
damage caused by fire, water, static electricity, overvoltage in the utility or public grid, accident, improper use of the
product, wear and tear and mechanical damage,
soiling the device transmitters and cleaning them
•
damage caused by improper installation, adjustment, modification or use in an improper manner incompatible with
•
the operating instructions, technical standards or safety regulations in force in the Czech Republic
•
damage to the product during transport caused by improper manipulation or handling of the product in violation of the
operating instructions
DEGA products that have been used with other than original DEGA products, including consumables or accessories
•
calibration of transmitters, i.e. setting detection limits
•
wear or destruction of the transmitter sensors, including the need for replacement
•
quickly wearable parts and consumables (e.g. transmitter removal key, gasket, etc.) that are damaged by normal wear and
•
tear during operation and to wear of the product and its parts due to normal use.
The complete wording of the General Terms and Conditions and the Complaints Procedure can be found at www.dega.cz
Manufacturer: DEGA CZ sro, Malešická 2850 / 22c, 130 00 Prague 3, Czech Republic
VAT No.: CZ 279 029 43, Company Identification Number: 279 02 943; Telephone: +420 774 447 660, E-mail: info@dega.cz , Web:
www.dega.cz
© 2020 DEGA CZ s.r.o.
User Manual ver.: 8/4/2020 1:59:00 PM
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