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General warranty terms and condi�ons
When following the instruc�ons for installation, operation and maintenance, the manufacturer grants a guarantee of 24
months from the date of receipt for the product. Should the product purchased be put into operation by an en�ty other than
the seller, the warranty period commences from the date that the product is put into opera�on, provided that the buyer
ordered its commissioning within three weeks of its receipt. The customer expressly acknowledges that during the warranty
period that extends beyond the length of the warranty period that is specified in the Commercial Code (the statutory
warranty) s/he can neither require replacement of the product nor may s/he withdraw from the contract.
1. When claiming a product defect it is necessary to submit a proof of purchase that contains the following information:
name and surname, name and business name, address and the warranty card, if the buyer received one from the seller.
The validity of the warranty shall not be affected by non-compliance with the obliga�ons related to the issuance of the
warranty card.
2. Claims concerning the product (for a warranty repair only complete devices are accepted) may be filed during the
warranty period only with the seller from which it was purchased; subsequently the seller is required to forward the
product to an authorized service centre or to the manufacturer.
3. A condi�on for the recogni�on of the rights under the warranty is the installation of the product having been undertaken
by an authorized person in possession of a valid cer�ficate from the manufacturer.
4. Claims regarding a product defect that can be dealt with reasonably quickly and without addi�onal consequences will be
resolved by remedying the defect (repair) or by replacement of the damaged product part, because in such a case it is a
contradiction of the standard norms that the en�re product shall be replaced (§ 616, paragraph 4 of the Commercial
Code).
5. The buyer who exercises the right of warranty repair is not en�tled to the return of the parts that have been replaced.
6. The warranty period can be extended for up to 48 months and its validity can be extended beyond the standard length on
the basis of the conclusion of an individual warranty contract. Further informa�on may be obtained through a specific
business mee�ng.
This warranty is not applicable to:
a controller that has not been put into operation by the manufacturer or by a cer�fied employee in possession of a valid
•
cer�ficate issued by the manufacturer
a controller that did not have regularly performed calibra�ons and functional checks by the manufacturer or by a cer�fied
•
employee in possession of a valid cer�ficate issued by the manufacturer
damage caused by fire, water, static electricity, power surges in the electric supply or in the public network, accident,
•
improper use of the product, wear and tear
contamination of the product and its subsequent cleaning
•
damage caused by improper installation, any adjustment, modification or improper manner of use inconsistent with the
•
instruc�on manual, the technical standards or the applicable safety regula�ons in the Czech Republic
damage to the product during transportation caused by improper handling or handling of the product in a manner
•
contrary to the advice provided in the instruc�on manual
DEGA products that have been used in association with other than original DEGA products, including consumables and
•
accessories
calibration of controllers, i.e. se�ng the detec�on limits
•
deterioration or damage of the controller sensors, including the necessity of replacement
•
quickly wearable parts and consumables (such as the key for disassembly of the controller, seals, etc.) that get damaged
•
by normal wear and tear during operation, and the wear and tear of the product and its parts caused by their normal use.
Unit 6 Brickyard Road, Aldridge, Walsall, WS9 8SR.
T: +44(0) 121 296 3775 | sales@safegasdetec�on.co.uk | www.safegasdetec�on.co.uk
Company Registra�on No 12705839 Registered in England and Wales
User Manual ver.: 23/05/2022 13:23:00
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