ICS ELECTRONICS 4863 Manual page 130

5.7 REPAIR
Repair of the 4863 is done by the user or by returning the unit to the factory
or to your local distributor. Units in warranty should always be returned to
the factory or else repaired only after receiving permission to do so from an
ICS customer service representative.
When returning a unit, a board assembly, or other products to ICS for repair,
it is necessary to go through the following steps:
1. Contact the ICS customer service department and ask for a return
material authorization (RMA) number. An ICS application engi-
neer will want to discuss the problem at this time to verify that the
unit needs to be returned, or to assist in correcting the problem. We
have discovered that one-third of the difficulties customers call
about can be resolved over the phone as opposed to returning a unit
for repair.
2. Write a description of the problem and attach it to the material being
returned. Describe the installation, system failure symptoms, and
how it was being used. If the item being returned is a board
assembly, describe how you isolated the fault to it. Include your
name and phone number so we can call you if we have any
questions. Remember, we need to locate the problem in order to fix
it.
3. Pack the item with the fault description in a box large enough to
accommodate a minimum of two inches of packing material on all
four sides, the top, and the bottom of the box. Securely seal the box.
4. Mark the shipping label to the attention of RMA#. The RMA
number is very important since it is our way of identifying your unit
in order to return it to you.
5. Ship the box to ICS freight prepaid. ICS does not pay freight to
return the unit to ICS, but will prepay the freight to return the
repaired item to you.
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