Warranty - Craftex CX Series Manual

Craftex warrants every product to be free from defects in materials and agrees to correct such defects
where applicable. This warranty covers three years for parts and 90 days for labour (unless specified
otherwise), to the original purchaser from the date of purchase but does not apply to malfunctions
arising directly or indirectly from misuse, abuse, improper installation or assembly, negligence,
accidents, repairs or alterations or lack of maintenance.
Proof of purchase is necessary.
All warranty claims are subject to inspection of such products or part thereof and Craftex reserves the
right to inspect any returned item before a refund or replacement may be issued. Return authorization
may take up to 72 hours for inspection and approval.
This warranty shall not apply to consumable products such as blades, bits, belts, cutters, chisels,
punches etceteras.
Craftex shall in no event be liable for injuries, accidental or otherwise, death to persons or damage to
property or for incidental contingent, special or consequential damages arising from the use of our
products.
To return, repair, or replace a Craftex product, you must visit the appropriate Busy Bee Tools showroom
or call 1-800-461-BUSY. Craftex is a brand of equipment that is exclusive to Busy Bee Tools.
For replacement parts directly from Busy Bee Tools, for this machine, please call 1-800-461-BUSY (2879),
and have your credit card and part number handy.

All returned merchandise will be subject to a minimum charge of 15% for re-stocking and handling
with the following qualifications.
 Returns must be pre-authorized by us in writing.

We do not accept collect shipments.

Items returned for warranty purposes must be insured and shipped pre-paid to the nearest
warehouse

Returns must be accompanied with a copy of your original invoice as proof of purchase. Returns
must be in an un-used condition and shipped in their original packaging a letter explaining your
reason for the return. Incurred shipping and handling charges are not refundable.

Busy Bee will repair or replace the item at our discretion and subject to our inspection.

Repaired or replaced items will be returned to you pre-paid by our choice of carriers.

Busy Bee reserves the right to refuse reimbursement or repairs or replacement if a third party
without our prior authorization has carried out repairs to the item.

Repairs made by Busy Bee are warranted for 30 days on parts and labour.

Any unforeseen repair charges will be reported to you for acceptance prior to making the repairs.

The Busy Bee Parts & Service Departments are fully equipped to do repairs on all products purchased from us
with the exception of some products that require the return to their authorized repair depots. A Busy Bee
representative will provide you with the necessary information to have this done.

WARRANTY

RETURNS, REPAIRS AND REPLACEMENTS
42