Canon MultiPASS MP360 Software Manual page 130

14. A cause other than the above is suspected.
Restart the computer.
You tried to create a multi-page PDF, but were not able to scan several documents
1. The ScanGear MP (Advanced Mode) setting in the [Preferences] dialog box is incorrect. (Because
[Automatically quit ScanGear MP after scanning] is selected in [Preferences] of Advanced Mode,
multiple documents cannot be scanned.)
If you want to scan additional documents, follow the steps below to deselect [Automatically quit ScanGear
MP after scanning] before scanning.
1. Click a button other than [Settings] on the MP Toolbox.
The respective setting dialog box is displayed.
2. Select [Use the scanner driver to make advanced settings]. Then click [Start] to open ScanGear MP.
3. Click the [Settings] tab, then click [Preferences].
The [Preferences] dialog box is displayed.
4. Remove the check mark from [Automatically quit ScanGear MP after scanning], then click [OK].
Scan documents.
When you click a button on the MP Toolbox, an unwanted application opens
1. In the MP Toolbox, the application you want to open for that button is not registered.
Click a button on the MP Toolbox, click [Set] on the screen displayed, and select the application you want
to open for that button. (
You opened the Properties dialog box from the [Scanners and Cameras] icon and changed
the settings, but the settings were not activated (Windows 2000)
1. The settings are not activated because you have not restarted your computer.
Once you have changed your settings, restart your computer.
Cannot scan correctly with Multi-Scan
1. The position or orientation of the documents is incorrect.
Place the documents so that the position and orientation of the documents meet the following
requirements.
• There should be a gap of at least 3/8 inch (1 cm) between the edge of the platen glass and documents.
• There should be a gap of at least 3/8 inch (1 cm) between the edges of the documents.
• There should be no more than 10 documents.
• The documents should be straight (any tilting should be kept within 10 degrees).
2. The document is not set flat on the platen glass.
Press on the document cover with your hand when scanning.
3. You are using an application that cannot scan multiple images successively.
Check the application's manual or contact the application software manufacturer.
4. You are scanning thick (max. 3/4 inch/20 mm) or curled document.
Press on the document cover with your hand when scanning.
5. The document is smaller than 3/8 inch (1cm) x 3/8 inch (1cm).
You cannot use Multi-Scan for documents smaller than 3/8 inch (1cm) x 3/8 inch (1cm). Scan each
document separately.
6. You are scanning a document whose long side is four or more times longer than the short side.
You cannot use Multi-Scan if the long side of the document is four or more times longer than the short
side. Scan each document separately.
Scanned image is displayed large (small) on the computer screen
1. The image is displayed large (small) in the application.
Enlarge or reduce the image display in the application.
2. The resolution is too high or too low.
The image will be large if resolution is high. It will be small if resolution is low.
Set the resolution as necessary. (
"MP Toolbox settings" )
"Determining resolution" )
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