Color Printing And Copying Problems - Canon MultiPASS C5000 User Manual

Color Printing and Copying Problems

Problem
Printer prints only in
black (you are printing
from an application that
supports color printing
but your output is
black ink only)
Colors are broken or
uneven
Colors print incorrectly
Colors are missing
10-16 Troubleshooting
Cause
The MultiPASS printer driver
may not be selected.
The printer driver may not be
selecting color.
The color BJ cartridge may
not be installed or may not
be working properly.
The print head unit may
need cleaning.
The application you are using
may not support color
printing.
The print mode may be
wrong.
If you are printing a thin
line with a nonprimary
color, your software may
be telling the unit to place
a color every other dot,
with white in between.
The MultiPASS printer
driver may not be selected.
The driver may not be
selecting color.
The driver may not be
selecting the right media.
The print head may need to
be cleaned.
Solution
Make sure the MultiPASS is
the default printer in your
application.
Check that you selected Color
in the Color Model dialog box
of the Graphics tab of the
printer driver.
Print the Nozzle Check pattern
to make sure the BC-21e Color
BJ Cartridge is installed and
firing correctly.
If a BJ tank is empty, replace it.
Clean the print head (see
page 9-8).
Make sure your application
supports color printing.
If you are printing high
density graphics on plain
paper, set the Media Type to
Coated Paper on the Paper tab
of the printer driver.
Choose cyan, yellow,
magenta, or black instead.
Make sure the MultiPASS
is the default printer in your
application.
Check that you selected
Color in the Color Model
dialog box in the Graphics tab
of the printer driver.
Make sure the correct paper
type is set in the driver.
Clean the print head (see
page 9-8).
Chapter 10