Canon MultiPASS C5000 User Manual page 233

Problem
Cannot receive a
fax automatically
The MultiPASS does
not switch automatically
between telephone and
fax transmissions
Chapter 10
Cause
The MultiPASS may not be
set to receive automatically.
The MultiPASS may have a
document stored in memory.
The MultiPass Desktop
Manager may have
received the fax.
An error may have occured
during reception.
The sheet feeder may be
empty.
The telephone line may not
be connected properly.
The MultiPASS is printing
a document.
The MultiPASS may not
be in Fax/Tel mode.
There may be a document
in memory.
An error may have occured
during reception.
The sheet feeder may be
empty.
The sending fax may not
send the CNG signal that
tells the MultiPASS that the
incoming signal is a fax.
Solution
To receive faxes automatically,
the Receive mode must be
Fax Only, Fax/Tel, or Ans.
Machine mode.
Print out any document
stored in memory. (See
page 5-5.)
Check the In Box in the
Desktop Manager.
Check the LCD for an error
message. See page 10-6.
Make sure paper is loaded
in the sheet feeder.
Make sure all phone line
connections are secure.
The incoming fax is stored
in memory and will print
when the print job is
complete.
For the MultiPASS C5000
to switch automatically
between telephone and
fax reception, the Receive
mode must be set to Fax/Tel
mode.
Make sure you have printed
out any documents in memory.
Check the LCD for an error
message. See page 10-6.
Make sure paper is loaded in
the sheet feeder.
Some fax units cannot send
the CNG signal that tells your
MultiPASS the incoming signal
is from a fax. In such cases,
you will have to receive the
document manually.
Troubleshooting 10-21