Printing Problems - Canon MultiPASS C5000 User Manual

Printing Problems

Problem
The light
ALARM
comes on and the
MultiPASS C5000
beeps while printing
Data from computer is
not printed
Chapter 10
Cause
The MultiPASS may have a
paper jam.
The power cord may not
be plugged in securely.
The interface cable may not
be securely connected to the
MultiPASS and the computer.
The interface cable may
not be the correct type.
The MultiPASS or computer
may have been turned on
when you connected the
interface cable.
The orange tape may not be
removed from the BJ cartridge.
The BJ cartridge may not
have been installed properly.
Solution
Clear any paper jams. See
page 10-3.
If the MultiPASS has no
paper jam, unplug it, wait
5 seconds, then plug it in again.
If the problem is fixed, the
light will be off, the
ALARM
BJ cartridge will move to its
home position, and the LCD
display will show the date and
Receive Mode (Standby Mode).
If the light stays on,
ALARM
call the Customer Care Center.
See page 1-4.
Check that the power cord
is plugged securely into the
unit and into the wall outlet.
If the MultiPASS is plugged
into a power strip, make sure
the power strip is plugged in
and turned on.
Check the interface cable
connection.
Make sure the cable is a
bi-directional parallel interface
cable less than 6.6 feet in
length.
Unplug the MultiPASS and
turn off the computer. Plug
the unit back in and turn
the computer back on again.
Be sure to remove the tape
from the BJ cartridge when
you install it. See page 9-14.
Make sure the BJ cartridge is
installed correctly. See page
9-11.
Troubleshooting 10-11