Troubleshooting - Mitel 5634 User Manual

USER GUIDE
Mitel 5634 VoWi-Fi Handset
12

Troubleshooting

This chapter contains information on how to solve common operational problems and is mainly targeted
towards the handset end users. If this checklist does not solve the existing problem, it is recommended
to contact the system administrator for support.
If others users have similar problems, there may be a system error.
Table 3 Operational problems
Fault
Not possible to switch off the
handset.
Cannot use the handset. The
dialog window appears saying
that the handset is locked
No entries in the Call list.
The display stays dark.
58016275 / October 2020
Probable cause
The handset is most likely
configured to restrict the user
from switching the handset off.
Phone lock is activated.
The handset is most likely
configured to prevent calls from
being saved in the Call list.
The battery level is empty.
Power save mode is enabled.
Troubleshooting
Action or comment
Contact the system administrator
for support. Ask to turn off the
Block switch off parameter to
have no further restrictions.
– Enter the required PIN code.
– If the PIN code has been lost,
contact the system
administrator for support.
Contact the system administrator
for support. Ask to turn on the
Call list parameter to store
outgoing and incoming calls.
Charge or replace the battery.
Change the brightness on the
handset by going into the
Settings menu → Display →
Brightness. Select Normal.
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