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10
Troubleshooting
This troubleshooting section contains information on how to solve some operational problems that
you may experience on the handset.
9.1 Operational problems
State: The handset does not ring
Problem cause: The sound off icon is seen in the status bar; hence the handset is silent mode.
Action: Increase the volume in Audio Settings, or long press the #-key in idle.
NOTE: If the Audio Settings is greyed out and cannot be changed, it is because the silent mode is
enabled by long pressing the #-key. Please, long press the #-key in idle to disable this silent mode.
State: The handset does not respond when pressing on the keys
Problem cause: The keylock is enabled, and a "Press and hold *" screen is displayed when pressing any
key.
Action: Long press (press for more than 2 seconds) the *-key.
State: The handset shows "Searching" in the display
Problem cause: The handset is out of the coverage area of the base station system.
Action: Please move the handset back in coverage of the base system.
Version 1.4
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