Troubleshooting - Mitel 5610 Quick Reference Manual

QUICK REFERENCE GUIDE

Troubleshooting

Symptom Possible Cause
Unable to remove belt clip You are not inserting the removal
cover using removal tool. tool far enough into opening be-
tween the handset and clip cover.
Handset display is black. Handset is in power saving mode.
Battery is drained.
Handset does not charge. Power to handset charging cradle is
not connected.
Battery is not inserted correctly.
Battery life is exceeded and no lon-
ger accepts charge.
Cannot enable features Feature is not enabled for your
using Feature Access handset.
Codes.
System does not use default Fea-
ture Access Codes.
Calls are not ringing the A feature such as Call Forwarding
handset. Always is enabled that prevents
your handset from receiving calls.
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Corrective Action
Insert the removal tool as shown in
the graphic on the previous page.
Press any key.
Put handset in charging cradle to re-
charge battery.
Ensure that power cable is inserted
in handset charging cradle.
Check that the battery is inserted cor-
rectly. Refer to Installation Guide for
details.
Obtain replacement battery from
your System Administrator and re-
place.
Contact your System Administrator
and ask to have the feature enabled
for your handset.
Contact your System Administrator
for a list of the supported Feature Ac-
cess Codes for your system.
Enter the Clear All Features Access
Code (Default Code is ∗77)