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Make sure you are not near RF equipment and transmitters. Move to a
•
different area and check the signals.
•
If you have not waited for signals to settle, wait a few minutes to see if
issue persists.
•
If the issue persists try re-donning the prosthesis as it most likely means
you do not have good contact with an electrode.
•
Make sure to use alcohol before donning.
•
If the issue persists, turn off this electrode in the software and recalibrate.
•
Check for cable damage on this electrode and return the electrode to IBT
•
Avoid calibrating near power sources. In addition, check that the Surface
or smart device does not have its charger plugged in.
TROUBLE CONTROLLING ONE SPECIFIC
MOVEMENT WITH THE PROSTHESIS
•
Try recalibrating only that movement.
•
Alternatively, you may try adding another position to increase the amount
of data available for all movements.
•
Make sure to check patient signals (see issue above)
PREVIOUSLY WORKING MOVEMENT IS DIFFICULT
TO ACHIEVE WITH PROSTHESIS
•
Relax for a few seconds and try again with a gentler contraction.
•
Do not try to use more force.
•
If these methods do not work, use custom calibration to replace data for
that movement.
NO OUTPUT TO TERMINAL DEVICE
•
Connect to Sense software:
•
PC Software: On Calibration Setup page, use the Test buttons to
check if movement occurs.
•
Phone App: Go to settings tab and activate Test Movements
menu.
•
If no output, check for cable damage or disconnections.
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BLUETOOTH ERRORS WHEN CONNECTED TO THE
SOFTWARE
•
Check that prosthesis is on and charged
•
Close software, power cycle the prosthesis and try re-connecting
•
For Phone: Go to Settings > Bluetooth (iOS) or > Connected
Devices (Android)
•
For PC: Go to Control Panel > Devices and Printers
•
If the device is not paired, click Add a Device and select your device
ERROR: BLUETOOTH IS NOT ACTIVE
•
Go to Devices and Printers or Device Manager and ensure that Bluetooth
is enabled on the Microsoft Surface
THE PROSTHESIS IS MALFUNCTIONING OR
UNRESPONSIVE
•
Power down the system and contact IBT for support.
SOFTWARE NEEDS TO BE REINSTALLED
Call IBT for support
•
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