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If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the chart
below and follow the troubleshooting tips.
DIFFICULTY
Printing or Receiving Faxes
Condensed Print and Horizontal
Streaks / Top and Bottom of
Sentences Are Cut Off
Poor Quality Print
Printing Too Dark or Too Light
Printing Appears Dirty or Ink Seems
to Run
White Lines in Text or Graphics
Stains Appear on the Reverse Side or
at the Bottom of the Page
Vertical Black Lines When Receiving
Phone Line or Connections
MFC Does Not Answer When Called
Sending Faxes
Poor Transmitting Quality
verify your MFC's scanner operation.
Transmission Verification Report says There is probably temporary noise or static on the line. Try sending the
"Result:NG"again.
Vertical Black Lines When Sending
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E
SUGGESTIONS
If your copy looks good, you probably had a bad connection, with
interference on the phone line.
Make sure the Printer Driver matches the type of paper you are using
If you are using plain paper, try using recommended special paper (see
Chapter 3). Don't handle the paper until the ink is dry. Adjust the
Vertical Alignment.
Make sure your ink cartridges are fresh and within their expiry dates.
Cartridge expiry dates are printed on the package. Make sure the
Printer Driver matches the type of paper you are using. Try using
recommended special paper (see Chapter 3). The recommended
environment for your MFC is between 10 C to 35 C.
Make sure you are using the recommended paper (see Chapter 3).
Don't handle the paper until the ink is dry.The recommended
environment for your MFC is between 10 C to 35 C.
Clean the print head (see Cleaning the Print Head in this chapter).
Make sure the Printer Platen and Pick Up Roller are not dirty with ink
mist. (See Regular Maintenance in this chapter).
The sender's scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine.
Check for dial tone. If possible, call your MFC to hear it answer. If
there is still no answer, check the telephone line cord connection.
If there is no ringing when you call your MFC, call your Telephone
Company to check the line.
Try changing your resolution to Fine or S.Fine. Make a copy to
fax If the problem continues, call the Telephone Company to check your
phone line.
If the copy you made shows the same problem, your scanner is dirty
(see Cleaning the Scanner in this chapter).
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