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15
C H A P T E R
Troubleshooting
and Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If
this happens, your MFC often identifies the problem and displays an
error message. The table below explains the most common error
messages.
ERROR MESSAGE
CHECK CASSETTE
MFC cassette cover is open or MFC cassette is
not installed properly.
CHECK PAPER
MFC is out of paper.
CHECK PAPER SIZE
Paper Size is improper for fax receiving or
copying.
CHECK SCAN
The scanner lock is locked.
LOCK
COMM. ERROR
Poor phone line quality caused
communication error.
CONNECTION FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
COOLING DOWN
The print head has overheated.
COVER OPEN
Scanner cover is not closed completely.
DISCONNECTED
The other party or other party's fax machine
terminated the call.
F I F T E E N
ERROR MESSAGES
CAUSE
ACTION
Close cassette cover or install cassette
properly.
Add paper to cassette, or install cassette
properly.
Load A4, letter paper in cassette.
Release the scanner lock lever. If you
see MACHINE ERROR AF (or AE),
stop operation and contact your Brother
dealer for service.
Try the call again. If problem continues,
call Telephone Company to check your
phone line.
Verify the other party's polling setup.
Unplug the MFC and wait 30 minutes
for it to cool.
Press the scanner cover release button
and lift the scanner cover, then close it.
Try to transmit, calling the other party
to see what happened or receive again.
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