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Brother FAX-2890 Basic User's Manual

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Table of Contents
Basic User's Guide
FAX-2890
FAX-2990
MFC-7290
Version 0
CHN-ENG

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Summary of Contents for Brother FAX-2890

  • Page 1 Basic User’s Guide FAX-2890 FAX-2990 MFC-7290 Version 0 CHN-ENG...
  • Page 2 Firstly, thank you very much indeed for using our Brother products! Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.
  • Page 3 PDF file / CD-ROM / In the Box Copy, security features, printing reports and performing routine maintenance. Software User’s Guide Follow these instructions for Printing, PDF file / CD-ROM / In the Box Scanning, Remote Setup, PC-Fax and using the Brother ControlCenter utility.
  • Page 4: Table Of Contents

    Symbols and conventions used in the documentation ........1 Accessing the Advanced User’s Guide and Software User’s Guide......2 Viewing Documentation ...................2 ® Accessing Brother Support (Windows ) ...............4 Accessing Brother Support (Macintosh) ...............5 Control panel overview ..................6 Volume settings .....................9 Ring volume.....................9 Beeper volume ....................9 Speaker volume....................9 Loading paper Loading paper and print media ................10...
  • Page 5 Connecting an external or extension telephone ..........34 Operation from external or extension telephones.......... 34 For Fax/Tel mode only................... 34 Using a non-Brother cordless external handset ..........35 Using Remote Codes ..................35 Dialling and storing numbers How to dial ......................37 Manual dialling....................
  • Page 6 ® How to change the SCAN key settings for PDF scanning (Windows ) ....46 How to scan a document as a PDF file using the SCAN key ......48 Routine maintenance Replacing the consumable items.................49 Replacing the toner cartridge ................50 Replacing the drum unit.................55 Cleaning the machine ..................60 Cleaning the outside of the machine .............60 Cleaning the scanner glass ................61...
  • Page 7 Fax........................121 Copy ........................122 Scanner (For FAX-2990 and MFC-7290) ............122 Printer ........................ 123 Interfaces ......................123 Consumable items ..................... 124 Computer requirements ..................125 Index...
  • Page 8 Table of Contents  (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General Setup Packing and shipping the machine IMPORTANT NOTE Glossary Memory Storage Ecology features Index Toner Settings LCD Contrast...
  • Page 9: General Information

    Bold Bold style identifies keys on the documentation machine's control panel or computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.
  • Page 10: Accessing The Advanced User's Guide And Software User's Guide

    Turn on your computer. Insert the CD- ROM into your CD-ROM drive. Note If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe. If the model name screen appears, click Double-click the Documentation icon.
  • Page 11 General information After the list of User’s Guides appears, choose the guide you want to read. How to find Scanning instructions (For FAX-2990 and MFC-7290) There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide ...
  • Page 12: Accessing Brother Support (Windows ® )

    For the latest news and product support  information click Brother Solutions Center.  To visit our Web site for genuine Brother supplies click Supplies Information. To access the Brother CreativeCenter for  FREE photo projects and printable downloads, click Brother CreativeCenter.
  • Page 13: Accessing Brother Support (Macintosh)

    The following screen will appear:  To download and install Presto! PageManager, click Presto! PageManager. For the latest news and product support  information click Brother Solutions Center.  To visit our Web site for genuine Brother Supplies click Supplies Information.
  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview FAX-2890 and FAX-2990 have the same keys. MFC-7290...
  • Page 15 General information...
  • Page 16 Chapter 1 1 One Touch keys Address Book These 11 keys give you instant access to 22 Lets you access speed dial numbers directly. previously stored numbers. Shift 8 Copy Options Lets you access One Touch numbers 12 to 22 You can quickly and easily choose temporary when held down.
  • Page 17: Volume Settings

    General information Volume settings Speaker volume You can choose a range of speaker volume Ring volume levels, from High to Off. Press Menu, 1, 3, 3. You can choose a range of ring volume levels, from High to Off. Press a or b to choose Off, Low, Med or While in FAX mode press to adjust High.
  • Page 18: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from the standard print media paper tray Pull the paper tray completely out of the The machine can feed paper from the machine. standard paper tray or manual feed slot. When you put paper into the paper tray, note the following: ...
  • Page 19 Loading paper While pressing the green paper-guide Fan the stack of paper well to avoid release lever, slide the paper guides to paper jams and misfeeds. fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.
  • Page 20: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual Raise the ADF document output support flap (1) and unfold the support flap (2) to feed slot prevent paper from sliding off the face- down output tray. You can load envelopes and special print media one at a time into this slot.
  • Page 21 Loading paper Open the manual feed slot cover. Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 22 Chapter 2 Open the back cover (back output tray). Note <For envelopes only>  Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration. Open the manual feed slot cover.
  • Page 23 Loading paper Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note • Put the paper into the manual feed slot Using both hands, put one sheet of with the side to be printed face up.
  • Page 24: Unscannable And Unprintable Areas

    Chapter 2 Unscannable and unprintable areas The figures below show the maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) Fax (Send) Letter...
  • Page 25: Paper Settings

    Loading paper Paper settings Acceptable paper and other print media Paper Type Print quality may vary according to the type of Set up the machine for the type of paper you paper you are using. are using. This will give you the best print You can use the following types of print quality.
  • Page 26: Type And Size Of Paper

    Chapter 2 Type and size of paper The machine can print on paper loaded from either the standard paper tray or manual feed slot. The name for the paper trays in the printer driver in this Guide are as follows: Trays Name Standard Paper Tray...
  • Page 27 Loading paper Recommended paper specifications The following paper specifications are suitable for this machine. Basis weight 70-90 g/m 80-110 m Thickness Roughness Higher than 20 sec. Stiffness 90-150 cm /100 Grain direction Long grain Volume resistivity -10e Surface resistivity -10e ohm-cm CaCO (Neutral)
  • Page 28: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.
  • Page 29 This damage may not be • that are extremely shiny or textured covered under any Brother warranty or • with clasps, staples, snaps or tie service agreement. strings •...
  • Page 30 Chapter 2 Types of labels to avoid All labels used in this machine must be able to withstand a temperature of 392 degrees Do not use labels that are damaged, curled, Fahrenheit (200 degrees centigrade) for a wrinkled or an unusual shape. period of 0.1 seconds.
  • Page 31: Loading Documents

    Loading documents How to load How to load documents documents Unfold the ADF document support (1) and the ADF document output support flap (2). You can send a fax, make copies and scan from the ADF (Automatic Document Feeder). Note The scan feature is available for FAX- 2990 and MFC-7290.
  • Page 32: Sending A Fax

    Sending a fax How to send a fax Enter the fax number using the dial pad, a One Touch key or press (Address The following steps show how to send a fax. Book) and enter the three-digit Speed Dial number. When you want to send a fax, or change Press Start.
  • Page 33: Transmission Verification Report

    Sending a fax Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
  • Page 34: Receiving A Fax

    Receiving a fax Receive modes By default, your machine will automatically receive any faxes that are sent to it. There are four receive modes of this machine as below. (For more detailed information about the receive modes, see Using receive modes uu page 28.) LCD Display Factory Default Ring Delay Ring Delay: 4 times...
  • Page 35 Receiving a fax Note If the receive mode is set to Fax/Tel or External TAD, it will be changed to Fax Auto by pressing Fax Auto/Manual.
  • Page 36: Using Receive Modes

    Chapter 5 Using receive modes Mode Function Help Each call Factory setting of Ring Delay is 4 (0-10 times available, please Fax Auto recognized as fax see Ring Delay uu page 29). After ringing 4 times, the fax and send fax signal. machine send fax-receiving signals automatically;...
  • Page 37: Receive Mode Settings

    Receiving a fax Receive Mode settings If Fax Detect is Off: If you are at the machine and answer a fax call by lifting the machin’s handset, press Ring Delay Start. If you answered at an extension telephone, The Ring Delay setting sets the number of press l51.
  • Page 38: Using Pc-Fax (For Fax-2990 And Mfc-7290)

    Using PC-FAX  (For FAX-2990 and MFC-7290) PC-Fax Receive (For Press Stop/Exit. ® Windows only) (For Important If you choose Backup Print On, the MFC-7290) machine will also print the fax at your machine so you will have a copy. This is a If you turn on the PC-Fax Receive feature safety feature in case if there is a power your machine will store received faxes in...
  • Page 39: Pc-Fax Send

    Using PC-FAX (For FAX-2990 and MFC-7290) PC-Fax Send The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file created in any application on your PC as a PC-FAX.
  • Page 40: Telephone And External Devices

    Telephone and external devices Voice operations Connecting an external Voice calls can be made with the handset by using the dial pad, One Touch key or by You can connect an external Telephone pressing (Address Book) and entering a Answering Device (TAD) to the same line as three-digit Speed Dial number.
  • Page 41: Recording An Outgoing Message (Ogm)

    Recording an outgoing the fax machine for you. message (OGM) Brother does not recommend the use of a PABX line. PABX limitations in general can Record 5 seconds of silence at the cause some functions of the fax machine not beginning of your message.
  • Page 42: External And Extension Telephones

    Chapter 7 External and extension Operation from external or extension telephones telephones If you answer a fax call on an extension telephone, or external telephone that is Note correctly connected to the machine through You need to turn the Remote Codes the T-piece connection, you can make your setting to on to use the Remote Activation machine take the call by using the Remote...
  • Page 43: Using A Non-Brother Cordless External Handset

    If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T ring (pseudo/double-ring) after the initial ring If your non-Brother cordless telephone is delay. If you pick up the call on an extension connected to the telephone line cord (see...
  • Page 44 Chapter 7 If you chose On in step c, enter the new Remote Activation Code. Press OK. Enter the new Remote Deactivation Code. Press OK. Press Stop/Exit.
  • Page 45: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Speed Dialling You can dial in any of the following ways. Press (Address Book) and enter the three digit Speed Dial number. (See Storing Manual dialling Speed Dial numbers uu page 39.) Use the dial pad to enter all the digits of the telephone or fax number.
  • Page 46: Search

    Chapter 8 Storing numbers Search You can search alphabetically for names you You can set up your machine to do the have stored in the One Touch and Speed Dial following types of easy dialling: One Touch, locations. (See Storing One Touch Dial Speed Dial and Groups for Broadcasting numbers uu page 38 and Storing Speed Dial faxes.
  • Page 47: Storing Speed Dial Numbers

    Dialling and storing numbers Do one of the following: If you want to change the pinyin, you can change it using the dial pad.  Enter the name using the dial pad (up to 10 characters for Chinese or To store another One Touch number, go 20 characters for alphanumeric).
  • Page 48: Deleting One Touch And Speed Dial Numbers

    Chapter 8 Edit the number, name or pinyin by the  To exit without deleting the stored following the instruction. When you are data, press 2. finished editing, press OK. Erase This Data?  To edit the stored number, name or 1.Yes 2.No pinyin, press d or c to position the Press Stop/Exit.
  • Page 49: Making Copies

    Making copies How to copy Copy settings Press the Copy Options key to temporarily The following steps show the basic copy change a copy setting. operation. For details about each option, see Advanced User’s Guide. For details about changing the following copy settings and how to make two-sided copies, When you want to make a copy, press see Advanced User’s Guide: Copy settings.
  • Page 50: How To Print From A Computer

    Windows or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settings.) Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command. Choose the name of your machine in the...
  • Page 51: How To Scan To A Computer (For Mfc-7290)

    You can use ControlCenter4 on your computer. Load your document. (See How to load documents uu page 23.) Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX- XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
  • Page 52 Chapter 11 Make sure the machine you want to use is selected from the Model pull-down list. Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list.
  • Page 53 How to scan to a computer (For MFC-7290) Click OK. Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
  • Page 54: How To Change The Scan Key Settings For Pdf Scanning (Windows ® )

    ® You can change your machine’s SCAN key settings using ControlCenter4 (Windows Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX- XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
  • Page 55 How to scan to a computer (For MFC-7290) Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button.
  • Page 56: How To Scan A Document As A Pdf File Using The Scan Key

    Chapter 11 How to scan a document as a PDF file using the SCAN key Load your document. (See How to load documents uu page 23.) Press (SCAN). Press a or b to choose Scan to PC. Press OK. Press a or b to choose File. Press OK.
  • Page 57: A Routine Maintenance

    • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 58: Replacing The Toner Cartridge

    . The High Yield The machine will stop printing until you toner cartridge can print approximately 2,600 replace the toner cartridge. A new original Brother toner cartridge will reset the Replace pages . Actual page count will vary Toner mode.
  • Page 59 After the machine has cooled down, turn Take out the drum unit and toner off the machine’s power switch. cartridge assembly. Note (For FAX-2890) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78. WARNING...
  • Page 60 • To prevent damage to the machine caused by static electricity, DO NOT touch DO NOT use flammable substances, any the electrodes shown in the illustration. type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine.
  • Page 61 • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges.
  • Page 62 Put the new toner cartridge firmly into Important the drum unit until you hear it lock into Put the toner cartridge in the drum unit place. If you put it in correctly, the green immediately after you have removed the lock lever will lift automatically.
  • Page 63: Replacing The Drum Unit

    Important For best performance, use only a genuine Brother Original drum unit and genuine Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself.
  • Page 64 We cannot guarantee the print quality. Please replace the drum unit with a new one. We HOT SURFACE recommend a genuine Brother Original drum After you have just used the machine, some unit be installed at this time. internal parts of the machine will be After replacing, reset the drum counter by extremely hot.
  • Page 65 Routine maintenance Take out the drum unit and toner Push down the green lock lever and take cartridge assembly. the toner cartridge out of the drum unit. Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 66 • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling Be careful not to inhale toner. program. If you choose not to return your used items, please discard the used...
  • Page 67: Resetting The Drum Counter

    Routine maintenance Press Clear.  Put the toner cartridge firmly into the new drum unit until it locks into place. If To confirm you are installing a new drum you put the cartridge in correctly, the unit, press 1. green lock lever will lift automatically. When the LCD shows Accepted, close the front cover.
  • Page 68: Cleaning The Machine

    Note (For FAX-2890)  WARNING To prevent you from losing any important messages, see Transferring your faxes or DO NOT use flammable substances, any Fax Journal report uu page 78.
  • Page 69: Cleaning The Scanner Glass

    Turn on the machine. Note (For FAX-2890)  To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78. Lift the control panel cover (1).
  • Page 70: Cleaning The Document Feed

    Note (For FAX-2890)  To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78. Lift the control panel cover (1).
  • Page 71 Routine maintenance Important • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • Page 72: Cleaning The Drum Unit

    Open the back cover (face-up output Note tray). Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.
  • Page 73 Routine maintenance Using both hands, slide the manual feed • If the paper in the manual feed slot is not paper guides to the width of the paper A4 or Letter size, the machine will stop the that you are going to use. Drum Cleaning process and eject the paper.
  • Page 74 After the machine has cooled down, turn Slowly take out the drum unit and toner off the machine’s power switch. cartridge assembly. Note (For FAX-2890) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78. WARNING...
  • Page 75 Routine maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. Put the print sample in front of the drum unit, and find the exact position of the poor print. Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
  • Page 76 Turn the drum unit gear by hand while Put the toner cartridge back into the looking at the surface of the drum roller drum unit until it locks into place. If you (1). put the cartridge in correctly, the green lock lever will lift automatically.
  • Page 77: Cleaning The Paper Pick-Up Rollers

    If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine. Unplug the power cord from the electrical socket. Note (For FAX-2890)  To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78.
  • Page 78: Checking The Machine

    Checking the machine Wipe the two pick-up rollers (1) inside of the machine to remove dust. Checking the Page Counters You can see the machine’s Page Counters for copies, printed pages, reports, lists and faxes or a summary total. Press Menu, 5, 2. Press a or b to see Total, Fax/List, Copy or Print.
  • Page 79: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
  • Page 80 Scanning problems (For FAX-2990 and MFC-7290):  Scanning difficulties (For FAX-2990 and MFC-7290) uu page 93 Software problems (For FAX-2990 and MFC-7290):  Software difficulties (For FAX-2990 and MFC-7290) uu page 93...
  • Page 81: Error And Maintenance Messages

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 82 EL Error problem.  The temperature of the fuser unit Fuser Error (For FAX-2890) does not rise to a specified Received fax messages still in memory will temperature within the specified be lost when the machine is turned off. See time.
  • Page 83 Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. If the problem continues, call Brother  Customer Service or your local Brother dealer. The paper is jammed inside the...
  • Page 84 Leave the machine for 15 minutes with the power on.  If the problem continues, call Brother Customer Service or your local Brother dealer. It is time to replace the drum unit. Replace the drum unit.
  • Page 85 The machine will stop replace the toner cartridge with a new and printing until you replace the toner unused original Brother toner cartridge. This cartridge. will reset the Replace Toner mode. (See Replacing the toner cartridge uu page 50.) While memory is available, faxes will be stored in the memory.
  • Page 86: Transferring Your Faxes Or Fax Journal Report

    PC-FAX Receiving on the PC.  Scan Unable XX (For details about PC-Fax Receive, see (For FAX-2890)  Software User’s Guide: PC-FAX If it is necessary to disconnect the machine receiving (For MFC-7290).) from the AC power outlet, we recommend...
  • Page 87: Document Jams

    Troubleshooting Document Jams Paper Jams Always remove all paper from the paper tray Document was not inserted or and straighten the stack when you add new fed properly, or was too long paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams.
  • Page 88: Paper Is Jammed At The Back Of The Machine

    Use both hands to slowly pull out the Make sure the paper is below the jammed paper. maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  • Page 89 Note toner cartridge assembly, or this may release the paper so you can pull it out (For FAX-2890) from inside of the machine. To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78.
  • Page 90 Pull down the tabs at the left and right Important hand sides to open the fuser cover (1). • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 91: Paper Is Jammed Inside The Machine

    Put the drum unit and toner cartridge off the machine’s power switch. assembly back into the machine. Note (For FAX-2890) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 78. Close the front cover. If the machine does not start printing automatically, press Start.
  • Page 92 Slowly take out the drum unit and toner WARNING cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may HOT SURFACE release the paper so you can pull it out After you have just used the machine, some from inside of the machine.
  • Page 93 Troubleshooting • To prevent damage to the machine from Important static electricity, DO NOT touch the To avoid print quality problems, DO NOT electrodes shown in the illustration. touch the shaded parts shown in the illustrations. Push down the green lock lever and take the toner cartridge out of the drum unit.
  • Page 94 Put the toner cartridge back into the If you could not pull the jammed paper drum unit until it clicks into place. If you out of the inside of the machine, take the put the cartridge in correctly, the green paper tray completely out of the lock lever will lift automatically.
  • Page 95 Troubleshooting Put the drum unit and toner cartridge assembly back in the machine. Close the front cover of the machine. If the machine does not start printing automatically, press Start.
  • Page 96: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. ...
  • Page 97: Receiving Faxes Uu

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In...
  • Page 98: Sending Faxes Uu

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD uu page 32.) Connect the external TAD as shown in the illustration on page 32.
  • Page 99: Copying Problems: Copying Difficulties Uu

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the fax. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 100  ® (Windows 7) Click the button and Devices and Printers. Right-click Brother MFC-XXXX Printer and click See what's printing. Click Printer in  the menu bar. Make sure that Use Printer Offline is unchecked. ® (Windows Vista ) Click the button, Control Panel, Hardware and Sound, and then Printers.
  • Page 101 Difficulties Suggestions TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is chosen as the primary source. In starting to scan. PageManager, click File, Select Source and choose the Brother TWAIN driver. Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA Scanner Driver.
  • Page 102 Print quality difficulties Difficulties Suggestions Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. ...
  • Page 103: Setting Dial Tone Detection

    Troubleshooting Setting Dial Tone detection Telephone line interference/ VoIP When you send a fax automatically, by default your machine will wait for a fixed If you are having difficulty sending or amount of time before it starts to dial the receiving a fax due to possible interference number.
  • Page 104: Improving The Print Quality

    55.)  Adjust the Print Density by pressing Menu, 2, 1, 6 (for FAX-2990 and MFC-7290) or Menu, 2, 1, 7 (for FAX-2890) and then press c to make the print darker. (See Advanced User’s Guide: Setting the Print Density.)
  • Page 105 Put in a new drum unit. (See Replacing the drum unit uu page 55.)  The fuser unit may be contaminated. Call Brother Customer Service or your local Brother dealer. Make sure that you use paper that meets our specifications.
  • Page 106  The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit uu page 55.)  The fuser unit may be contaminated. Call Brother Customer Service or your local Brother dealer. All black ...
  • Page 107 Troubleshooting Examples of poor print quality Recommendation  Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem (See Product Safety Guide: Choose a safe location for your product.). Clean the drum surface. (See Cleaning the drum unit ...
  • Page 108 0 1 2 3 4 cartridge. (See Replacing the toner cartridge uu page 50.)  The fuser unit may be contaminated. Call Brother Customer Black lines down the page Service or your local Brother dealer. Printed pages have toner stains down the page.
  • Page 109 Troubleshooting Examples of poor print quality Recommendation  Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media uu page 17.)  If you do not use the machine often, the paper may have been in the paper tray too long.
  • Page 110 Examples of poor print quality Recommendation  Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envelopes. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
  • Page 111 Troubleshooting Examples of poor print quality Recommendation  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 112 Examples of poor print quality Recommendation  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide: ® Other Print Options (for Windows ) or Print Settings (for Macintosh).) ...
  • Page 113: Machine Information

    Setting Lock password For MFC-7290 2 All Settings You can reset all the machine's settings back to the factory default. Brother strongly recommends you perform this operation when you dispose of the machine. Note Unplug the interface cable before you...
  • Page 114: How To Reset The Machine

    How to reset the machine Press Menu, 0. Press a or b to display Reset. Press OK. Press a or b to choose the type of reset function - Address & Fax or All Settings. Press OK. Do one of the following: ...
  • Page 115: C Menu And Features

    Menu and features On-screen How to access the menu mode programming Press Menu. Your machine has been designed to be easy to use. The LCD provides on-screen Choose an option. programming using the menu keys.  Press 1 for General Setup menu. We have created step by step on-screen instructions to help you program your ...
  • Page 116: Menu Table

    Menu table The default settings are shown in Bold with an asterisk. Choose & OK Choose & OK To accept To exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Sets the time to 1.General 1.Mode 0 Sec See .
  • Page 117 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — Sets the size of the 1.General 2.Paper 2.Paper paper in the paper Setup Size (Continued) Letter tray. (Continued) Executive A5 L 16K(195 270mm) 16K(184 260mm) 16K(197...
  • Page 118 Level 3 Level 4 Options Descriptions Page — — Prohibits most 1.General 6.Security 1.TX Lock See . operations except Setup (FAX-2890) receiving faxes. (Continued) — — Prohibits most 1.Mem operations except Security receiving faxes into (FAX-2990 the memory. and  MFC-7290) —...
  • Page 119 Automatically stores 2.Fax 1.Setup 6.Memory See . any incoming faxes in Receive Receive (Continued) its memory if it runs (In Fax mode only) (FAX-2890) out of paper. (Continued) Makes printouts 7.Print -nnnno+ darker or lighter. Density -nnnon+ (FAX-2890) -nnonn+* 6.Print...
  • Page 120 Level 1 Level 2 Level 3 Options Descriptions Page Sets up your machine 2.Fax 2.Setup Send 6.Polled TX Standard* See . with a document to be (Continued) (In Fax mode only) Secure retrieved by another (Continued) fax machine. Automatically sends a 7.Coverpg Next Fax:On cover page you have...
  • Page 121 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page Sets the machine to 2.Fax 5.Remote Fax 1.Forward/Store Fax Forward See . forward fax (Continued) Fax Storage messages, to store incoming faxes in the PC Fax Receive (For MFC-7290) memory (so you can retrieve them while Off*...
  • Page 122 (Continued) transmission High* difficulties. Normal VoIP service providers offer fax Basic(for VoIP) support using various (For FAX-2890) standards. If you regularly experience Normal* fax transmission Basic(for VoIP) errors, choose Basic(for VoIP). You can switch the 2.Caller ID Auto* See .
  • Page 123 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — You can view the 4.Print 1.XMIT Verify 1.View on LCD See . Transmission Reports 2.Print Report — Verification Report for your last 200 outgoing faxes and print the last report. —...
  • Page 124 Level 1 Level 2 Level 3 Options Descriptions Page — — Puts the date and 0.Initial 1.Date&Time See . time on the LCD and Setup in headings of faxes you send. — Sets your name and 2.Station ID Fax: See . fax number to appear Tel: on each page you...
  • Page 125: Entering Text

    Menu and features Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.
  • Page 126 Make sure you are in the alphabet input mode. will appear in the lower right corner. Press [ ] repeatedly until showing G, and press By pressing the correct button repeatedly, you can access the character you want,  and press If you need to enter a letter that is NOT on the same button as the letter before it, you needn't press , just press the correct button.
  • Page 127: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ for details. Model FAX-2890 FAX-2990 MFC-7290 Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity 16 MB 10 characters  2 lines (2 byte)
  • Page 128: Document Size

    Document Size Model FAX-2890 FAX-2990 MFC-7290 Document Size Width 147.3 to 215.9 mm (Single-sided) Length 147.3 to 355.6 mm Print media Model FAX-2890 FAX-2990 MFC-7290 Paper Paper Paper Type Plain paper, Thin paper or Recycled paper Input Tray Paper Size...
  • Page 129: Fax

    Specifications Model FAX-2890 FAX-2990 MFC-7290 Compatibility ITU-T Group 3 ITU-T Super Group 3 Modem Speed 14,400 bps (with 33,600 bps (with Automatic Fallback) Automatic Fallback) Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale 8 bit/256 levels Resolution...
  • Page 130: Copy

    Max. 204 mm Gray Scale 256 levels FAX-2990 does not support the scanning function for Mac OS X 10.5.8 users. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ®...
  • Page 131: Printer

    First Print Out Time Less than 8.5 seconds (from Ready mode and standard tray) HQ1200 is a Brother image processing technology that enables vivid, sharp and smooth quality of printing. The print speed may vary depending on the type of document you print.
  • Page 132: Consumable Items

    Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.
  • Page 133: Computer Requirements

    2 GB ® Intel 10.6.x Processor Mac OS X ® 2 GB 2 GB Intel 10.7.x Processor For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third-party USB ports are not supported.
  • Page 134 PC-Fax supports black and white only. For the latest driver updates, visit us at http://solutions.brother.com/. All trademarks, brand and product names are the property of their respective companies.
  • Page 135: Index

    Control panel overview ......6 receiving Copy ............41 Fax Detect ......... 29 keys ............8 from extension telephone .... 34 Cordless telephone (non-Brother) ....35 ring delay, setting ......29 telephone line interference ....95 sending ..........24 telephone line interference ....95 Dialling Fax/Tel mode a pause ..........38...
  • Page 136 LCD (liquid crystal display) ....8 Quality printing ..........94 Machine information Quick dial ..........38 checking remaining life of parts ....70 group dial how to reset the machine ....106 changing ..........39 page counts ..........70 one touch dial reset functions ........105 changing ..........
  • Page 137 multi-line (PBX) ........33 Text, entering .........117 Toner cartridge replacing ..........50 Troubleshooting ........71 document jam ........79 error messages on LCD ......73 if you are having difficulty copy quality ........91 incoming calls ........91 paper handling ........93 print quality ........94 printing ........88 receiving faxes ........89 scanning ..........93 sending faxes ........90...
  • Page 138 These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

This manual is also suitable for:

Mfc-7290Fax-2990

Table of Contents