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If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first.
If the copy looks good, the problem is probably not your MFC.
Check the chart below and follow the troubleshooting tips.
Difficulty
Printing
Condensed Print and
Horizontal Streaks /
or
Top and Bottom of
Receiving
Sentences Are Cut Off. Customer Service at 1-800-284-4329 (USA),
Faxes
Poor Quality Print
Printing Too Dark or
Too Light
Printing Appears Dirty Make sure you are using the recommended or
Ink Seems to Run.
White Lines in Text or Clean the print head. (See Cleaning the Print
Graphics
Stains Appear on the
Reverse Side or at the
Bottom of the Page.
Vertical Black Lines
When Receiving
21 - 6
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
Suggestions
If your copy looks good, you probably had a bad
connection, with static or interference on the
phone line. If the copy looks bad, call Brother
1-800-853-6660 (from within Canada)
or 1-514-685-6464 (from within Montreal).
Make sure the Printer Driver matches the type
of paper you are using. (See Print Media on
page 23-3.) If you are using plain paper,
try using recommended special paper.
(See Chapter 2.) Don't handle the paper until
the ink is dry. Adjust the Vertical Alignment.
(See page 14-12.)
Make sure your ink cartridges are fresh.
Cartridges are good up to two years; after that
the ink may become clogged. Cartridge
expiration dates are printed on the package.
Make sure the Printer Driver matches the type
of paper you are using. (See Print Media on
page 23-3.) Try using recommended special
paper. (See Chapter 2.) The recommended
environment for your MFC is between
50º F to 95º F.
paper. (See Chapter 3.) Don't handle the paper
until the ink is dry. The recommended
environment for your MFC is between
50º F to 95º F.
Head on page 21-10.)
Make sure the Printer Platen and Pick Up Roller
are not dirty with ink mist.
(See page 21-15.)
The sender's scanner may be dirty. Ask the
sender to make a copy to see if the
problem is with the sending machine. Try
receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA),
1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
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