Tech Support Questions - Martin Yale 2051 Installation Operation & Maintenance

Martin Yale 2051 Folder
®
With the Retarder still mounted in the folder, except for a rocking motion to allow for leveling against the
Feed Wheel, the Retarder should have very little movement. Excessive motion or play will cause
feeding issues and will make the Retarder difficult to adjust for proper function.
Depressing and releasing the Retarder Release Pin should allow the Retarder to drop into the Feed
Bridge slightly and then raise back up. This can be checked with or without the Feed Wheel being
installed.

12 Tech Support Questions

These are typical questions that will be asked anytime there is a call to Tech Support. Some of these
questions may seem insignificant and meaningless. However, each question is another clue to the root
cause of the problem. Having answers to as many of these questions as possible will help to expedite
a solution. A service technician may ask follow-on questions as needed.
1. What is the serial number of the folder?
Knowing the age of the machine can help pinpoint when it was manufactured, and by who. If
there is a training issue, knowing "when" and "who" will help us correct manufacturing issues.
2. What is the software revision of the folder?
There are folders in the field that have old programs in them. Some complaints can be
attributed to old software. This does not necessarily mean that the folder needs to be returned.
Sometimes a better understanding of "why" and "how" the folder functions with older software is
all that is necessary.
3. What is the Clutch Count and Age Count of the folder?
Knowing the Age Count is a good indicator of how much use the folder gets and is generally a
better indicator of the folders age. The Clutch Count is a good indicator of how often the Folder
receives maintenance. The lower the Clutch Count is, the more often maintenance is being
performed. Knowing the Age Count, the Clutch Count, and the Serial Number, the more
knowledgeable you will be about the usage level of the Folder.
4. Is there an error code displayed? What is the error code?
This is very important to know.
5. What size paper is this problem occurring on?
6. What weight of paper is problem occurring on?
Knowing the dynamics of the paper can sometimes uncover simple setup problems. If the
problem is paper related, sometimes a small Retarder or Paper Guide adjustment can be made
to resolve the issue.
7. Does it matter how full the Feed Table is loaded for this problem to occur?
Problems with feeding can sometimes be the root cause for many other problems. Knowing this
information will confirm that the Feed Table is setup correctly.
8. What type of fold is being produced?
a. Fold Table #1 Position:_________
b. Fold Table #2 Position:_________
9. What is the position of the stacking wheels?
Knowing the type of fold being performed will usually uncover simple setup problems. If the
problem is fold related, the solution is training and knowledge.
Revision 3.0 Martin Yale Industries, Wabash, Indiana, USA 260-563-0641
(2051.09.03.16.11.40)
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