Chapter 5: Forwarding Calls; Send All Calls; Forwarding Calls - Avaya 9640G User Manual

Chapter 5: Forwarding calls

You can forward your incoming calls to another number or to voicemail. If call forwarding is turned on, a
Forwarding icon appears on the top line of your display screen. When the Forward button light is on, one
or more of the forwarding features are active. The forwarding features available on your phone depend
on the options your system administrator has set. For more information about the options available to you,
contact your system administrator.

Send All Calls

About this task
When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a Send All softkey appears on the Phone screen for idle calls. Pressing Send All
turns Send All Calls on. If it is already on, pressing Send All turns it off. You can also turn Send
All Calls on or off by using the telephone Features list.
Procedure
1. Press Forward to access the main Forwarding menu.
2. Select SendAllCalls.
3. Press Select or OKto turn Send All Calls on or off.

Forwarding calls

About this task
Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding
features are listed on a Forwarding features menu.
Procedure
1. Press Forward to access the main Forwarding menu.
2. Select Call Fwd.
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