Basic Troubleshooting; Rmc Unable To Detect Or Communicate With The Xio - ABB XIO-08 User Manual

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6

Basic troubleshooting

The following sections describe issues that may arise during basic installation. For support, call the ABB
main office number on the last page of this manual.
Before calling:
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Take note of the model and serial number. The serial number is on a label affixed to the bottom of
the unit.
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Prepare a detailed description of the problem for the Technical Support representative.
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Prepare a written description of the problem.
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Take note of any alarms or messages as they appear.
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Know the software version and optional part numbers.
IMPORTANT NOTE: For additional details on the XIO Interface, Ethernet to Serial Passthrough or
IO Interface see links to application guides listed in
6.1

RMC unable to detect or communicate with the XIO

The XIO advertises its services (XIO server or Ethernet-Serial Passthrough) on its network connection.
Proper connections, and the correct configuration of every device on that network, ensure that the RMC
detects the advertised services for each XIO and receives measurement data. The inability of the RMC to
detect or communicate with the XIO can be due to many reasons. Communication failure can be
determined from the RMC in different screens.
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Connectivity failure at initial setup prevents detection of the XIO when trying to activate and
configure the XIO Interface application. The figure below shows no XIO in the Remote Service list.
The Rescan function triggers the discovery of undetected XIOs. In single or multi-XIO installations:
If some XIOs display, but not others, verify the connection or configuration of the missing
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XIOs. Click Rescan and verify if the RMC detects new XIOs.
• If no XIOs display at all, verify the RMC connection and configuration.
Figure 6-1: RMC unable to detect XIO
98 | XIO USER MANUAL | 2106424MNAA
Additional information.