Monitoring From A Remote Site - LifeSize Gateway-PRI User Manual

Monitoring from a Remote Site

M
ONITORING FROM
R S
A EMOTE ITE
154 LifeSize Gateway User Guide
Why is the IVR not responding to incoming calls?
Symptom
Endpoints placing calls to the LifeSize Gateway must support
Possible Cause
DTMF to use the internal IVR. If the dialing endpoint does not support Dual Tone
Multi-Frequency (DTMF) tones, the IVR forwards the call to the IVR operator or
default extension operator if one is defined (see
page 127 for more information).
When the volume of the DTMF tones generated by the dialing endpoint is low,
the IVR might not recognize one or more of the tones. If the LifeSize Gateway
does not find an endpoint with a phone number corresponding to the tones
dialed, the IVR treats this string as an incorrect number and disconnects the call.
Recommended Action
Make sure that the parameter that allows the LifeSize Gateway to
accept DTMF for incoming calls is enabled. See
Settings on page 70 for information about how to set the IVR
parameter.
Make sure that the dialing terminal supports DTMF tones.
Make sure that the DTMF tones generated are loud enough.
Make sure that the IVR operator number is associated with the
endpoint that is registered with the gatekeeper.
You can use the Gateway interface to monitor LifeSize Gateway functions from
a remote site. The LEDs on the LifeSize Gateway front and rear panels are
replicated in the LED Monitoring section of the Gateway Device interface.
You can access this page from any computer on the LAN and monitor the
module for connectivity or communication problems.
Procedure
Launch a Java-based web browser.
1
2 In the address or URL field, enter the IP address of the
LifeSize Gateway that you want to monitor.
The Gateway interface appears.
In the User Name field, enter a valid user name.
3
In the Password field, enter the user password.
4
The Gateway Settings page appears.
Configuring Port Call Policies
Configuring IVR
on