Sharp MX-B467F User Manual page 185

Troubleshooting
Action
Step 1
a
Open the scanner cover.
b
Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
white underside of the ADF cover.
c
Close the scanner cover.
Do vertical streaks still appear on scanned documents?
Step 2
a
Open door C.
b
Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
white underside of the ADF cover.
c
Close the door.
Do vertical streaks still appear on scanned documents?
Scan job was not successful
Action
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
Step 2
Check the file that you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
Yes No
Go to step 2. The problem is
solved.
Contact your dealer. The problem is
solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is
solved.
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