Sharp MX-B467F User Manual page 166

Troubleshooting
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the paper folded or wrinkled?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper folded or wrinkled?
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Is the paper folded or wrinkled?
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact your dealer. The problem is
solved.
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