Page 1 DIGITAL MULTIFUNCTIONAL SYSTEM MX-B467F User's Guide November 2020 Machine type(s): 7017 Models: 679 and its equivalent models...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Using the control panel.............................13 Understanding the status of the power button and indicator light............13 Using the home screen.............................14 Printing the Menu Settings Page........................14 Printing the Network Setup Page........................15...
Page 3 Contents Printing......................28 Printing from a computer..........................28 Printing from a mobile device........................28 Printing from a ﬂash drive..........................29 Supported ﬂash drives and ﬁle types......................30 Conﬁguring conﬁdential jobs.......................... 31 Printing conﬁdential and other held jobs..................... 31 Printing a font sample list..........................32 Canceling a print job............................
Page 4 Contents Forwarding a fax..............................45 Scanning...................... 46 Scanning to a computer..........................46 Creating an FTP shortcut..........................46 Scanning to an FTP server..........................47 Scanning to a ﬂash drive..........................47 Understanding the printer menus............49 Menu map................................49 Device.................................. 50 Print..................................62 Paper..................................70 Copy..................................73 Fax..................................
Page 5 Contents Replacing parts and supplies........................129 Moving the printer............................139 Saving energy and paper..........................140 Clearing jams.....................142 Avoiding jams..............................142 Identifying jam locations..........................143 Paper jam in door A............................144 Paper jam in the rear door..........................148 Paper jam in the standard bin........................149 Paper jam in the duplex unit.........................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 737 mm (29 in.) Rear 203 mm (8 in.) Right side 305 mm (12 in.) Front 510 mm (20 in.) Left side 203 mm (8 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11: Attaching Cables
Learning about the printer Control panel Automatic document feeder (ADF) Standard bin Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 12 Learning about the printer CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 13: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Power button Turn on or turn off the printer.
Page 14: Using The Home Screen
Learning about the printer Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing.
Page 15: Printing The Network Setup Page
Learning about the printer Printing the Network Setup Page From the home screen, touch Settings > Reports > Network > Network Setup Page.
Page 16: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes.
Page 17: Using Display Customization
Setting up and using the home screen applications Using Display Customization Before using the application, make sure to do the following: • From the Embedded Web Server, click Apps > Display Customization > Conﬁgure. • Enable and conﬁgure the screen saver, slideshow, and wallpaper settings. Managing screen saver and slide show images From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
Page 18: Managing Contacts
Setting up and using the home screen applications Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 19 Setting up and using the home screen applications Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. Apply the changes.
Page 20: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the home screen, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source Set the paper size and type. Conﬁguring Universal paper settings From the home screen, touch Settings >...
Page 21 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 22: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 23: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 24: Supported Paper
Supported paper Supported paper Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 25 Supported paper Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal* 76.2 x 127 mm to 216 x 356 mm (3 x 5 in. to 8.5 x 14 in.) Universal* 105 x 148 mm to 216 x 356 mm...
Page 26: Supported Paper Types
Supported paper Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Other Envelope 76.2 x 127 mm to 216 x 356 mm ( 3 x 5 in. to 8.5 x 14 in.) * This paper size is not supported in the optional tray. Supported paper types Paper type Tray...
Page 27: Supported Paper Weights
Supported paper Supported paper weights Tray Multipurpose feeder Two‑sided printing Paper weight 60–120 g/m 60–216 g/m 60–90 g/m 52–120 g/m (16–32 lb) (16–58 lb) (16–24 lb) (14–32 lb)
Page 28: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and paper type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 29: Printing From A Flash Drive
Printing Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 30: Supported Flash Drives And File Types
Printing From the display, touch the document that you want to print. If necessary, conﬁgure other print settings. Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
Page 31: Configuring Confidential Jobs
Printing Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered.
Page 32: Printing A Font Sample List
Printing Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If the print job is conﬁdential, then enter a four‑digit PIN. Click OK or Print. From the printer home screen, release the print job. •...
Page 33: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 34: Reducing Or Enlarging Copies
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 35: E-Mailing
E-mailing E-mailing Conﬁguring the e‑mail server settings You can send scanned documents through e-mail after setting up the SMTP server. For more information on SMTP settings, contact your e‑mail provider. Using the control panel From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings.
Page 36: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 37: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
Page 38 Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 39 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 40 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 41 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 42 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 43: Sending A Fax
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On.
Page 44: Scheduling A Fax
Faxing For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Page 45: Printing A Fax Log
Faxing Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
Page 46: Scanning
Scanning Scanning Scanning to a computer Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Note: Make sure that the printer is added to the computer. Load an original document into the automatic document feeder or on the scanner glass. From the computer, open Windows Fax and Scan.
Page 47: Scanning To An Ftp Server
Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Send the FTP job. Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass.
Page 48 Scanning...
Page 49: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About This Printer Print •...
Page 50: Device
Understanding the printer menus Help • • Print All Guides Media Guide • • Connection Guide Mono Quality Guide • • Copy Guide Moving Guide • • E‑mail Guide Print Quality Guide • • Fax Guide Scan Guide • • FTP Guide Supplies Guide •...
Page 51 Understanding the printer menus Menu item Description Date and Time Conﬁgure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
Page 52 Understanding the printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
Page 53 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 54 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address(Off*) Use SSL/TLS(Disabled*)
Page 55 Understanding the printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the time before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 seconds (720*) Error Prevention...
Page 56 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 57 Understanding the printer menus Menu item Description Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description...
Page 58 Understanding the printer menus Menu item Description Tray Conﬁguration Specify the page orientation when loading A5 paper size. A5 Loading Short Edge* Long Edge Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears. Paper Prompts Auto* Multipurpose Feeder...
Page 59 Understanding the printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to the printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should.
Page 60 Understanding the printer menus Menu item Description Device Operations Set the minimum memory allocation for storing copy jobs. Minimum Copy Memory 80 MB* 100 MB Device Operations Erase all custom messages. Clear Custom Status Device Operations Erase all remotely‑installed messages. Clear all remotely-installed messages Device Operations Show existing error messages on the display after the printer...
Page 61 Understanding the printer menus Menu item Description Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Conﬁguration...
Page 62: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Visible Home Screen Icons Specify which icons to show on the home screen. Copy E‑mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs Scan Proﬁles App Proﬁles Scan Center About this Printer Menu item...
Page 63 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 64 Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
Page 65 Understanding the printer menus Menu item Description Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance text and images. Off* Fonts Horizontally Vertically Both directions Isolated Toner Darkness Determine the lightness or darkness of text images. 1–10 (8*) Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 66 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &...
Page 67 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 68 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Font Name Select a font from the speciﬁed font source. [List of available fonts] Symbol Set Specify the symbol set for each font name. [List of available symbol set] Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 69 Understanding the printer menus Menu item Description Tray Renumber Conﬁgure the printer to work with print drivers or applications that use different source assignments for the paper source. Assign MP Feeder Off* None 0–201 Assign Tray [x] Off* None 0–201 Assign Manual Paper Off* None...
Page 70: Paper
Understanding the printer menus Menu item Description Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting. Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image.
Page 71 Understanding the printer menus Menu item Description Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source.
Page 72 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.50 inches (8.50*) 25–216 mm (216*) Height 1–14 inches (14*) 25–356 mm (297*) Orientation Portrait* Landscape...
Page 73: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet...
Page 74 Understanding the printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 75 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
Page 76: Fax
Understanding the printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Sample copy Print a sample copy to check the quality before printing the remaining copies. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Mode Menu item Description...
Page 77 Understanding the printer menus Menu item Description Fax Send Settings Conﬁgure the fax send settings. Resolution (Standard*) Note: Custom Job Scanning and Scan Preview appear only Original Size (Mixed Sizes*) when a hard disk is installed. Orientation (Portrait*) Sides (Off*) Content Type (Text*) Content Source (Color Laser*) Darkness (5*)
Page 78 Understanding the printer menus Menu item Description Fax Receive Settings Conﬁgure the fax receive settings. Rings to Answer (3*) Auto Reduction (Off*) Paper Source (Auto*) Sides (Off*) Separator Sheets (None*) Separator Sheet Source(Tray 1*) Output Bin(Standard Bin*) Fax Footer (Off*) Fax Footer Time Stamp (Receive*) Holding Faxes Held Fax Mode (Off*)
Page 79 Understanding the printer menus Menu item Description Fax Log Settings Conﬁgure the fax log settings. Transmission Log Frequency (Always*) Transmission Log Action Print (On*) E‑mail (Off*) Receive Error Log (Print Never*) Auto Print Logs (On*) Log Paper Source (Tray 1*) Logs Display (Remote Fax Name*) Enable Job Log (On*) Enable Call Log (On*)
Page 80: E-Mail
Understanding the printer menus Menu item Description Fax Server E‑mail Settings Conﬁgure the fax server e‑mail settings. Use E‑mail SMTP Server (Off*) Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout (30 seconds*) Reply Address Use SSL/TLS (Disabled*) Required Trusted Certiﬁcate (On*)
Page 81 Understanding the printer menus Menu item Description Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server.
Page 82 Understanding the printer menus Menu item Description NTLM Domain Specify the domain name for the NTLM security protocol. Note: An asterisk (*) next to a value indicates the factory default setting. E‑mail Defaults Menu item Description Subject: Specify the e‑mail subject and message. Message: File Name Specify the ﬁlename for the scanned document.
Page 83 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 84 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document.
Page 85 Understanding the printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Allow self e‑mails only Set the printer to send e‑mails to yourself only. Off* Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail.
Page 86: Ftp
Understanding the printer menus Menu item Description E‑mail Images Sent As Specify how to send the images that are included in the e‑mail. Attachment* Web Link Reset E-mail Information After Sending Reset the To, Subject, Message, and Filename ﬁelds to their default values after sending an e‑mail.
Page 87 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 88 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan ‑ Red (0*) Magenta ‑ Green (0*) Yellow ‑ Blue (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 89 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 90: Network/Ports
Understanding the printer menus Menu item Description FTP Bit Depth Enable the Text/Photo mode to have smaller ﬁle sizes by using 1‑bit image. 1 bit Note: This menu item appears only when Color is set to Gray. 8 bit* Custom Job Scanning Turn on scanning of custom jobs by default.
Page 91 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking ﬁrewall. Enable Network Connections Enable the printer to connect to a network. Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer.
Page 92 Understanding the printer menus Menu item Description Network Mode Specify the network mode. BSS Type Note: Preferred Channel Number only appears if BSS Type is set to Infrastructure* Ad hoc. Ad hoc Preferred Channel Number Auto* 1–11 Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices.
Page 93 Understanding the printer menus Menu item Description IPv4 Enable and conﬁgure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address Netmask Gateway IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address...
Page 94 Understanding the printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 95 Understanding the printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Page 96 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 97 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 98 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
Page 99 Understanding the printer menus HTTP/FTP Settings Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send ﬁles using FTP.
Page 100 Understanding the printer menus Menu item Description Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 Packet Size (kbytes) Set the packet size for data transmission. 0–64000 (0*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description PCL SmartSwitch...
Page 101 Understanding the printer menus Menu item Description Subject Specify the subject and message of the notiﬁcation e‑mail. Message Note: An asterisk (*) next to a value indicates the factory default setting. Google Cloud Print Menu item Description Registration Register the printer to the Google Cloud Print server. Register Options Print directly from your Google account.
Page 102: Usb Drive
Understanding the printer menus Menu item Description Show PSK on Setup Page Show the PSK on the Network Setup Page. Group Owner IP Address Specify the IP address of the group owner. Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secure.
Page 103 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
Page 104 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
Page 105 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format image. Best for content* Notes: 5–95 • 5 reduces the ﬁle size, but lessens the image quality. • 90 provides the best image quality, but produces a large ﬁle size. Contrast Specify the contrast of the output.
Page 106 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo on a scanned image. 5–95 (75*) Use Multi‑Page TIFF Choose between single- and multiple‑page TIFF ﬁles.
Page 107 Understanding the printer menus Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each...
Page 108: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 109 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import/Export All Settings Out of Service Erase Embedded Web Server Access Apps Control access to printer applications. New Apps Scan Center Scan Center Custom 1...
Page 110 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 111 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 112 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 113 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 114 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 115 Understanding the printer menus Solutions LDAP Settings Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Mobile Services Management AirPrint Enable functions in the AirPrint software feature. Print Scan Miscellaneous...
Page 116: Reports
Understanding the printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer.
Page 117: Help
Understanding the printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Note: This menu item appears only when Enable Job Log is set to On. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On.
Page 118 Understanding the printer menus Menu item Description Cleaning the Scanner Print instructions on how to clean the scanner.
Page 119: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 120: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 121 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 122: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 123 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 124: Cleaning Printer Parts
Maintaining the printer Connecting using Wi‑Fi From the mobile device, go to the settings menu. Tap Wi‑Fi, and then select the printer SSID. Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID. Enter the PSK.
Page 125 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 126 Maintaining the printer • ADF glass pad • Scanner glass • Scanner glass pad Close the scanner cover.
Page 127 Maintaining the printer Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover • ADF glass in the ADF cover Close the ADF cover.
Page 128: Ordering Parts And Supplies
Maintaining the printer Ordering parts and supplies Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen.
Page 129: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge.
Page 130 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 131 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 132 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 133 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 134 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 135 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 136 Maintaining the printer...
Page 137 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 138 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 139: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 140: Saving Energy And Paper
Maintaining the printer • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Page 141 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...
Page 142: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 143: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 144: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A.
Page 145 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 146 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 147 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 148: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 149: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 150: Paper Jam In Trays
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 151: Paper Jam In The Multipurpose Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 152: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 153 Clearing jams Close the ADF cover.
Page 154: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 155 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another job.
Page 156: Issues With Supplies
Troubleshooting Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 157 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Make sure that the paper type is set to Envelope. From the control panel, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source Send the print job.
Page 158 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and paper type to match the paper loaded in the linked trays. Print the document.
Page 159: Printing Problems
Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
Page 160 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 161 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 162 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 163 Troubleshooting Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings.
Page 164 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 165 Troubleshooting Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 166 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 167 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Turn off the printer, wait for 10 seconds, and then turn on the printer. Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
Page 168 Troubleshooting Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages.
Page 169 Troubleshooting Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 170 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Check if the print resolution is set to 600 dpi. From the control panel, navigate to: Settings > Print > Quality > Print Resolution Print the document. Is the print light? Step 5 Contact your dealer.
Page 171 Troubleshooting Action Step 3 Go to step 4. Contact your dealer. Check the status of the imaging unit. From the control panel, navigate to: Settings > Reports > Device > Device Statistics From the Supply Information section of the pages printed, check the status of the imaging unit.
Page 172 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 4 Go to step 5. The problem is solved.
Page 173 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 174 Troubleshooting Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved.
Page 175 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 176 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved.
Page 177 Troubleshooting Vertical dark streaks with print missing Contact your dealer. Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings.
Page 178 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 179 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Page 180: Faxing Problems
Troubleshooting Action Step 3 The problem is Contact your dealer. solved. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Faxing problems Cannot send or receive faxes Action Step 1 The problem is...
Page 181 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 182 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 183: Scanning Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Decrease the incoming fax transmission speed. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Max Speed. Select a lower transmission speed. Is the fax print quality satisfactory? Step 3 The problem is...
Page 184 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 185 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. Close the scanner cover. Do vertical streaks still appear on scanned documents? Step 2 Contact your dealer.
Page 186 Troubleshooting Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact your dealer. solved. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact your dealer.
Page 187: Contacting Your Dealer
Troubleshooting Adjusting scanner registration From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Scanner Conﬁguration > Scanner Manual Registration. In the Print Quick Test menu, touch Start. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. In the Copy Quick Test menu, touch Start.
Page 188: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Bar Code – IPDS Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 189 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 190 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 191 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 192 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 193 Upgrading and migrating Attach the hard disk interface cable to the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 194 Upgrading and migrating Mounting bracket Thumbscrews Housing Interface cable Install the ISP into its housing. Secure the ISP in place and attach the ISP extended cable.
Page 195 Upgrading and migrating Open, and then remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Attach the ISP kit to the printer.
Page 196 Upgrading and migrating If a printer hard disk is installed, then remove the hard disk before installing the ISP. Unplug the hard disk interface cable from the controller board.
Page 197 Upgrading and migrating Connect the ISP extended cable to the ISP connector.
Page 198 Upgrading and migrating Install the hard disk.
Page 199 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 200: Software
Upgrading and migrating Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 201. Software Supported operating systems Using the software CD, you can install the printer software on the following operating systems: •...
Page 201: Firmware
Upgrading and migrating For Macintosh users, add the printer. Note: For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer. Adding available options in the print driver For Windows users Open the printers folder.
Page 202 Upgrading and migrating Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your sales representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 203: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 204 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 205 Notices This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Page 206 Notices Class I laser products are not considered to be hazardous. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following speciﬁcations: Class: IIIb (3b) AlGaInP Nominal output power (milliwatts): 15...
Page 207 Notices Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
Page 208 Notices Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other information, a product identiﬁer in the format US:AAAEQ##TXXXX.
Page 209 Notices See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical speciﬁcations. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface.
Page 210 Notices Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device. The associated equipment shall be set to operate within the following limits for compliance to Telecom's speciﬁcations: • There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and •...
Page 211 Notices Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website. Modular component notice Wireless models contain one of the following modular components: Regulatory Type/Model Number LEX-M07-001;...
Page 212 Notices Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.
Page 213 Notices Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232–2000 E-mail: regulatory@lexmark.com Industry Canada compliance statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Page 214: Index
Index Index cannot open Embedded Web using Push Button method 123 Server 154 conserving supplies 141 accessing the controller cannot scan from a contacting your dealer 187 board 188 contacts computer 183 adapter plug 40 cannot send faxes 182 adding 18 adding contacts 18 cannot send or receive faxes 180 deleting 19...
Page 215 Index default speaker volume fax resolution Help menu 117 adjusting 122 changing 44 Hibernate mode deleting contacts 19 fax setup conﬁguring 140 deleting groups 19 country‑ or region‑speciﬁc 40 holding faxes 45 different paper sizes, copying 33 standard telephone line home screen Display Customization connection 38...
Page 216 Index job prints from the wrong Layout 62 multiple pages onto a single tray 179 Local Accounts 109 sheet job prints on the wrong Login Restrictions 113 copying 34 paper 179 LPD Conﬁguration 98 multipurpose feeder junk faxes Manage Permissions 108 loading 22 blocking 45 Media Types 72...
Page 217 Index paper sizes vertical white lines 177 from a computer 28 supported 24 white pages 163 from a ﬂash drive 29 partial copies of documents or print troubleshooting from a mobile device 28, 29 photos 184 collated printing does not from an Android device 28 parts status work 157...
Page 218 Index Scan Center shortcuts, creating troubleshooting, fax setting up 17 copy screen 34 received fax has poor print scan job not successful 185 skewed print 172 quality 182 scan troubleshooting sleep mode troubleshooting, print cannot scan from a conﬁguring 140 collated printing does not computer 183 slow printing 160...
Page 219 Index vertical dark streaks on output wrinkled paper 165 when scanning from the ADF 184 two‑sided copying 33 unable to read ﬂash drive troubleshooting, print 155 understanding the status of the power button and indicator light 13 Universal paper size setting 20 unlinking trays 23 updating ﬁrmware...

This manual is also suitable for:

679

Sharp MX-B467F User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Loading Paper and Specialty Media

Supported Paper

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Sharp MX-B467F

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