Shipping Claims; Breakage Or Damage; Shortage - Hunter SpectraProbe XE Hardware User Manual

Shipping Claims

All materials are sold F.O.B. from Reston, Virginia (unless otherwise specified) and HunterLab
responsibility ends upon delivery to the first carrier. All claims for loss or damage must be rendered by
the consignee against the carrier within fifteen days of receipt of goods. A copy of this notice must also
be forwarded to HunterLab within five days of its receipt.

Breakage or Damage

According to the contract terms and conditions of the carrier, the responsibility of HunterLab ends at the
time and place of shipment. The carrier then assumes full responsibility. Perform the following
procedures in the case that your instrument arrives broken or damaged.
Freight or Express
1. Notify your local carrier.
2. Hold the damaged goods with their container and packaging for inspection by the examining agent.
Do not return any goods to HunterLab prior to inspection and authorization of the carrier.
3. File a claim against the carrier. Substantiate this claim with the examining agent's report. A
certified copy of our invoice is available upon request. The original B/L is attached to our original
invoice. If the shipment is prepaid, write for a receipted transportation bill.
4. Advise HunterLab regarding replacement.
Parcel Post Shipment
1. Notify HunterLab at once in writing, giving details of the loss or damage. This information is
required for filing a claim.
2. Hold the damaged goods with their container and packaging for possible inspection by postal
authorities.
3. Advise HunterLab regarding replacement.
United Parcel Service
1. Contact your local UPS office regarding damage and insurance claim. Each UPS office has a
different method of handling these occurrences and yours will advise you of its procedures.
2. Retain the container and packaging.
3. Notify HunterLab at once for replacement.

Shortage

Perform the following procedure if your order appears to be missing items.
1. Check the packing list notations. The apparent shortage may be a back ordered item and may be
marked as an intentional short-ship.
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Instrument Replacement, Repair, Problems, and Questions 11/02