Troubleshooting; Common Problems And Solutions; Installation Problems - Matrox Meteor-II /Standard Installation And Hardware Reference

40 Appendix A: Troubleshooting

Troubleshooting

If you have problems using your Matrox Meteor-II board, please try the following:
• Check for disconnected power cords.
• Read the Common problems and solutions section in this chapter.
If your problem is not addressed in this chapter or if the solutions suggested don't
work for you, contact your local Matrox representative, Matrox Sales Office, or
the Matrox Imaging Customer Support Group.

Common problems and solutions

Installation Problems

➘
PC/104-Plus board cannot be stacked
• If you cannot stack your PC/104-Plus board, check the connectors of the last board
in the stack and determine if any of its PCI connector's holes are filled. If this is
the case, cut the corresponding pins on your board. See the section, Installing
Matrox Meteor-II /Standard for PC/104-Plus in Chapter 2.
• If your computer has PC/104 modules, you must re-stack them so the PC/104
modules are on top of PC/104-Plus boards. Be sure to reset the rotary switches for
your new stack configuration.
➘
Board service fails to start
This could happen due to the following two reasons:
• The MIL Matrox Meteor-II drivers are not installed correctly.
- When the board fails to start under Windows 2000, the driver might not have
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started. Right-click on My Computer, and select Manage from the presented
menu. From the Computer Management explorer window, select the System
Tools, followed by Device Manager. If you do not see a
Matrox Meteor-II device under Matrox Imaging Adapters, you will have to
reinstall the driver.