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Matrox DualHead2Go User Manual

Matrox graphics expansion modules gxms
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ENGLISH
Matrox Graphics eXpansion Modules (GXMs)
Matrox DualHead2Go
Analog Edition • Digital Edition
User Guide
20000-301-0102
2008.11.06
www.matrox.com/graphics

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  • Page 1 ENGLISH Matrox Graphics eXpansion Modules (GXMs) Matrox DualHead2Go Analog Edition • Digital Edition User Guide 20000-301-0102 2008.11.06 www.matrox.com/graphics...

  • Page 2: Hardware Supplied

    Matrox DualHead features. DualHead features control 2 displays at a time. Matrox DualHead2Go Analog Edition products support up to 2 analog monitors at a time. Matrox DualHead2Go Digital Edition products support up to 2 analog or digital monitors at a time.

  • Page 3: Connection Setup

    Depending on your Matrox product, you can connect up to 2 analog or digital monitors at a time to your Matrox product. To get the most out of your Matrox product, we recommend you use two identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate).
  • Page 4 Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (http://shopmatrox.com). Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Software setup”, page...

  • Page 5: Connection Overview - Dualhead2Go Digital Edition

    (DVI) Step-by-step connection setup – DualHead2Go Digital Edition Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Attach the Matrox cable Attach one end of the cable provided with your Matrox product to the graphics connector on your computer.
  • Page 6 Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (http://shopmatrox.com). Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Software setup”, page...

  • Page 7: Software Setup

    Accessing PowerDesk Your Matrox software includes Matrox PowerDesk software. This software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. To access PowerDesk, click its icon ( ) on your Windows taskbar.

  • Page 8: Troubleshooting

    Troubleshooting This section addresses possible problems that could prevent you from using your Matrox product. Problem Computer doesn’t display information after Matrox product is connected Cause Your Matrox product may not be properly connected. Solution Make sure your Matrox product is properly connected and that all connectors are properly fastened.
  • Page 9 (blank screen, rolling or overlapping screen images) Cause An unsupported display mode may have been selected. Solution If one of your displays is usable, use Matrox PowerDesk to change your display mode. For more information, see Matrox PowerDesk help. Matrox DualHead2Go – User Guide...
  • Page 10 Problem Desktop isn’t stretched across monitors Cause A stretched display mode may not be selected. Solution From the Matrox PowerDesk main interface, select a stretched mode. For more information, see “Supported display modes”, page 10 Matrox DualHead2Go – User Guide...
  • Page 11 Cause There may be unsupported graphics hardware in your computer. Solution Make sure your Matrox product supports your graphics hardware by running the Matrox System Compatibility Tool (www.matrox.com/graphics/dualhead2go/support). Cause Certain display resolutions may be listed even though they may not be supported by your Matrox product.
  • Page 12 Wrong color balance, blurry text, or screen image off-center Cause You may be using different types of monitors. Solution To get the most of your Matrox product, we recommend you use two identical monitors while using Matrox DualHead2Go. Cause Your monitor video controls may be improperly set.
  • Page 13 Problem Matrox product isn’t automatically detected Cause Your Matrox product may not support the selected display mode or the graphics hardware in your computer. Solution Make sure your Matrox product supports the selected display mode. For more information, see “Supported display modes”, page Solution Make sure your Matrox product supports your graphics hardware.
  • Page 14 We provide additional information in help and Readme files. Be sure to check for any last-minute release notes included with your product and in the Matrox CD-ROM Readme file. Also, check the Matrox Web site (www.matrox.com/graphics/gxm) for the latest Matrox software, technical support, and product information.

  • Page 15: Product Information

    Stretched mode 2560 × 1024 2048 × 768 * Listed are the manufacturer’s default settings. For DualHead2Go Digital Edition, additional display modes are available through Matrox PowerDesk software. For more information, see Matrox PowerDesk help. Notes For the latest compatibility information, see the Matrox Web site (www.matrox.com/graphics/gxm).

  • Page 16: Environmental Specifications

    DualHead2Go Digital Edition – Certain Intel chipsets may support display resolutions above 2560 × 1024 only with a 16-bit color palette. To get the most of your Matrox product, we recommend you use two identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate).

  • Page 17: Customer Support

    Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics.

  • Page 18: Where To Get Information

    Windows, this part of the step may not be necessary.) Windows Vista – Click Start Settings Control Panel System and Maintenance . (* Depending on your configuration of Windows, this part of the step may System not be necessary.) 18 Matrox DualHead2Go – User Guide...
  • Page 19 ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES. Conditions and limitations of Matrox’s warranty are stated below. 2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any: a.
  • Page 20 3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product. 4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase.

  • Page 21: Software License Agreement

    • Making telecommunication data transmissions of the Software. Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.
  • Page 22 – Connection setup Powered port – Power indicator – Customer support Power supply Connection PowerDesk Desktop management – Product information Digital Display Modes Warning Settings Software setup – Warranty DualHead Stretched mode Web, Matrox 22 Matrox DualHead2Go – User Guide...
  • Page 23 Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
  • Page 24 (extension 2026) • Attention: Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.
  • Page 25 B. (Español) Información para usuarios europeos – Declaración de conformidad Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24.
  • Page 26 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/weee) per le informazioni di riciclaggio. FRANCE Avertissement sur l’épilepsie À...
  • Page 27 Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 28 However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
  • Page 29 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...

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