Troubleshooting - Matrox DualHead2Go User Manual

Troubleshooting

This section addresses possible problems that could prevent you from using your Matrox product.
Problem Computer doesn't display information after Matrox product is
connected
1
Cause
Your Matrox product may not be properly connected.
1
Solution
Make sure your Matrox product is properly connected and that all connectors are properly
fastened.
2
Solution
Try reconnecting your monitors and USB cable. For more information,
setup", page
2
Cause
Your Matrox product may not support the selected display mode.
1
Solution
Make sure your Matrox product supports the selected display mode. For more information,
see "Supported display modes", page
3
Cause
Your computer's built-in graphics hardware may not be enabled.
1
Solution
If graphics hardware is built into your computer motherboard, it may not be enabled. Check
your system manual for instructions on how to enable your computer's built-in graphics
hardware.
Problem No power indicator light (black)
1
Cause
Your USB cable may not be properly
connected.
1
Solution
Make sure your USB cable is properly connected. For more information,
setup", page
8 Matrox DualHead2Go – User Guide
3.
3.
15.
DualHead2Go Digital Edition shown
see "Connection
Power
indicator
light
see "Connection