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Custom Audio Electronics MODUS3 User Manual

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USER MANUAL
MODUS3

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Summary of Contents for Custom Audio Electronics MODUS3

  • Page 1 USER MANUAL MODUS3...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000004500 For further information about the use of "PrinterSet" tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 DESCRIPTION .
  • Page 8 7 MAINTENANCE ............. . 49 7.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove all the box contents (see following igures) being careful not to damage the packing material so that it may be  re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. 1.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Opening lever for device cover 2. Paper out 3. Device cover 4. Power supply port 5. RS232 serial port 6. Mini-USB port 7. Autocutter 8. Paper input 9. Adjustable cursor for paper in...

  • Page 13: Device Components: Internal Views

    2.3 Device components: internal views 1. Printhead with temperature sensor 2. Sensor for detecting black mark on the thermal side of paper 3. Sensor for detecting paper in presence 4. Sensor for cover opening detection...

  • Page 14: Product Label

    2.4 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up To have the key shown in the igure is necessary to build a cable to be connected to the serial port (see paragraph 3.3). POWER UP Hold down Fast push Print SETUP report Print demo ticket Hold down Fast push Enter the SETUP PROCEDURE Enter FONT TEST procedure Hold down Fast push Enter the FONT TEST Skip FONT TEST Fast push Hold down modify...

  • Page 16: Key Functions: Standby

    2.6 Key functions: standby To have the key shown in the igure is necessary to build a cable to be connected to the serial port (see paragraph 3.3). STANDBY Hold down Fast push Advance the paper Advance the paper (preset length) (manual feed)

  • Page 17: Status Messages

    2.7 Status messages The status of the device is sent to the serial port. To get a visual feedback of the signallings is necessary to build a cable to be connected to the serial port (see paragraph 3.3). The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status.

  • Page 19: Installation

    3 INSTALLATION 3.1 Fastening The device is provided with four ixing holes on the bottom of device (see following igure).  All the dimensions shown in following igures are in millimetres. To fasten the device on a panel, use four M3 screws. It's very important to consider the screws length not to damage the internal components placed near the ixing holes (see  following igure). Fixing panel Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 10 mm + Sp For example, if panel thickness is 10 mm (Sp = 10 mm), the maximum length for screws will be 20 mm.
  • Page 20 Additionally, the front panel must provide an opening for the paper output that meets the following measures (in millimetres).

  • Page 21: Connections

    3.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. +VCC Power supply cable (optional) RS232 Power supply serial USB device ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 22: Pinout

    3.3 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n° 39-01-3022) Cable Signal color +24 V Black MINI-USB INTERFACE...
  • Page 23 RS232 SERIAL INTERFACE Molex 53261-0871 1 n.c. 2 RX During reception, takes the values -VRS232 and +VRS232 depending on data 3 TX During transmission, takes the values -VRS232 and +VRS232 depending on data 4 RT 5 GND 6 FEED 7 LED_STS 8 GND NOTES: Given the presence of the RS232 standard, logic value “0”...

  • Page 24: Driver And Sdk

    3.4 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the Start menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 25: Operation

    4 OPERATION 4.1 Opening device cover Push the release lever in the direction shown in the figure. Lift the device cover.

  • Page 26: Adjusting Paper Width

    4.2 Adjusting paper width Paper width may be adjusted from 54 mm to 82.5 mm by moving the paper guides as shown in the following igure. The minimum width that allows the black mark sensor to detect the black mark on the non-thermal side of the paper is 72 mm. Unscrew the paper guides fixing screws. 82.5 Adjust the paper guides according to the desired width.

  • Page 27: Switch The Device On

    4.3 Switch the device on Device IN DC 24V 0.8A Power supply (optional) Adapter for power supply (optional) Connect the power adapter (optional) to the power supply and connect the power supply (optional) to the device. Use the type of electrical power supply indicated on the label. Power cord (optional) Connect the power cord (optional) to the...

  • Page 28: Loading The Paper Roll

    4.4 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. thermal side ROOM Adjust the paper width Wait until the paper is loaded Adjust the paper width and automatically cut off.
  • Page 29 The following igure gives the limit positions of the paper roll related to the device for a correct paper loading without a  paper roll holder support. The direction of the paper will always form a maximum angle of 45° or -45° with the insertion plane of paper inside the device. 45° 45° Paper with thermal side on outside of roll -45° -45°...

  • Page 30: Anti-Jamming System

    4.5 Anti-jamming system The anti-jamming system, available as an accessory (see chapter 10), starts operating when the user tries to block the paper output while printing is still in progress. This system is composed of an infrared relex sensor that detects the lifting  of the paper. The user that blocks the paper bezel before the printing end, causes the lifting of the paper inside the device. This movement disengages the relex sensor: printing is interrupted until the paper bezel is not unblocked.

  • Page 31: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP The device prints the report with the settings parameters. Follow the instruction printed on the paper to proceed with configuration procedure. Connect the serial Connect the serial cable cable (see paragraph 3.2).
  • Page 32 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. <device> DEVICE NAME AND SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETTINGS PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ..........USB PROGRAM MEMORY TEST....OK DEVICE CUTTER TEST........OK STATUS...

  • Page 33: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: PORT LOAD SAVE SETUP FONTS UPGRADE Connect the device to a PC directly Connect the device to a PC directly Click on SETUP to access the operating parameteres of (see...

  • Page 34: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE PRINTING HEAD TYPE printhead model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty voltage of the head HEAD VOLTAGE HEAD TEMPERATURE...

  • Page 35: Communication Parameters

    5.4 Communication parameters This device allows the coniguration of the parameters listed in the following table.  The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off RS232 BAUD RATE Communication speed of the serial interface: 1200 19200 2400 38400 4800 57600 9600 115200 This parameter is valid only with serial interface.
  • Page 36 Numerical address code for the univocal identiication of the USB device (in case of  USB ADDRESS NUMBER more than a USB device connected with the same PC): Setting the USB port as a virtual serial port: USB VIRTUAL COM Disabled = virtual COM disabled Enabled = virtual COM enabled This parameter can't be modiied by software. To use this coniguration it is necessary  to install an addictional driver (see paragraph 3.4).

  • Page 37: Operation Parameters

    5.5 Operation parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees Setting of the Carriage Return character: AUTOFEED...
  • Page 38 Setting of printing speed and printing quality: SPEED / QUALITY Normal High Quality PRINT WIDTH Printing area width: 48 mm 54 mm 60 mm 66 mm 72 mm 78 mm 50 mm 56 mm 62 mm 68 mm 74 mm 80 mm 52 mm 58 mm...

  • Page 39: Alignment Parameters

    5.6 Alignment parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. BLACK MARK POSITION Alignment management: Disabled = the black mark alignment is not performed Enabled = the black mark alignment is performed Threshold value (in percent) for the recognition of the presence of black mark by the...

  • Page 40: Hexadecimal Dump

    5.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 41: Alignment

    6 ALIGNMENT Device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields  and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 42: Calibration

    6.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black Mark Position” parameter is set to a value other than “Disabled”...
  • Page 43 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 44: Alignment Parameters

    6.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” value varies from -5 mm minimum and 99.9 mm maximum. If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 45 To set a negative value of the “Black Mark Distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark.
  • Page 46 The following igure shows a simpliied sections of the device with the paper path and the distance (expressed in millime- tres) between the alignment sensor, the printhead, the autocutter and the paper out. A = distance between alignment sensor and printhead = 13.2 mm B = distance between printhead and autocutter = 9.5 mm C = distance between autocutter and paper out = 6 mm CUSTOM/POS emulation To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark ...

  • Page 47: Printing Area

    6.3 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-black mark distance.

  • Page 49: Maintenance

    7 MAINTENANCE 7.1 Paper jam Lift the device cover Lift the device cover Lower the (see paragraph 4.1). (see previous paragraphs). device cover. ROOM Remove the damaged paper and check the presence Insert the paper Insert the paper for paper scraps inside the device. Carefully remove all (see paragraph 4.4).

  • Page 50: Planning Of Cleaning Operations

    7.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations. For speciic procedures, see paragraph 7.3.

  • Page 51: Cleaning

    7.3 Cleaning For periodic cleaning of the device, see the instructions below Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). lift the device cover (see paragraph 4.1).
  • Page 52 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and lift the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). lift the device cover (see paragraph 4.1).
  • Page 53 Autocutter Case Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable. lift the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.

  • Page 54: Firmware Upgrade

    7.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: PORT LOAD SAVE From Device From File Login to the website www.custom4u.it, type in the Login to the website www.custom4u.it, type in the product code of the device and download the latest product code of the device and download the latest irmware release available.

  • Page 55: Specification

    8 SPECIFICATION 8.1 Hardware speciications GENERAL Head temperature, paper presence, black mark, Sensors cover open, external low paper (optional) Emulations CUSTOM/POS Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Printing driver Windows 8.1 (32/64 bit) Windows 10 (32/64 bit) Self-installing driver for Virtual COM (32/64 bit) Linux...
  • Page 56 Printing width from 48 mm to 80 mm (2 mm step) Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 8.10), Character fonts extended chinese GB18030-2000, korean PC949 UPCA, UPCE, EAN13, EAN8, Printable barcode CODE39, ITF, CODABAR, CODE93,...
  • Page 57 DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ± 10% (optional external power supply) Typical consumption 0.8 A Standby consumption 0.03 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000053 (optional) Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Output 24 V, 2.5 A Power...

  • Page 58: Character Speciications

    8.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns Chars / s 1820 2383 3076 Lines / s Characters (L x H mm) - Normal 1.875 x 3 1.4375 x 3 1.125 x 3 NOTE: Theoretical values.

  • Page 59: Device Dimensions

    8.3 Device dimensions Length 50.9 mm Height 62.6 mm Width 116.3 mm Weight 400 g All the dimensions shown in following igures are in millimetres and referred to device with closed cover. 37.4 50.9 116.3...

  • Page 60: Device Dimensions With Bezel

    8.4 Device dimensions with bezel code 976LF010000003 (optional) Length 62 mm Height 62.6 mm Width 116.3 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover. 36.8 116.3...

  • Page 61: Device Dimensions With Paper Roll Holder

    8.5 Device dimensions with paper roll holder code 974LF010000002 (optional) Length 134 mm Height 74 mm Width 116.3 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover.

  • Page 62: Device Dimensions With Np Adjustment Bracket

    8.6 Device dimensions with NP adjustment bracket code 44000000007900 (optional) Length 162 mm Height 86.3 mm Width 127 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover. 116.3...

  • Page 63: Device Dimensions With Sk Adjustment Bracket

    8.7 Device dimensions with SK adjustment bracket code 44000000008000 (optional) Length 134 mm Height 77.5 mm Width 127 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover. 119.5 +0.5 91.8 -0.5 102.7...

  • Page 64: Power Supply, Power Cord And Adapter For Power Supply Dimensions

    8.8 Power supply, power cord and adapter for power supply dimensions (optionals) The following table shows the dimensions of the power supply, the power cord and the adapter for power supply optionals for the device: POWER CORD code 26100000000311 and code 26100000000313 Length 2000 mm ADAPTER FOR POWER SUPPLY code 26900000000005...
  • Page 65 POWER CORD code 26100000000313 2000 ADAPTER FOR POWER SUPPLY code 26900000000005 POWER SUPPLY code 963GE020000053 DC OUTPUT WIRE AC INLET 30 ± 0.50 127 ± 0.50 1500 ± 50 n.c. +24V...

  • Page 66: Paper Speciication

    8.9 Paper speciication The following image shows an example of black mark placement on the non-thermal side of paper. For more information about the use of paper with black mark see chapter All the dimensions shown in following igures are in millimetres. min 9 PAPER WIDTH 79.5 ± 0.5 mm...

  • Page 67: Character Sets In Custom/Pos Emulation

    8.10 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (13, 17 and 22 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 2.5).
  • Page 68 <CodeTable> Coding table PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi on request PC1118 - Lithuanian on request PC1119 - Lithuanian...

  • Page 69: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for device: 67300000000039 THERMAL PAPER ROLL weight = 116 g/m width = 80 mm Ø external = 80 mm Ø core = 12 mm 67300000000398 THERMAL PAPER ROLL weight = 58 g/m width = 80 mm Ø...

  • Page 71: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 8.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 8.8) 26100000000313 POWER CORD UK PLUG length = 2 m (see paragraph 8.8) 26300000000579...
  • Page 72 976LF010000004 EXTERNAL LOW PAPER SENSOR board with cable 500 mm long 976LF010000003 BEZEL 974LF010000002 80 mm ROLL HOLDER BRACKET 44000000007900 NP ADJUSTMENT BRACKET 44000000008000 SK ADJUSTMENT BRACKET...

  • Page 73: Technical Service

    11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.4).
  • Page 76 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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