1. Manuals
  2. Brands
  3. Custom Audio Electronics Manuals
  4. Printer
  5. MY3
  6. User manual

Custom Audio Electronics MY3 User Manual

Hide thumbs Also See for MY3:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
USER MANUAL
MY3

Advertisement

Table of Contents
loading

Related Manuals for Custom Audio Electronics MY3

Summary of Contents for Custom Audio Electronics MY3

  • Page 1 USER MANUAL...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000030800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 6 MAINTENANCE ............. . 43 6.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. MY3-A model 1. Device 2. AC adapter 3. Short Guide...
  • Page 12 MY3 model 1. Device 2. Shoulder bag 3. Short guide 4. Belt clip (already assembled) •  Open the device packaging. •  Take out the device. •  Remove the packing frame content and remove the packing frame. •  Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.

  • Page 13: Device Components

    2.2 Device components 1. Paper compartment cover 7. FEED key 2. Paper out 8. Connectors compartment 3. Opening key 9. Battery compartment 4. ON/OFF key 10. Contacts for docking station 5. Status LED 11. Seat for clip belt 6. Recharge LED 1 10 1 11...

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Hold down printing SETUP report Hold down Fast push next modify parameter selected parameter...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby STANDBY Hold down Fast push Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length) Is the “Notch Alignment” parameter set on “Disabled”? (see Setup) printing perform the demo ticket ticket alignment...

  • Page 17: Status Messages

    Status messages The status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. Status LED lashes STATUS LED DESCRIPTION DEVICE OFF BLUE (Bluetooth®) NOTIFICATION DEVICE ON: STANDBY STATUS (USB) DEVICE ON: STANDBY...
  • Page 18 Recharge LED status STATUS LED DESCRIPTION BATTERY OK BATTERY FAULT UNRECOVERABLE ERROR RECHARGE BATTERY IN CHARGE GREEN RECHARGE COMPLETE BATTERY IN CHARGE...

  • Page 19: Installation

    3 INSTALLATION 3.1 Connections The following igure shows the possible connections for the device. Power supply Power supply included Standard USB-B cable ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 20: Pairing With Bluetooth® Devices

    3.2 Pairing with Bluetooth® devices The Bluetooth® connectivity of MY3 allows the wireless printing from a PC (eg. using a text editor or third-part software,from a mobile device Android Apple® and Windows or Phone (only for MY3-A). To perform the wireless printing with a device (host) equipped with Bluetooth® connectivity is needed to pair with MY3.
  • Page 21 Connecting to an Android device ® Make sure that the “Interface” parameter of the printer is set to Bluetooth (see par. 5.4) and the printer is on. To pair with MY3 from an Android device, follow the instructions below: Bluetooth Available devices <Bluetooth device>...
  • Page 22 “Pairing BT” = Disabled Bluetooth Bluetooth pairing request Device “MY3_ < BT address>” Paired devices Pairing code “< random number>” MY3_<BT address> Confirm pairing operation. Available devices <Bluetooth device> Pair <Bluetooth device> If “Pairing BT” parameter of the device is set to Once pairing is completed, do not turn Disabled (see par.
  • Page 23 Connecting to a Widows Phone ® Make sure that the “Interface” parameter of the printer is set to Bluetooth (see par. 5.4) and the printer is on. To pair with MY3 from a Windows Phone device, follow the instructions below: Bluetooth Devices <Bluetooth device>...
  • Page 24 “Pairing BT” = Disabled Bluetooth Pairing accessory Make sure that this PIN “random number” Devices matches the PIN that is displayed on “MY3_ <BT address>” MY3_<BT address> <Bluetooth device> <Bluetooth device> If “Pairing BT” parameter of the device is set to Once pairing is completed, do not turn Disabled (see par.
  • Page 25 Make sure that the “Interface” parameter of the printer is set to Bluetooth and the “Apple Interface” parameter is set to “Enabled” (see par. 5.4) and the printer is on. To pair with MY3 from an Apple® device, follow the instructions below: Bluetooth <Bluetooth device>...
  • Page 26 NOTE: To demonstrate printing on an Apple® device install the APP “CustomPrint” available in the download area of the web site www.custom.biz. Bluetooth Pairing Request “MY3A_<BT address>” would like to pair with your <device>. Confirm that the code “ random number” is shown on “MY3A_ <BT address>”.

  • Page 27: Pinout

    3.3 Pinout POWER SUPPLY 1 +24 Vdc 2 GND 3 GND ATTENTION: Respect power supply polarity. MINI USB INTERFACE MINI USB connector type B female 1 USB-VBUS (out) 2 USB-D- 3 USB-D+ 4 n.c. 5 GND...

  • Page 28: Driver And Sdk

    Extract the zipped folder to the destination path desired. Follow the instructions present SDK for CustomiOSApi (only MY3-A) in the software package that you downloaded on how to install and use the library. NOTE: All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.

  • Page 29: Operation

    4 OPERATION 4.1 Opening cover Press opening key to lift the cover. Press opening key and close the cover of the device. ATTENTION: Closing the cover without pressing the opening key can damage the cover.

  • Page 30: Opening Connectors Compartment

    4.2 Opening connectors compartment Access the connectors compartment by removing the rubber plug. If the connectors are not used, protect the compartment by inserting the rubber plug with light pressure.

  • Page 31: Switch The Device On/Off

    4.3 Switch the device ON/OFF 5 sec. Turn on the device by holding down Turn off the device by holding down the ON/OFF key. the ON/OFF key. The status LED The status LED (red) indicates that turn on and the device is ready. the device is powering down.

  • Page 32: Recharge With Power Supply

    4.4 Recharge with power supply IN DC 12-24V 300mA Open the connectors compartment (see paragraph 4.2). Connect the power adapter (supplied) to the device and to the mains outlet. Use the type of electrical power supply indicated on the label. The indicator lights (red) switch ON, the device is charging.

  • Page 33: Recharge With Docking Station (Optional)

    4.5 Recharge with docking station (optional) Connect the docking station the mains outlet. Use the type of electrical power supply indicated on the label. Inserting the device in the docking station. The indicator lights (red) switch ON, the device is charging. NOTE: If you are using the shoulder strap, remove it before inserting the printer in the docking station...

  • Page 34: Loading The Paper Roll

    4.6 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the cover of the device (see paragraph 4.1). Place the roll in the paper compartment and pull out the paper for a few centimetres. Close the cover of the device (see paragraph 4.1).

  • Page 35: Low-Power Mode ( Only Bluetooth® Mode)

    4.7 Low-power mode ( only Bluetooth® mode) The low-power mode allows the device to save energy and increase the battery life when operating in Bluetooth®. The low-power mode is automatically enabled after 5 minutes of device inactivity. To terminate the low-power mode and return to operative mode press the FEED or ON / OFF key.

  • Page 37: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. PRINTER SETUP Press the FEED key. The device prints the report with the settings parameters. Follow the instruction printed on paper to proceed with configuration procedure. While pressing the FEED key, switch on the device by pressing the ON/OFF key.

  • Page 38: Setup Report

    5.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the  list and the description of device parameters see the following paragraphs. DEVICE NAME and rel.1.00 < device name > FIRMWARE MODULE BOOT LOADER rel. 1.00 RELEASE PRINTER SETUP PRINTER TYPE = <device name> HEAD VOLTAGE [V] = 07.64 DEVICE HEAD TEMPERATURE [°C]...

  • Page 39: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head PIN BT* device password device identiier BT ADDRESS* irmware release of the Bluetooth® module BT MODULE BUILD REL.* NOTE: * : If the parameter is printed only when the “Interface”...

  • Page 40: Printer Parameters

    Before enabling this function, you must perform the pairing between the Apple® device and printer. NOTE: The parameter is printed only for MY3-A models. Numerical address code for the univocal identiication of the USB device (in case of more...
  • Page 41 COLUMNS 22 CPI Select the number of columns: 60 col 64 col NOTE: The parameter “Columns 22 cpi” is displayed only in case that the parameter “Chars/Inch” is “A=17 B=22cpi”. POWER OFF TIME Inactivity time of device None 4 hours 30min 6 hours 1 hours...

  • Page 42: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 43: Maintenance

    6 MAINTENANCE 6.1 Paper jam Open the cover of the device Pull the paper in order to have the damaged part (see paragraph 4.1). outside the device. Lift the damaged paper, check and remove possible Close the cover of the device scraps of paper.
  • Page 44 Tear off the excess paper.

  • Page 45: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers...

  • Page 46: Cleaning

    6.3 Cleaning To periodic cleaning of the device, see the instructions below Paper path Printing roller Turn off the device and Turn off the device and open the cover. open the cover. ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 47 Sensor Print head Turn off the device and Turn off the device and open the cover. open the cover. ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the device.
  • Page 48 Case Turn off the device. ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. To clean the device, use compressed air or a soft cloth.

  • Page 49: Upgrade Irmware

    6.4 Upgrade irmware 6. Switch ON the device. 7. Launch the software UPGCEPRN. 8. Select the update ile .PSW location: WARNING: During communication between PC/device for the irmware update it is strictly forbidden to discon- nect the communication cable or to remove the power Firmware rel.: None Printer type: None supply of the devices not to endanger the proper func- Hardware rel.: None Select port:...
  • Page 50 10. After a few minutes a message on the screen warns that the update is completed. Upgrade OK Upgrade succesfully completed. 11. Print a new SETUP report to verify the new irmware  release (see chapter 5).

  • Page 51: Specification

    Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8.1 (32/64bit) Linux Android INTERFACES USB connector USB = 2.0 Full Speed Bluetooth ® MY3 = Bluetooth ® = 2.0 MY3-A = Bluetooth ® = 3.0 MEMORIES Receive buffer 2 Kbytes Flash memory...
  • Page 52 Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts PC437, PC850, PC860, PC863, PC865, PC858 (euro) MY3-A PC437, PC850, PC860, PC863, PC865, PC866, PC858 (euro) Printable barcode UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128, CODE32, PDF417, DATAMATRIX, QRCODE...
  • Page 53 CONNECTABLE DEVICES Bluetooth ® device DEVICE ELECTRICAL SPECIFICATIONS MY3 = 12 Vdc - 24 Vdc ±10% (external power supply 18 V) Power supply MY3-A = 5 Vdc - 24 Vdc ±10% (external power supply 18 V) Medium consumption 0.3 A Standby consumption 0.02 A...
  • Page 54 DOCKING STATION cod. 977CR010000301, 977CR010000300 Input Speciication Input voltage from 90 Vac to 264 Vac Current Max 0.8 A Input frequency from 47 Hz to 63 Hz Output speciication Output voltage 24 Vdc Output current from 0.1 A to 1.3 A   Typical eficiency 75 % Environmental condition...

  • Page 55: Character Speciications

    7.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 60/64 Chars / sec 1280 1707 Lines / sec Characters (L x H mm)-Normal 2 x 3 1.5 x 3 1 x 3 NOTE: Theoretical values.

  • Page 56: Device Dimensions

    7.3 Device dimensions with the cover closed 135 mm Length with the cover opened 168.5 mm with the cover closed 61 mm Height with the cover opened 91.5 mm Width 105 mm without paper 320 g Weight with paper 400 g NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 57: Power Supply Dimensions Cod. 963Ge020000301

    7.4 Power supply dimensions cod. 963GE020000301 Length 74 mm Height 34 mm Width 43.5 mm NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 58: Paper Speciication

    7.5 Paper speciication Paper with black mark The following image shows the placement of the black mark on the thermal side of the paper. To more information about the use of paper with black mark see Chapter 10 NOTE: All the dimensions shown in following igures are in millimetres. min 8 PAPER WIDTH 76 ±...
  • Page 59 Paper with black mark and label To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure. For more information about the use of paper with black mark see Chapter 10. NOTE: All the dimensions shown in following igures are in millimetres.
  • Page 60 Paper with hole and label To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure. For more information about the use of paper hole see Chapter 10 NOTE: All the dimensions shown in following igures are in millimetres. min 8 LABEL WIDTH 73 ±...

  • Page 61: Western Characters

    The printer has 3 fonts of varying width (13, 17 and 22 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858, PC866 (only MY3-A model).
  • Page 62 PC850 CODE TABLE (Multilingual) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 63 PC860 CODE TABLE (Portuguese) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 64 PC863 CODE TABLE (Canadian, French) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 65 PC865 CODE TABLE (Nordic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 66 PC858 CODE TABLE (Euro symbol) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 67 PC866 CODE TABLE (Cyrillic) (only MY3-A model) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039...

  • Page 69: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000378 THERMAL PAPER ROLL weight = 58 g/m width = 76.2 mm Ø external = 45 mm Ø core = 25 mm...

  • Page 71: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 28D30000000005 BATTERY PACK (For technical speciications, see the paragraph 7.1) 21400000001225 BELT CLIP 97000000000326 SHOULDER BAG 963GE020000301 18W POWER ADAPTER (For technical speciications, see the paragraph 7.1) 966GE020000301 CAR CHARGER (From 12 Vdc to 24 Vdc (from 250 mA to 500 mA)
  • Page 72 977CR010000301 DOCKING STATION 1 STATION (For technical speciications, see the paragraph 7.1) 977CR010000300 DOCKING STATION 4 STATION (For technical speciications, see the paragraph 7.1)

  • Page 73: Alignment

    10 ALIGNMENT The device is provided with a sensor that allows the use of black mark and holes to manage: •  rolls of tickets with pre-printed ields and ixed length •  paper rolls of labels of ixed length The alignment notch may be formed by: •  black mark printed on paper:(see par. 7.5) •  hole or black mark between a label and subsequent (see par.

  • Page 74: Enable Alignment

    10.1 Enable alignment Device is provided with one ixed sensor for alignment, placed on the upper lat of device. To guarantee proper alignment is necessary to enable the “Notch Alignment” parameter during the Setup procedure (see Chapter 5) SENSOR...
  • Page 75 The following image shows the size of paper used and the sensor used for the alignment. SENSOR direction of paper feed THERMAL SIDE...

  • Page 76: Alignment Parameters

    10.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the notch alignment. The distance between the notch edge and the alignment point is deined as “Notch Distance”. Referring to the front of the notch, the value of “Notch Distance” value varies from 0mm minimum and 99.9 mm. maximum. If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the notch. Alignment Alignment point:...
  • Page 77 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the  alignment sensor, the print head, serrated blade (cutting line). NOTE: All the dimensions shown in following igures are in millimetres. Distance between printing line and cutting line...
  • Page 78 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance” parameter. (see par.5.4). For example, to set a notch distance of 15mm between the notch and the alignment point, the parameters must be set on the following values: Notch Distance [mm x 10] Notch Distance [mm x 1] Notch Distance [mm x .1] The “Notch Distance” parameter, may be modiied as follows: • ...

  • Page 79: Printing Area

    10.3 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-notch distance The following igure shows an example of tickets ...

  • Page 81: Troubleshooting Guide

    11 TROUBLESHOOTING GUIDE TROUBLE PAGE DEVICE DOES NOT TURN ON Briely press the ON / OFF. The status LED lashes green. Recharge the battery and retry. 32-33 Disconnect the battery pack and reconnect. Replace the battery pack. PAPER DOES NOT FEED Check that the paper roll follows the rotation direction indicated and be sure the paper compartment cover is correctly closed.
  • Page 82 TROUBLE PAGE Set in the parameter ‘Speed / quality’ the ‘normal’ value. Clean print head Recharge the battery and retry to device. 32 - 33 Replace the battery pack. COMMUNICATION ERROR If you use the USB port, verify that the connection is correct. If you are using Bluetooth®...

  • Page 83: Technical Service

    12 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: Write down the data printed on the product label...
  • Page 84 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

Table of Contents