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Custom Audio Electronics MY PRINTER X User Manual

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USER MANUAL
MY PRINTER X

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  • Page 1 USER MANUAL MY PRINTER X...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 Notes for battery pack • Do no throw batteries into open lame! • Do not attempt to disassemble the battery pack, do not make cuts or holes. • Never use battery re-chargers and/ or batteries that are damaged or worn. •...
  • Page 5 MANUAL For details on the commands, refer to the manual with code 0577200M000054...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 7 MAINTENANCE ............. 49 7.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 13: Device Components

    2.2 Device components 1. Paper out 2. Paper presence sensor 3. Battery compartment 4. Status LED 5. MiniUSB port (type B) 6. FEED key 7. Paper roll compartment 8. Paper compartment opening button...

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Hold down printing SETUP report Hold down Fast push Enter the skip the SETUP procedure SETUP PROCEDURE and enter in the FONT TEST procedure Hold down Fast push Hold down Fast push next modify selection skip the...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby STANDBY Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length)

  • Page 17: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF POWER ON PHASE BLUETOOTH INITIALIZATION BLUE BLUETOOTH STATUS DEVICE ON: STANDBY BLUETOOTH CONNECTION ACTIVE GREEN...

  • Page 19: Installation

    3 INSTALLATION 3.1 Belt clip assembly It is possible to mount the supplied belt clip under the device as shown in the igure.

  • Page 20: Connections

    3.2 Connections The following igure shows the possible connections for the device. USB cable MINI-B to USB type A supplied USB device Power supply ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 21: Pinout

    3.3 Pinout INTERFACCIA MINI USB Female MINI USB type B connector 1 USB0-VBUS (in) 2 USB0-D- (in/out) 3 USB0-D+ (in/out) 4 n.c. 5 GND SH1 SHIELD SH2 SHIELD SH3 SHIELD SH4 SHIELD...

  • Page 22: Driver And Sdk

    3.4 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 23: Operation

    4 OPERATION 4.1 Opening cover To open the device cover proceed as follows. Press the cover opening button to open the device cover. Open the device cover.

  • Page 24: Switch The Device On/Off

    4.2 Switch the device ON/OFF To switch the device ON proceed as follows. Turn on the device by pressing once Turn off the device by pressing twice the FEED key. the FEED key. The status LED turn on (green/blue) The status LED (red) indicates that and the device is ready.

  • Page 25: Recharge With Power Supply

    4.3 Recharge with power supply To recharge with a power supply proceed as follows. IN DC 5V 500mA USB MINI-B to USB type A (supplied cable) Connect the power adapter supplied to the device and to the mains outlet. Use the type of electrical power supply indicated on the label. The status LED (violet) switch ON, the device is charging.

  • Page 26: Loading The Paper Roll

    4.4 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover (see paragraph 4.1). Open the device cover (see paragraph 5.1). Place the roll in the paper compartment respecting the correct direction Place the roll in the paper compartment respecting the correct direction of rotation shown in igure and pull out the paper for a few centimetres.

  • Page 27: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP Turn of the device (see paragraph 4.2). Turn off the device (see paragraph 5.2). The device prints the report with the settings parame- ters.
  • Page 28 The following igure show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. <device name> DEVICE NAME and SCODE. <code> rel 1.00 FIRMWARE MODULE FCODE.

  • Page 29: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2),...
  • Page 30 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 31: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present OK appears if functioning and NOT OK if faulty PROGRAM MEMORY TEST...

  • Page 32: Communication Parameters

    5.4 Communication parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. Numerical address code for the univocal identiication of the USB device (in case of USB ADDRESS NUMBER more than a USB device connected with the same PC):...

  • Page 33: Operating Parameters

    5.5 Operating parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal...
  • Page 34 SPEED / QUALITY Setting of printing speed and printing quality: High quality High speed Cleaning mode of the data in receive bufer, if the printing is stopped due to lack of PAPEREND BUFFER CLEAR paper: = the data remain in the receive bufer. When the paper runs out, the device Disabled keeps the remaining data in the receive bufer and prints the remaining portion of the ticket after that the new paper is loaded.

  • Page 35: Hexadecimal Dump

    5.6 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 37: Wireless Communication

    6 WIRELESS COMMUNICATION The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable from the web site www.custom.biz.
  • Page 38 “PIN Request” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 39 Add a device This device has been successfully added to this computer Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use. To verify if this device finished installin properly, look for it in Device and Printers.

  • Page 40: Bluetooth Pairing With Macos Devices

    6.2 Bluetooth pairing with macOS devices XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated On the PC status bar click the Bluetooth icon. on the label of the printer (see paragraph 2.3).
  • Page 41 “PIN Request” = Enabled Bluetooth Bluetooth Search Ricerca Bluetooth Search Devices Dispositivi Devices Opzioni... Pair Abbina <dievice_dserial number> <dispositivo_numero di serie> Pair <device_serial number> Pairnig falled La chiave d’accesso non coincide Connected Bluetooth On Bluetooth attivo Bluetooth On Turn Bluetooth Off Disattiva Bluetooth Turn Bluetooth Off Now discoverable as...

  • Page 42: Bluetooth Pairing With Linux Devices

    6.3 Bluetooth pairing with Linux devices XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated on the label of the printer (see paragraph 2.3). on the label of the printer (see paragraph 2.3). On the PC status bar click the Bluetooth icon.
  • Page 43 NOTE: Once that has occurred the association (pairing) “ PIN Request ” = Disabled between the host and printer, this remains active even in the event of switching of, interruption of communica- Bluetooth Devices tion, etc. Adapter Device View help Search Setup...

  • Page 44: Bluetooth Pairing With Android Devices

    6.4 Bluetooth pairing with Android devices XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated Press the SETTINGS icon on your on the label of the printer (see paragraph 2.3). on the label of the printer (see paragraph 2.3). Android device.
  • Page 45 Bluetooth Available devices Bluetooth <Bluetooth device> Paired deviceas <Bluetooth device> <device_serial number> <device_serial number> Available devices <Bluetooth device> <Dispositivo Bluetooth> Once pairing is completed, do not turn Locate your printer (<device_serial number>) off Bluetooth communication. Otherwise, and select it with a click. communication will be interrupted.

  • Page 46: Bluetooth Pairing With Ios Devices

    6.5 Bluetooth pairing with iOS devices XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated Press the SETTINGS icon, on the label of the printer (see paragraph 2.3). on the label of the printer (see paragraph 2.3). on your iOS device.
  • Page 47 Setting Bluetooth Setting Bluetooth Bluetooth Bluetooth OTHER DIVICE MY DIVICE <Bluetooth device> <device_serial number> connect <device_ serial number> OTHER DIVICE <Bluetooth device> Once pairing is completed, do not turn Locate your printer (<device_serial number>) off Bluetooth communication. Otherwise, and select it with a click. communication will be interrupted.

  • Page 49: Maintenance

    7 MAINTENANCE 7.1 Paper jam Opne the cover of the device Open the cover of the device Close the cover of the device. (see paragraph 4.1). (see paragraph 5.1). Pull the paper in order to have the damaged part outside the device. Tear off the excess paper.

  • Page 50: Replacing The Battery

    7.2 Replacing the battery Turn of the device (see paragraph 4.2). Turn off the device (see paragraph 5.2). Open the cover of the device Open the cover of the device Unscrew the two screws A of the battery compartment (see paragraph 4.1).
  • Page 51 ATTENTION: Do not damage the flat cable of the printing mechanism when lifting the battery pack. Remove the battery pack from its seat lifting it upwards. Pay attention not to damage the flat cable Disconnect the battery wiring of printing mechanism. from the connector on the control board.

  • Page 52: Planning Of Cleaning Operations

    7.3 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 53: Cleaning

    7.4 Cleaning To periodic cleaning of the device, see the instructions below Paper path Printing roller Turn of the device (see Turn of the device (see paragraph 4.2) and paragraph 4.2) and Turn off the device (see paragraph 4.2) and Turn off the device (see paragraph 4.2) and close the cover (see paragraph...
  • Page 54 Sensor Print head Turn of the device (see Turn of the device (see paragraph 4.2) and paragraph 4.2) and Turn off the device (see paragraph 4.2) and Turn off the device (see paragraph 4.2) and close the cover (see paragraph 4.1).
  • Page 55 Case Turn of the device (see paragraph 4.2). Turn off the device (see paragraph 4.2). ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. To clean the device, use compressed air or a soft cloth.

  • Page 56: Firmware Upgrade

    7.5 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: LOAD SAVE PORT From Device From File Login to the web site www.custom4u.it,type in the Login to the website www.custom4u.it, type in the product code of the device and download the latest product code of the device and download the latest irware relesase available.

  • Page 57: Specification

    8 SPECIFICATION 8.1 Hardware speciications GENERALS Sensors Head temperature, paper presence Emulations CUSTOM/POS Printing driver Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8.1 (32/64bit) Windows 10 (32/64bit) Linux (32/64 bit) Android INTERFACES USB connector USB = 2.0 Full Speed Bluetooth Bluetooth = 3.0 MEMORIES...
  • Page 58 Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts 54 character code tables (see paragraph 8.5), extended chinese GB18030-2000, korean PC949 Printable barcode UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128, CODE32, QRCODE PAPER Type of paper...
  • Page 59 BATTERIES SPECIFICATIONS cod. 28D30000000005 Battery pack Li-ion 7.4 V 1500 mAh Recharge with power supply from 12 Vdc to 24 Vdc (300 mA) Charging cycle max. 4.5 hours Autonomy Print 8 hours x 750 ticket Standby 36 hours ENVIRONMENTAL CONDITIONS Operating temperature from -20 °C to +70 °C Relative humidity (RH)

  • Page 60: Character Speciications

    8.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 40/42 Chars / s Lines / s Characters (L x H mm)-Normal 2 x 3 1.5 x 3 1.1 x 3 NOTE: Theoretical values.

  • Page 61: Device Dimensions

    8.3 Device dimensions Length 114.6 mm Height 51.4 mm Width 87 mm Weight 196 g (without paper) All the dimensions shown in following igures are in millimetres and referred to device with cover closed. 114.6...

  • Page 62: Power Supply Dimensions

    8.4 Power supply dimensions The following table shows the dimensions of power supply available for the device. POWER SUPPLY code 963GE020000056 Length 59 mm Height 26.5 mm Width 40.9 mm All the dimensions shown in following igures are in millimetres. POWER SUPPLY code 963GE020000056...

  • Page 63: Character Sets In Custom/Pos Emulation

    8.5 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (13, 17 and 22 cpi) which may be related one of the coding tables provided on the device. You can set font and coding table by using the commands (see the commands manual of the device) or using the “Code Table”...
  • Page 64 <CodeTable> Coding table PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 PC1098 - Farsi PC1118 - Lithuanian on request PC1119 - Lithuanian on request PC1125 - Ukrainian on request...

  • Page 65: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for device. 67300000000343 THERMAL PAPER ROLL weight = 55 g/m width = 57 mm Ø external = 30 mm Ø core = 12 mm...

  • Page 67: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000056 10 W POWER ADAPTER (For technical speciications, see the paragraph 8.1) 28D30000000005 BATTERY PACK (For technical speciications, see the paragraph 8.1) 970CP010000001 PROTECTIVE CASE...

  • Page 69: Technical Service

    11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.3).
  • Page 72 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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