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Custom Audio Electronics MY3 X User Manual

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USER MANUAL
MY3 X

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  • Page 1 USER MANUAL MY3 X...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 Notes for battery pack • Do no throw batteries into open lame! • Do not attempt to disassemble the battery pack, do not make cuts or holes. • Never use battery re-chargers and/ or batteries that are damaged or worn. •...
  • Page 5 MANUAL For details on the commands, refer to the manual with code 0577200M000054 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 6 WIRELESS COMMUNICATION ......... . . 43 6.1 Bluetooth pairing with Windows devices .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Paper compartment cover 6. Recharge LED 2. Paper out with serrated blade 7. FEED key 3. Opening key of paper compartment 8. Connectors compartment 4. ON/OFF key 9. Clip belt 5. Status LED 10. Contacts for docking station 11.

  • Page 13: Device Components: Internal View

    2.3 Device components: internal view 1. Paper input presence sensor...

  • Page 14: Product Label

    2.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up POWER UP Hold down printing SETUP report Hold down Fast push Enter the skip the SETUP procedure SETUP PROCEDURE and enter in the FONT TEST procedure Hold down Fast push Hold down Fast push next modify selection skip the...

  • Page 16: Key Functions: Standby

    2.6 Key functions: standby STANDBY Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length)

  • Page 17: Status Messages

    2.7 Status messages The two status LED indicate hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. Status LED lashes STATUS LED DESCRIPTION DEVICE OFF POWER ON PHASE BLUETOOTH INITIALIZATION BLUE BLUETOOTH STATUS...
  • Page 18 Recharge LED lashes RECHARGE LED DESCRIPTION BATTERY OK UNRECOVERABLE BATTERY FAULT ERROR BATTERY IN RECHARGE CHARGE GREEN BATTERY IN RECHARGE COMPLETE CHARGE...

  • Page 19: Installation

    3 INSTALLATION 3.1 Belt clip disassembly It is possible to remove the supplied belt clip under the device as shown in the igure. Turn of the device (see Turn off the device (see paragraph 4.3). paragraph 4.3). Remove the belt clip as shown in figure.

  • Page 20: Connections

    3.2 Connections The following igure shows the possible connections for the device. Power supply USB cable Power supply from MINI-B to USB type A cable (included) (not supplied)

  • Page 21: Pinout

    3.3 Pinout POWER SUPPLY 1 +24 Vdc 2 GND 3 GND ATTENTION: Respect power supply polarity. MINI USB INTERFACE MINI USB connector type B female 1 USB0-VBUS (in) 2 USB0-D- (in/out) 3 USB0-D+ (in/out) 4 n.c. 5 GND SH1 SHIELD SH2 SHIELD SH3 SHIELD SH4 SHIELD...

  • Page 22: Driver And Sdk

    3.4 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 23: Operation

    4 OPERATION 4.1 Opening cover To open the device cover proceed as follows. Press the opening button of the paper compartment to lift the device cover. Press the opening button of the paper compartment and close the device cover.

  • Page 24: Opening Connectors Compartment

    4.2 Opening connectors compartment To access to the connectors compartment of the device proceed as follows. Access the connectors compartment by removing the rubber plug. If the connectors are not used, protect the compartment by inserting the rubber plug with light pressure.

  • Page 25: Switch The Device On/Off

    4.3 Switch the device ON/OFF To switch the device ON proceed as follows. x 5s Turn on the device by holding down Turn off the device by holding down the ON/OFF key. the ON/OFF key. The status LED turn on (green/blue) The status LED (red) indicates that and the device is ready.

  • Page 26: Recharge With Power Supply

    4.4 Recharge with power supply To recharge with a power supply proceed as follows. External power supply (included) European adapter plug (included) Insert the mains plug under the AC adapter in the specific compartment, pushing it inside the hook until it is completely locked in the direction shown in figure.
  • Page 27 IN DC 12-24V 600mA External power supply (included) Open the connectors compartment (see paragraph 4.2). Open the connectors compartment (see paragraph 4.2). Connect the power adapter supplied to the device and to the mains outlet. Connect the power adapter supplied to the device and to the mains outlet. Use the type of electrical power supply indicated on the label.

  • Page 28: Recharge With Docking Station (Optional)

    4.5 Recharge with docking station (optional) If you are using the shoulder strap, remove it before inserting the printer in the docking station. To recharge with a docking station (optional) proceed as follows. Collegare la stazione di ricarica alla presa di rete. Utilizzate il tipo di alimentazione elettrica indicato sull’etichetta del dispositivo.

  • Page 29: Loading The Paper Roll

    4.6 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover (see paragraph 4.1). Open the device cover (see paragraph 4.1).

  • Page 30: Low-Power Mode (Only Bluetooth Mode)

    4.7 Low-power mode (only Bluetooth mode) The low-power mode allows the device to save energy and increase the battery life when operating in Bluetooth. The low-power mode is automatically enabled after 5 minutes of device inactivity. To terminate the low-power mode and return to operative mode press the FEED or ON / OFF key.

  • Page 31: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. Hold down Turn of the device (see Turn off the device (see paragraph 4.3). paragraph 4.3).
  • Page 32 The following igure show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. <device name> DEVICE NAME and SCODE. <code> rel 1.00 FIRMWARE MODULE FCODE.

  • Page 33: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2),...
  • Page 34 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 35: Printhead Status

    5.3 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below). SCODE. <code> rel 1.00 FCODE.

  • Page 36: Device Status

    5.4 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present OK appears if functioning and NOT OK if faulty PROGRAM MEMORY TEST...

  • Page 37: Communication Parameters

    5.5 Communication parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. Numerical address code for the univocal identiication of the USB device (in case of USB ADDRESS NUMBER more than a USB device connected with the same PC):...

  • Page 38: Operating Parameters

    5.6 Operating parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal...
  • Page 39 FONT TYPE Setting of the font type: International Enables the use of the 256 characters font tables Chinese Enables the use of the chinese extended font GB18030-2000 Korean PC949 Enables the use of the korean font PC949 When the “International” font is enabled, you need to choose the character code table (parameter “Code Table”).

  • Page 40: Alignment Parameters

    5.7 Alignment parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. BLACK MARK POSITION Alignment management (see chapter...

  • Page 41: Hexadecimal Dump

    5.8 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 43: Wireless Communication

    6 WIRELESS COMMUNICATION The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable from the web site www.custom.biz.
  • Page 44 Add a device Settings Add a device Windows settings Choose the kind of device you want to add. Bluetooth Find a setting Mice, keyboards, pens or audio and other kinds of Bluetooth devices System Devices Wireless display or dock Display, sound, notifications, Bluetooth, printers, mouse Wireless monitors, TVs, or PCs that use Miracast, or wireless docks power...
  • Page 45 “PIN Request” = Enabled Add a device Add a device Make sure your device is turned on and discoverable. Select a device below to connect. MY3A0080E1BEF954 Connecting Enter the PIN for MY3A0080E1BEF954 1234 Cancel Connect Device USB3.0 Hub Cancel If the “PIN Request” parameter of the printer If parameter “PIN Request”...

  • Page 46: Bluetooth Pairing With Macos Devices

    6.2 Bluetooth pairing with macOS devices Turn on the printer and print a setup report Turn on the printer and print a setup report (see paragraph. 5.1). (see paragraph 5.1). On the PC status bar click the Bluetooth icon. PRINTER TYPE ......<device model>...
  • Page 47 “PIN Request” = Enabled Bluetooth Search Bluetooth Search Devices Devices Connect <device><BT Address> <device><BT Address> Pairnig falled Connected Bluetooth On Bluetooth On Turn Bluetooth Off Turn Bluetooth Off Now discoverable as Now discoverable as <Bluetooth> <Bluetooth> Advanced... Advanced... Show Bluetooth in menu bar Show Bluetooth in menu bar If the “PIN Request”...

  • Page 48: Bluetooth Pairing With Linux Devices

    6.3 Bluetooth pairing with Linux devices Turn on the printer and print a setup report Turn on the printer and print a setup report (see paragraph 5.1). (see paragraph. 5.1). On the PC status bar click the Bluetooth icon. PRINTER TYPE ......<device model>...
  • Page 49 “ PIN Request ” = Disabled Bluetooth Devices Adapter Device View help Search Setup... <device><BT Address> Connect To: Unknown <xx:xx:xx:xx:xx:xx> Serial Port ISend a File... Browse Device... Pair Trust Setup... Rename device... Remove... Disconnect In the dropdown menu, click the PAIR key. In the dropdown menu, click the PAIR key.

  • Page 50: Bluetooth Pairing With Android Devices

    6.4 Bluetooth pairing with Android devices Turn on the printer and print a setup report Turn on the printer and print a setup report Press the SETTINGS icon on your (see paragraph. 5.1). (see paragraph 5.1). Android device. [Bluetooth] Printer ID ........<BT address>...
  • Page 51 Bluetooth Available devices Bluetooth <Bluetooth device> Paired devices <Bluetooth device> <device><BT Address> <device><BT Address> Available devices <Bluetooth device> <Dispositivo Bluetooth> Locate your Bluetooth printer in the list of proposed Once pairing is completed, do not turn devices (<device><BT ADDRESS>) off Bluetooth communication. Otherwise, and select it with a click.

  • Page 52: Bluetooth Pairing With Ios Devices

    6.5 Bluetooth pairing with iOS devices Turn on the printer and print a setup report Turn on the printer and print a setup report (see paragraph. 5.1). (see paragraph 5.1). Press the SETTINGS icon, on your iOS device. [Bluetooth] Printer ID ........<BT address>...
  • Page 53 Setting Bluetooth Setting Bluetooth Bluetooth Bluetooth OTHER DIVICE MY DEVICES <Bluetooth device> <device_serial number> connect <device><BT Address> OTHER DIVICE <Bluetooth device> Locate your Bluetooth printer in the list of proposed Once pairing is completed, do not turn devices (<device><BT ADDRESS>) off Bluetooth communication.

  • Page 55: Alignment

    7 ALIGNMENT The device is provided with a sensor that allows the use of black mark and holes to manage: rolls of tickets with pre-printed ields and ixed length • paper rolls of labels of ixed length. • The alignment black mark may be formed by: •...

  • Page 56: Enable Alignment

    7.1 Enable alignment Device is provided with one ixed sensor for alignment, placed on the upper lat of device. To guarantee proper alignment is necessary to enable the BLACK MARK POSITION parameter during the setup procedure (see chapter SENSOR...
  • Page 57 The following image shows the size of paper used and the sensor used for the alignment. direction of paper feed SENSOR THERMAL SIDE...

  • Page 58: Alignment Parameters

    7.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black mark distance”. Referring to the front of the black mark, the value of “Black mark distance” value varies from -10 mm minimum and 99.9 mm.
  • Page 59 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the alignment sensor, the print head, serrated blade (cutting line). All the dimensions shown in following igures are in millimetres. Distance between printing line and cutting line...
  • Page 60 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black mark distance” parameter. (see paragraph 5.7). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black mark distance Signum Black mark distance [mm x 10]...

  • Page 61: Printing Area

    7.3 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-black mark distance.

  • Page 63: Maintenance

    8 MAINTENANCE 8.1 Paper jam Open the cover of the device Open the cover of the device Pull the paper in order to have the damaged part (see (see paragraph 4.1). paragraph 4.1). outside the device. Pull the paper in order to have the damaged part Close the cover of the device Close the cover of the device outside the device.
  • Page 64 Tear off the excess paper.

  • Page 65: Replacing The Battery

    8.2 Replacing the battery To replace the battery of the device proceed following the instructions provided below. Disconnect the battery wiring from the connector on the control board. Remove the belt clip Remove the belt clip (see paragraph 3.1). (see paragraph 3.1). Remove the battery cover Remove the battery pack as shown in figure.

  • Page 66: Planning Of Cleaning Operations

    8.3 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 67: Cleaning

    8.4 Cleaning To periodic cleaning of the device, see the instructions below Paper path Printing roller Turn of the device (see Turn of the device (see Turn off the device (see paragraph 4.3) and paragraph 4.3) and Turn off the device (see paragraph 4.3) and paragraph 4.3) and open the cover (see...
  • Page 68 Print head Sensor Turn of the device (see Turn of the device (see Turn off the device (see paragraph 4.3) and Turn off the device (see paragraph 4.3) and paragraph 4.3) and paragraph 4.3) and open the cover (see paragraph 4.1). open the cover (see paragraph 4.1).
  • Page 69 Case Turn of the device (see paragraph 4.3). Turn off the device (see paragraph 4.3). ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. To clean the device, use compressed air or a soft cloth.

  • Page 70: Firmware Upgrade

    8.5 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: PORT LOAD SAVE From Device From File Login to the web site www.custom4u.it, type in the Login to the website www.custom4u.it, type in the product code of the device and download the latest product code of the device and download the latest irware relesase available.

  • Page 71: Specification

    9 SPECIFICATION 9.1 Hardware speciications GENERALS Sensors Head temperature, paper presence Emulations CUSTOM/POS Printing driver Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8.1 (32/64bit) Windows 10 (32/64bit) Self-installing driver for Virtual COM (32/64 bit) Linux (32/64 bit) Android INTERFACES USB connector...
  • Page 72 Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts 54 character code tables (see paragraph 9.6), extended chinese GB18030-2000, korean PC949 Printable barcode UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128, CODE32, QRCODE PAPER Type of paper...
  • Page 73 BATTERIES SPECIFICATIONS cod. 28D30000000005 Battery pack Li-ion 7.4 V 1500 mAh Recharge with power supply from 12 Vdc to 24 Vdc (300 mA) Charging cycle max. 3 hours Autonomy Print 8 hours x 750 ticket USB = 1000 min Standby Bluetooth = 1000 min ENVIRONMENTAL CONDITIONS Operating temperature...

  • Page 74: Character Speciications

    9.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 60/64 Chars / s 1280 1707 Lines / s Characters (L x H mm)-Normal 2 x 3 1.5 x 3 1 x 3 NOTE: Theoretical values.

  • Page 75: Device Dimensions

    9.3 Device dimensions with cover closed 138 mm Length with cover opened168.4 mm with cover closed 70 mm Height with cover opened 99 mm Width 105 mm Weight 330 g All the dimensions shown in following igures are in millimetres and referred to device without paper roll. 168.4...

  • Page 76: Power Supply Dimensions

    9.4 Power supply dimensions The following table shows the dimensions of power supply available for the device. POWER SUPPLY code 963GE020000051 Length 88 mm ± 0.5mm Width 42.5 mm ± 0.5mm Height 36.35 mm ± 0.5mm All the dimensions shown in following igures are in millimetres. DC OUTPUT WIRE Ø...

  • Page 77: Paper Speciication

    9.5 Paper speciication All the dimensions shown in following igures are in millimetres. Paper with black mark on the termal side The following image shows an example of black mark placement on the thermal side of the paper. For more information about the use of paper with black mark see chapter min 8 PAPER WIDTH 76 ±...
  • Page 78 Paper with black mark and labels The following image shows a portion of paper with labels placement of the black mark on the thermal side of the paper. To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure.
  • Page 79 Paper with hole and labels The following image shows a portion of paper with labels placement of the black mark on the thermal side of the paper. To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure.

  • Page 80: Character Sets In Custom/Pos Emulation

    9.6 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (13, 17 and 22 cpi) which may be related one of the coding tables provided on the device. You can set font and coding table by using the commands (see the commands manual of the device) or using the “Code Table”...
  • Page 81 <CodeTable> Coding table PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 PC1098 - Farsi PC1118 - Lithuanian on request PC1119 - Lithuanian on request PC1125 - Ukrainian on request...

  • Page 83: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000007 THERMAL PAPER ROLL weight = 58 g/m width = 76.2 mm Ø external = 45 mm Ø core = 12 mm...

  • Page 85: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000051 18 W POWER ADAPTER (For technical speciications, see paragraph 9.1) 97000000000327 PROTECTIVE CASE WITH SHOULDER STRAP 970CP010000002 PROTECTIVE RUUBER CASE...
  • Page 86 21400000001225 BELT CLIP 28D30000000005 BATTERY PACK (For technical speciications, see paragraph 9.1) 977CR010000302 4 POSITIONS RECHARGE UNIT...

  • Page 87: Troubleshooting Guide

    12 TROUBLESHOOTING GUIDE TROUBLE PAGE DEVICE DOES NOT TURN ON Briely press the ON / OFF. The status LED lashes green. Recharge the battery and retry. Disconnect the battery pack and reconnect. Replace the battery pack. PAPER DOES NOT FEED Check that the paper roll follows the rotation direction indicated and be sure the paper compartment cover is correctly closed.
  • Page 88 TROUBLE PAGE COMMUNICATION ERROR If you use the USB port, verify that the connection is correct. If you are using Bluetooth technology, verify the Bluetooth setting on the device. Turn the device of and on again. Recharge the battery and retry. Enter the Hexadecimal Dump mode and send a command.

  • Page 89: Technical Service

    13 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.4).
  • Page 92 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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