Automatic Multiple Attendant Recall - NEC NEAX2400 IMX Features Manual

A-73
General Description
This feature is a variation of the Automatic Recall feature of the NEAX2400 IMX. When the Attendant answers an
incoming trunk call, dials the station, and presses the RELEASE key, the automatic-recall timer is activated. The
dialed station rings, but if it is unanswered within the customer-defined recall time, the call is directed to all active
Attendants as an incoming call on the NANS (no answer) ICI key — the dialed station stops ringing at this point. If
there is no available Attendant, the call is directed to the Attendant who originally handled the call, and the dialed
station begins ringing again. It continues ringing until the incoming trunk is released.
Operating Procedure
Step
The Attendant presses the incoming trunk call
identification key or the ANSWER key when
1
the call waiting lamp is lit.
The Attendant dials the station number, then
2
presses the RELEASE key.
If the station does not answer within the recall
time, the NEAX2400 IMX releases the station.
3
Any Attendant can press the NANS key and
talk to the caller.
If CALLED NUMBER DISPLAY –
4
ATTENDANT [C-59] is activated:
If the Attendant presses the SRC key:
5
Service Conditions
1. This feature is not available on a tenant basis, only on a system basis.
2. This feature only works on incoming trunk calls. Internal calls recall to the original Attendant.
3. This feature only applies when the automatic-recall timer elapses while timing a call to a ringing,
unanswered station. It does not apply to stations with ATTENDANT CAMP-ON [A-1] or CALL HOLD
[C-6].
4. AUTOMATIC MULTIPLE ATTENDANT RECALL can be used in conjunction with ATTENDANT
LOOP RELEASE [A-6]. When the programmable timer runs out, the call is directed to all attendants
without recalling on a specific Attendant loop.
5. This feature is not available for INCOMING C.O. CALLS TO TIE LINE CONNECTIONS [I-3].
6. This feature applies to both guest and administration stations.
7. ATT peg count is incremented by one when the call is redirected to the attendants.
8. A call record is not sent to SMDR until the call is answered by one of the attendants.
NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2

Automatic Multiple Attendant Recall

Automatic Multiple Attendant Recall
Action
The Automatic Recall timer is activated.
•
• The caller hears ringback tone while the called
station rings, and the call remains in the Attendant
loop (i.e., the Attendant that answered the call can
retrieve the call before the station answers or before
the recall time elapses).
The call rings on all active Attendants as a NANS (no
answer) call, and can be answered by any of the
Attendants.
Note: If the ATTENDANT LOOP RELEASE [A-6] is
activated, the recall timer is fixed at 30 seconds.
The unanswered station number is displayed as the
destination, and the DEST lamp lights.
The calling trunk number is displayed and the SRC
lamp lights; the DEST lamp goes off.
Result
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