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AVG. RESPONSE TIME
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
AVG. RESOLUTION TIME
AVG. RESOLUTION TIME
LAST UPDATED: 03/18/2020
: 1HR 8M
(within office hrs)
: < 15 M
(within office hrs)
: 5M 4S
(within office hrs)
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