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vehicle memory. As a rule, log
data is only read out following
a court order, and this is only
possible if the corresponding
devices are connected directly
to the vehicle.
Automatic emergency call
The system is designed so that,
following a sufficiently serious
accident, which is detected by
sensors in the vehicle, an emer-
gency call is automatically ac-
tivated.
Sent information
When making an emergency
call using the intelligent emer-
gency call system, the system
forwards the same information
to the designated emergency
call centre as is forwarded to
the public emergency opera-
tions centre by the statutory
emergency call system eCall.
In addition, the intelligent
emergency call system sends
the following additional
information to an emergency
call centre commissioned by
the vehicle manufacturer and,
if required, to the emergency
services:
Accident data, for example
the direction of impact detec-
ted by the vehicle sensors, to
assist the emergency services
response.
Contact details, for example
the phone number of the
installed SIM card and the
phone number of the rider,
if available, to enable rapid
contact with those involved in
the accident if required.
Data storage
The data for an activated
emergency call is stored in
the vehicle. The data contains
information on the emergency
call, for example the location
and time of the emergency call.
The voice recordings of the
emergency call are stored at
the emergency call centre.
The voice recordings of the
customer are stored for 24
hours in case details of the
emergency call need to be ana-
lysed. After this, the voice re-
cordings are deleted. The voice
recordings of the employee of
the emergency call centre are
stored for 24 hours for quality
assurance purposes.
13
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