Xerox Copycentre C20 User Manual page 95

Table 5.1 Printer operation problems
Problem
Job did not print or
incorrect characters
printed.
5-3 DocuPrint C20/NC20 User Guide
• Make sure the status message appears on the Control Panel display
Ready
before you send a job to print. Press
status message.
• Make sure there is print material loaded in the printer. Press
printer to the status message.
Ready
• Verify that the printer is using the correct printer language.
• Verify that the correct printer driver is being used.
• Check the cable connection. Make sure you are using the correct cable. Use
IEEE 1284-compliant parallel cable.
• If you use RS-232 Serial, verify that a null modem cable is used.
• If the printer is connected through a switch box, try a direct connection.
• Verify that the correct paper size is selected through the Control Panel, in the
printer driver, or in the software application setting.
• Make sure PCL SmartSwitch and PS SmartSwitch are set to On.
• If a print spooler is used, verify that the spooler is not stalled.
• If you print across a network or on a Macintosh if the problem persists,
contact your System Administrator or Network Administrator.
• Check the printer interface from the Setup Menu.
Determine which host interface you are using. Print a menus settings page to
verify that the current interface settings are correct. See Chapter 3: Printing
for more information.
If you are using a serial interface:
- Make sure Honor DSR is set to Off.
Action
to return the printer to the
Table 5-1 Page 1 of 4
Ready
to return the