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7.2 Returns
Defective solenoid valve islands can be re-
turned to SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models u www.samson.de >
Service & Support > After-sales Service.
2. Send an e-mail u retouren@samson.de
to register the return shipment including
the following information:
Type
–
Article no.
–
Configuration ID
–
Original order
–
Completed Declaration on Contami-
–
nation, which can be downloaded
from our website at u www.samson.
de > Service & Support > After-sales
Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the
Declaration on Decontamination) to the
outside of your shipment so that the
documents are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samson.de > Service & Support >
After Sales Service.
EB 3965 EN
Servicing
45
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